0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NDI
Marketing or Exec? Claim Your Free Account
About NDI's Brand
Brand at a Glance
3.2/5
Product Quality
3.5/5
Pricing
NDI NPS
NDI's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether NDI's customers would recommend using the product based on a scale of -100 to 100.
NDI Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
NDI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NDI Product Quality
3.2/5
NDI has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock NDI's overall Product Quality score rated by its users and customers.
NDI Product Information
NDI’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.ndi.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
NDI Pricing
NDI ROI & Value For Money
3.5/5
NDI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NDI's overall ROI score rated by its users and customers.
NDI Customer Satisfaction (CSAT)
NDI Customer Satisfaction (CSAT) Score
100 / 100
NDI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NDI as an Employer
2.2/5
NDI has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NDI scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of NDI would recommend the brand to a friend. ENPS measures how likely NDI employees would recommend working at NDI to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
