0
NPS
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Brand Page
Chainalysis
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About Chainalysis' Brand
Building the layer of compliance for the future of value exchange
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
Chainalysis NPS
Chainalysis's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Chainalysis's customers would recommend using the product based on a scale of -100 to 100.
Chainalysis Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Chainalysis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chainalysis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chainalysis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chainalysis Product Quality
3/5
Chainalysis has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chainalysis' overall Product Quality score rated by its users and customers.
Chainalysis Product Information
Chainalysis’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://chainalysis.com
- Company Size
- 1-10 Employees
Industry
Tech
FinTech
Chainalysis Pricing
Chainalysis ROI & Value For Money
3.3/5
Chainalysis has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chainalysis' overall ROI score rated by its users and customers.
Chainalysis Customer Satisfaction (CSAT)
Chainalysis Customer Satisfaction (CSAT) Score
33 / 100
Chainalysis has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chainalysis Customer Service
2.7/5
Chainalysis has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chainalysis' overall Customer Service score rated by its users and customers.
About Chainalysis's Customer Service
Address
43 West 23rd Street 6th floor , New York City, NY
Website
https://chainalysis.com
Chainalysis as an Employer
3.0/5
Chainalysis has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Chainalysis scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Chainalysis would recommend the brand to a friend. ENPS measures how likely Chainalysis employees would recommend working at Chainalysis to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
