FICO NPS & Customer Reviews

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FICO

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FICO

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About FICO's Brand

Among its major competitors, FICO is ranked in 2nd place for NPS while Brighterion is 1st, and Minacs is 3rd.

Brand at a Glance

56%

Customer Loyalty

3.4/5

Product Quality

3.6/5

Pricing

3.3/5

Customer Service

FICO Ranking

^#2 / 4 of its competitors

FICO NPS

FICO 's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether FICO 's customers would recommend using the product based on a scale of -100 to 100.

FICO Overall NPS

NPS

48%	Promoters
16%	Passives
36%	Detractors

FICO NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 22	Aug 2023	22
Sep 2023 19	Sep 2023	19
Oct 2023 21	Oct 2023	21
Nov 2023 22	Nov 2023	22
Jan 2024 17	Jan 2024	17
Feb 2024 19	Feb 2024	19
Mar 2024 20	Mar 2024	20
Apr 2024 22	Apr 2024	22
Jun 2024 20	Jun 2024	20
Dec 2024 17	Dec 2024	17
Apr 2025 13	Apr 2025	13
Jul 2025 12	Jul 2025	12

How Other Brands Compare

FICO is ranked second for NPS among its competitors. Brighterion and Fiserv come in first and third, with Western Union coming in at #4.

	FICO	Western Union	Fiserv	Brighterion
Global Ranking	#-	#148	#319	#-
NPS	12	-16	-12	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$9.83B	$74.66B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FICO NPS by Gender

FICO 's NPS was rated -20 by both Female and Male customers on Comparably.

Male

-20

FICO 's NPS was rated -20 by Male customers on Comparably.

20%

Promoters

40%

Passives

40%

Detractors

Female

-20

FICO 's NPS was rated -20 by Female customers on Comparably.

40%

Promoters

Passives

60%

Detractors

FICO NPS by Ethnicity

FICO 's NPS was rated -67 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -67	Caucasian	-67

FICO NPS by Age

FICO 's NPS was rated -34 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

33%

67%

FICO NPS by Usage

FICO 's NPS was rated the highest by customers who have used FICO 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 33	1 to 2 Years	33
Over 10 Years -100	Over 10 Years	-100

FICO NPS vs. Competitors

Compared to its competitors, FICO 's NPS is rated right above Minacs, and is preceded by Brighterion.

COMPANY		NPS Score
	Brighterion	100
	FICO	12
	Minacs	0
	TandemSeven	N/A
	CGI Group	N/A
	Fiserv	-12
	Western Union	-16

FICO Customer Reviews

Out of the 3 FICO customer reviews 2 were positive and 1 was constructive. FICO customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

FICO Customer Loyalty

56%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

56% of FICO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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56%

44%

FICO Customer Loyalty Score by Gender

Female customers rated FICO 's Customer Loyalty score 18% higher than Male customers.

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Male

46%

Yes

Female

64%

Yes

FICO Customer Loyalty Score by Ethnicity

FICO 's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

FICO Customer Loyalty Score by Age

FICO 's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 70%	51-55	70%

FICO Customer Loyalty Score by Usage

FICO 's Customer Loyalty score was rated 70% by customers who have used FICO 's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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1 to 2 Years	70%
Over 10 Years	70%

FICO Customer Loyalty Score by Industry

FICO 's Customer Loyalty score was rated 46% by Tech industry customers.

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Tech	46%

FICO Customer Loyalty vs. Competitors

Compared to its competitors, FICO 's Customer Loyalty score is rated right above TandemSeven, and is preceded by Western Union.

COMPANY		Customer Loyalty Score
	Minacs	100%
	Brighterion	87%
	Fiserv	76%
	Western Union	70%
	FICO	56%
	TandemSeven	N/A
	CGI Group	N/A

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FICO Product Quality

3.4/5

FICO has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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FICO Product Information

FICO ’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FICO 's product the highest.

Website: http://www.fico.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Quick Insights into FICO Product Quality

FICO 's Product Quality score was rated highest by customers who have used FICO 's products/services for 1 to 2 Years, and rated lowest by customers who have used FICO 's products/services for Over 10 Years.

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Ranked FICO Product Quality the Highest

1 to 2 Years	4.3
51-55	3.8
Female	3.8

Ranked FICO Product Quality the Lowest

Male	3.5
Over 10 Years	2.3

FICO Product Quality Score by Gender

Female customers rated FICO 's Product Quality score 0.3 stars higher than Male customers.

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Male

3.5/5

Female

3.8/5

FICO Product Quality Score by Ethnicity

FICO 's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8

FICO Product Quality Score by Age

FICO 's Product Quality score was rated 3.8 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 3.8	51-55	3.8

FICO Product Quality Score by Usage

FICO 's Product Quality score was rated the highest by customers who have used FICO 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4.3
Over 10 Years	2.3

FICO Product Quality Score by Industry

FICO 's Product Quality score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

FICO Product Quality vs. Competitors

Compared to its competitors, FICO 's Product Quality score is rated right above Fiserv, and is preceded by Brighterion.

COMPANY		Product Quality Score
	Minacs	5/5
	Brighterion	4.4/5
	FICO	3.4/5
	Fiserv	3.3/5
	Western Union	2.9/5
	TandemSeven	N/A
	CGI Group	N/A

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FICO Pricing

FICO ROI & Value For Money

3.6/5

FICO has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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FICO Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into FICO ROI

FICO 's ROI score was rated highest by customers who have used FICO 's products/services for 1 to 2 Years, and rated lowest by customers who have used FICO 's products/services for Over 10 Years.

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Ranked FICO ROI the Highest

1 to 2 Years	4
Female	3.9
51-55	3.6

Ranked FICO ROI the Lowest

Male	3
Over 10 Years	2

FICO ROI Score by Gender

Female customers rated FICO 's ROI score 0.9 stars higher than Male customers.

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Male

3/5

Female

3.9/5

FICO ROI Score by Ethnicity

FICO 's ROI score was rated 2.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3

FICO ROI Score by Age

FICO 's ROI score was rated 3.6 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 3.6	51-55	3.6

FICO ROI Score by Usage

FICO 's ROI score was rated the highest by customers who have used FICO 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4
Over 10 Years	2

FICO ROI Score by Industry

FICO 's ROI score was rated 3 stars by Tech industry customers.

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Tech	3

FICO Pricing vs. Competitors

Compared to its competitors, FICO 's ROI score is rated right above Fiserv, and is preceded by Minacs.

COMPANY		Pricing Score
	Brighterion	4.4/5
	Minacs	4/5
	FICO	3.6/5
	Fiserv	2.9/5
	Western Union	2.9/5
	TandemSeven	N/A
	CGI Group	N/A

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FICO Customer Satisfaction (CSAT)

FICO Customer Satisfaction (CSAT) Score

64 / 100

FICO has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied	39%
Satisfied	25%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	4%
Very Dissatisfied	25%

Very Satisfied

39%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FICO Customer Satisfaction

FICO 's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked FICO Customer Satisfaction the Highest

Female	80%
Tech	75%
51-55	67%

Ranked FICO Customer Satisfaction the Lowest

Male	50%

FICO Customer Satisfaction Score by Gender

Female customers rated FICO 's Customer Satisfaction score 30 points higher than Male customers.

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50 / 100

Male

	Very Satisfied	0%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	50%

80 / 100

Female

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

FICO Customer Satisfaction Score by Ethnicity

Caucasian
67%

CSAT according to Caucasian

FICO's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

FICO Customer Satisfaction Score by Age

FICO 's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

67%

FICO Customer Satisfaction Score by Usage

FICO 's Customer Satisfaction score was rated 34 points by customers who have used FICO 's products/services for Over 10 Years.

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Over 10 Years	34

FICO Customer Satisfaction Score by Industry

FICO 's Customer Satisfaction score was rated 75 points by Tech industry customers.

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	"title": "FICO  Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 75,
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			"text": "FICO 's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	75

FICO Customer Satisfaction vs. Competitors

Compared to its competitors, FICO 's Customer Satisfaction score is rated right above Western Union, and is preceded by Minacs.

COMPANY		Customer Satisfaction (CSAT) Score
	Brighterion	100%
	Minacs	100%
	FICO	64%
	Western Union	51%
	Fiserv	48%
	TandemSeven	0%
	CGI Group	0%

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FICO Customer Service

3.3/5

FICO has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About FICO 's Customer Service

Website

http://www.fico.com/

Quick Insights into FICO Customer Service

FICO 's Customer Service score was rated highest by customers who have used FICO 's products/services for 1 to 2 Years, and rated lowest by customers who have used FICO 's products/services for Over 10 Years.

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Ranked FICO Customer Service the Highest

1 to 2 Years	4.1
51-55	3.6
Female	3.6

Ranked FICO Customer Service the Lowest

Male	3
Over 10 Years	1.5

FICO Customer Service Score by Gender

Female customers rated FICO 's Customer Service score 0.6 stars higher than Male customers.

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Male

3/5

Female

3.6/5

FICO Customer Service Score by Ethnicity

FICO 's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5

FICO Customer Service Score by Age

FICO 's Customer Service score was rated 3.6 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 3.6	51-55	3.6

FICO Customer Service Score by Usage

FICO 's Customer Service score was rated the highest by customers who have used FICO 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4.1
Over 10 Years	1.5

FICO Customer Service Score by Industry

FICO 's Customer Service score was rated 3 stars by Tech industry customers.

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Tech	3

FICO Customer Service vs. Competitors

Compared to its competitors, FICO 's Customer Service score is rated right above Fiserv, and is preceded by Brighterion.

COMPANY		Customer Service Score
	Minacs	5/5
	Brighterion	4.1/5
	FICO	3.3/5
	Fiserv	3.1/5
	Western Union	2.9/5
	TandemSeven	N/A
	CGI Group	N/A

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FICO as an Employer

3.0/5

FICO has a 3.0/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of FICO

William Lansing

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FICO scored a 12 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of FICO would recommend the brand to a friend. ENPS measures how likely FICO employees would recommend working at FICO to a friend.

Net Promoter Score

NPS Score

48%	Promoters
16%	Passive
36%	Detractors

Employee Net Promoter Score

-1

eNPS Score

38%	Promoters
23%	Passive
39%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail