100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Brighterion
Marketing or Exec? Claim Your Free Account
About Brighterion's Brand
Real-time fraud and cyber threat protection leveraging the world’s deepest and broadest portfolio of Artificial Intelligence technologies Among its major competitors, Brighterion is ranked in 1st place for NPS while FICO is 2nd, and Chainalysis is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.1/5
Customer Service
Brighterion Ranking
- #1 / 4 of its competitors
Brighterion NPS
Brighterion's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Brighterion's customers would recommend using the product based on a scale of -100 to 100.
Brighterion Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Brighterion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
Brighterion is ranked first for NPS among its competitors. FICO and ACI Worldwide come in second and third, with Western Union coming in at #4.
Brighterion |  Western Union |  ACI Worldwide |  FICO | |
| Global Ranking | #- | #148 | #- | #- |
| NPS | 100 | -16 | -13 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $4.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brighterion NPS vs. Competitors
Compared to its competitors, Brighterion's NPS is rated right above FICO .
| COMPANY | NPS Score | |
|---|---|---|
| Brighterion | 100 |
| FICO | 12 |
 | Chainalysis | 0 |
 | G2 Web Services | 0 |
| ACI Worldwide | -13 |
| Western Union | -16 |
 | Worldpay | -34 |
Brighterion Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Brighterion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brighterion Customer Loyalty vs. Competitors
Compared to its competitors, Brighterion's Customer Loyalty score is rated right above Western Union, and is preceded by Chainalysis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chainalysis | 100% |
| Brighterion | 87% |
| Western Union | 70% |
| Worldpay | 70% |
| ACI Worldwide | 60% |
| FICO | 56% |
| G2 Web Services | 10% |
Unlock Brighterion Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Brighterion Customer Loyalty vs. Competitors data and gain insights into your customers today.
Brighterion Product Quality
4.4/5
Brighterion has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Brighterion's overall Product Quality score rated by its users and customers.
Brighterion Product Information
Brighterion’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.brighterion.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
On Demand
SaaS
Brighterion Product Quality vs. Competitors
Compared to its competitors, Brighterion's Product Quality score is rated right above G2 Web Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brighterion | 4.4/5 |
| G2 Web Services | 4/5 |
| FICO | 3.4/5 |
| Chainalysis | 3/5 |
| ACI Worldwide | 3/5 |
| Western Union | 2.9/5 |
| Worldpay | 2.7/5 |
Unlock Brighterion Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Brighterion Product Quality vs. Competitors data and gain insights into your customers today.
Brighterion Pricing
Brighterion ROI & Value For Money
4.4/5
Brighterion has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Brighterion's overall ROI score rated by its users and customers.
Brighterion Pricing vs. Competitors
Compared to its competitors, Brighterion's ROI score is rated right above G2 Web Services.
| COMPANY | Pricing Score | |
|---|---|---|
| Brighterion | 4.4/5 |
| G2 Web Services | 4/5 |
| FICO | 3.6/5 |
| ACI Worldwide | 3.4/5 |
| Chainalysis | 3.3/5 |
| Western Union | 2.9/5 |
| Worldpay | 2.6/5 |
Unlock Brighterion ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Brighterion ROI vs. Competitors data and gain insights into your customers today.
Brighterion Customer Satisfaction (CSAT)
Brighterion Customer Satisfaction (CSAT) Score
100 / 100
Brighterion has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brighterion Customer Satisfaction vs. Competitors
Compared to its competitors, Brighterion's Customer Satisfaction score is rated right above FICO .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brighterion | 100% |
| FICO | 64% |
| Western Union | 51% |
| ACI Worldwide | 38% |
| Worldpay | 36% |
| Chainalysis | 33% |
| G2 Web Services | 0% |
Unlock Brighterion Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Brighterion Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Brighterion Customer Service
4.1/5
Brighterion has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Brighterion's overall Customer Service score rated by its users and customers.
About Brighterion's Customer Service
Address
150 Spear Street, 10th Floor, San Francisco, CA 94115
Website
http://www.brighterion.com
Phone Number
(415) 986-5600
Brighterion Customer Service vs. Competitors
Compared to its competitors, Brighterion's Customer Service score is rated right above G2 Web Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brighterion | 4.1/5 |
| G2 Web Services | 4/5 |
| FICO | 3.3/5 |
| ACI Worldwide | 3.2/5 |
| Western Union | 2.9/5 |
| Chainalysis | 2.7/5 |
| Worldpay | 2.1/5 |
Unlock Brighterion Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Brighterion Customer Service vs. Competitors data and gain insights into your customers today.
Brighterion as an Employer
4.3/5
Brighterion has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brighterion scored a 100 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Brighterion would recommend the brand to a friend. ENPS measures how likely Brighterion employees would recommend working at Brighterion to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 88% | Promoters |
|---|---|
| 3% | Passive |
| 9% | Detractors |
