


Mr. Jay Roth has been the Chief Marketing Officer and Senior Vice President at DISH Network Corporation since 2016. Mr. Roth leads the Marketing organization for DISH, overseeing national marketing, advertising, analytics and consumer insights efforts. Prior to joining DISH in 2016, he spent more than two decades overseeing marketing initiatives in the financial services industry. He led customer acquisition, retention and engagement strategies for JPMorgan Chase's consumer banking division, where his team produced a 10 percent compounded growth rate over the last five years. Over that time, he built a reputation as a data-driven, results-oriented marketer. Additionally, he redesigned Chase's customer on boarding program to spur product utilization and lower the company's costs. Before Chase, he held increasingly senior roles for Bank One, ultimately managing acquisition and retention efforts across the bank's Auto, Mortgage and Home Equity divisions. He holds a patent for the Mortgage Cash Back Program, which financially rewards eligible mortgage customers who hold multiple accounts with their institution. Mr. Roth earned his Bachelor's degree from the University of Dayton, where he served three years as Captain of the baseball team.
Dish Network's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Dish Network's customers would recommend using the product based on a scale of -100 to 100.
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2024 -39 | Dec 2024 | -39 |
Jan 2025 -41 | Jan 2025 | -41 |
Feb 2025 -39 | Feb 2025 | -39 |
Mar 2025 -41 | Mar 2025 | -41 |
May 2025 -41 | May 2025 | -41 |
Jun 2025 -41 | Jun 2025 | -41 |
Jul 2025 -41 | Jul 2025 | -41 |
Aug 2025 -43 | Aug 2025 | -43 |
Sep 2025 -44 | Sep 2025 | -44 |
Nov 2025 -44 | Nov 2025 | -44 |
Dec 2025 -44 | Dec 2025 | -44 |
Jan 2026 -43 | Jan 2026 | -43 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Dish Network's NPS 18 points higher than Male customers.
Dish Network's NPS was rated -62 by Male customers on Comparably.
Dish Network's NPS was rated -44 by Female customers on Comparably.
Dish Network's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Hispanic or Latino -1 | Hispanic or Latino | -1 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other -88 | Other | -88 |
Dish Network's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Dish Network's NPS was rated the highest by customers who have used Dish Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -12 | 2 to 5 Years | -12 |
5 to 10 Years -65 | 5 to 10 Years | -65 |
Over 10 Years -68 | Over 10 Years | -68 |
Out of the 26 Dish Network customer reviews 8 were positive and 18 were constructive. Dish Network customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Dish Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Dish Network's Customer Loyalty score 3% higher than Male customers.
Dish Network's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Dish Network's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
36-40 74% | 36-40 | 74% |
41-45 100% | 41-45 | 100% |
46-50 89% | 46-50 | 89% |
51-55 65% | 51-55 | 65% |
56-60 74% | 56-60 | 74% |
61-65 89% | 61-65 | 89% |
66+ 75% | 66+ | 75% |
Dish Network's Customer Loyalty score was rated the highest by customers who have used Dish Network's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Dish Network's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.
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Dish Network has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Dish Network’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dish Network's product the highest. Reviewers from the Aerospace and Aviation industry rated Dish Network the lowest at 2.
Dish Network's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.
Female customers rated Dish Network's Product Quality score 0.2 stars higher than Male customers.
Dish Network's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.8 | Other | 1.8 |
Dish Network's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 1.7 | 36-40 | 1.7 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.9 | 66+ | 1.9 |
Dish Network's Product Quality score was rated the highest by customers who have used Dish Network's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Dish Network's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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Dish Network has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Dish Network.
Dish Network's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.
Female customers rated Dish Network's ROI score 0.3 stars higher than Male customers.
Dish Network's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Dish Network's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 2 | 36-40 | 2 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Dish Network's ROI score was rated the highest by customers who have used Dish Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Dish Network's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Dish Network has an overall Customer Satisfaction score of 31 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dish Network's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.
Female customers rated Dish Network's Customer Satisfaction score 1 points higher than Male customers.
Very Satisfied | 14% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 13% | |
Very Dissatisfied | 53% |
Very Satisfied | 22% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 26% | |
Very Dissatisfied | 40% |
Dish Network's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Dish Network's Customer Satisfaction (CSAT) score was rated 58% according to Hispanic or Latino users and customers.
Dish Network's Customer Satisfaction (CSAT) score was rated 56% according to African American/Black users and customers.
Dish Network's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Dish Network's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
Dish Network's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 46% | |||||||||||||||
| 61-65 | 4% | |||||||||||||||
| 66+ | 11% |
Dish Network's Customer Satisfaction score was rated the highest by customers who have used Dish Network's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Dish Network's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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}Dish Network has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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Englewood, CO 80112
http://www.dish.com
877-697-3613
Dish Network's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Professional Services industry.
Female customers rated Dish Network's Customer Service score 0.3 stars higher than Male customers.
Dish Network's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.7 | Other | 1.7 |
Dish Network's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 2.4 | 36-40 | 2.4 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Dish Network's Customer Service score was rated the highest by customers who have used Dish Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Dish Network's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Dish Network has a 2.5/5 stars for its overall company culture rated by their employees

Dish Network scored a -42 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Dish Network would recommend the brand to a friend. ENPS measures how likely Dish Network employees would recommend working at Dish Network to a friend.
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |