71
NPS
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Cambium Learning Group
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About Cambium Learning Group's Brand
Cambium Learning Group is the education essentials company. Through our family of companies and across all areas of our business, we focus on providing the elements that are most essential to the success of education.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Cambium Learning Group NPS
Cambium Learning Group's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Cambium Learning Group's customers would recommend using the product based on a scale of -100 to 100.
Cambium Learning Group Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Cambium Learning Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 83 | Jan 2022 | 83 |
Mar 2022 71 | Mar 2022 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambium Learning Group NPS by Gender
Cambium Learning Group's NPS was rated 67 by Female customers on Comparably.
Female
67
Cambium Learning Group's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Cambium Learning Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cambium Learning Group NPS by Ethnicity
Cambium Learning Group's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Cambium Learning Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cambium Learning Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cambium Learning Group Customer Loyalty Score by Gender
Cambium Learning Group's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Cambium Learning Group Customer Loyalty Score by Ethnicity
Cambium Learning Group's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cambium Learning Group.
78
out of 100
Caucasian
Cambium Learning Group Customer Loyalty Score by Industry
Cambium Learning Group's Customer Loyalty score was rated 78% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cambium Learning Group Product Quality
4.2/5
Cambium Learning Group has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Cambium Learning Group Product Information
Cambium Learning Group’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Cambium Learning Group's product the highest.
- Website
- http://cambiumlearning.com
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into Cambium Learning Group Product Quality
Cambium Learning Group's Product Quality score was rated highest by Female customers.
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Ranked Cambium Learning Group Product Quality the Highest
Cambium Learning Group Product Quality Score by Gender
Cambium Learning Group's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cambium Learning Group.
Female
4.6/5
Male
N/A
Cambium Learning Group Product Quality Score by Ethnicity
Cambium Learning Group's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cambium Learning Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Cambium Learning Group Product Quality Score by Industry
Cambium Learning Group's Product Quality score was rated 4.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cambium Learning Group Pricing
Cambium Learning Group ROI & Value For Money
4/5
Cambium Learning Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Cambium Learning Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Cambium Learning Group ROI
Cambium Learning Group's ROI score was rated highest by Female customers.
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Ranked Cambium Learning Group ROI the Highest
Cambium Learning Group ROI Score by Gender
Cambium Learning Group's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cambium Learning Group.
Female
4.5/5
Male
N/A
Cambium Learning Group ROI Score by Ethnicity
Cambium Learning Group's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cambium Learning Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Cambium Learning Group ROI Score by Industry
Cambium Learning Group's ROI score was rated 4.4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cambium Learning Group Customer Satisfaction (CSAT)
Cambium Learning Group Customer Satisfaction (CSAT) Score
100 / 100
Cambium Learning Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cambium Learning Group Customer Satisfaction
Cambium Learning Group's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cambium Learning Group's Customer Satisfaction.
Ranked Cambium Learning Group Customer Satisfaction the Highest
Cambium Learning Group Customer Satisfaction Score by Gender
Cambium Learning Group's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cambium Learning Group.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cambium Learning Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cambium Learning Group's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cambium Learning Group.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cambium Learning Group Customer Satisfaction Score by Industry
Cambium Learning Group's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cambium Learning Group Customer Satisfaction Score by Industry",
"text": "Cambium Learning Group's Customer Satisfaction score was rated 100 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Cambium Learning Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}
]
}Cambium Learning Group Customer Service
4.2/5
Cambium Learning Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambium Learning Group's overall Customer Service score rated by its users and customers.
About Cambium Learning Group's Customer Service
Address
17855 Dallas Parkway, Suite 400, Dallas, TX 75287
Website
http://cambiumlearning.com
Phone Number
888-399-1995
Cambium Learning Group's Social Links
Quick Insights into Cambium Learning Group Customer Service
Cambium Learning Group's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cambium Learning Group's Customer Service score.
Ranked Cambium Learning Group Customer Service the Highest
Cambium Learning Group Customer Service Score by Gender
Cambium Learning Group's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cambium Learning Group.
Female
5/5
Male
N/A
Cambium Learning Group Customer Service Score by Ethnicity
Cambium Learning Group's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cambium Learning Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Cambium Learning Group Customer Service Score by Industry
Cambium Learning Group's Customer Service score was rated 4.7 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cambium Learning Group as an Employer
4.7/5
Cambium Learning Group has a 4.7/5 stars for its overall company culture rated by their employees
top
25%
CEO of Cambium Learning Group
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cambium Learning Group scored a 71 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambium Learning Group would recommend the brand to a friend. ENPS measures how likely Cambium Learning Group employees would recommend working at Cambium Learning Group to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
