12
NPS
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CTS Corporation
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About CTS Corporation's Brand
Provider of sensing and motion devices as well as connectivity components, enabling an intelligent and seamless world.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
CTS Corporation NPS
CTS Corporation's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether CTS Corporation's customers would recommend using the product based on a scale of -100 to 100.
CTS Corporation Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
CTS Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 33 | Feb 2021 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2022 60 | Jun 2022 | 60 |
Oct 2022 67 | Oct 2022 | 67 |
Dec 2022 25 | Dec 2022 | 25 |
Aug 2023 11 | Aug 2023 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CTS Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CTS Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CTS Corporation Product Quality
3.6/5
CTS Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CTS Corporation's overall Product Quality score rated by its users and customers.
CTS Corporation Product Information
CTS Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ctscorp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
CTS Corporation Pricing
CTS Corporation ROI & Value For Money
3.7/5
CTS Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CTS Corporation Customer Satisfaction (CSAT)
CTS Corporation Customer Satisfaction (CSAT) Score
50 / 100
CTS Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CTS Corporation Customer Service
3.7/5
CTS Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CTS Corporation's Customer Service
Address
4800 Alameda Blvd. NE, Albuquerque, NM
Website
http://www.ctscorp.com
Phone Number
5053484617
CTS Corporation as an Employer
4.1/5
CTS Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
CTS Corporation scored a 12 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of CTS Corporation would recommend the brand to a friend. ENPS measures how likely CTS Corporation employees would recommend working at CTS Corporation to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 38% | Promoters |
|---|---|
| 21% | Passive |
| 41% | Detractors |
