-22
NPS
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Conduent
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About Conduent's Brand
As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions. Among its major competitors, Conduent is ranked in 6th place for NPS while TP is 1st, and Accenture (Global) is 2nd. Overall, Conduent has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.45B
Brand at a Glance
57%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Conduent Ranking
- #4 / 4 of its competitors
Conduent NPS
Conduent's Net Promoter Score (NPS) is a -22 with 36% Promoters, 6% Passives, and 58% Detractors. Net Promoter Score tracks whether Conduent's customers would recommend using the product based on a scale of -100 to 100.
Conduent Overall NPS
| 36% | Promoters |
|---|---|
| 6% | Passives |
| 58% | Detractors |
Conduent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -5 | Aug 2021 | -5 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 10 | Oct 2021 | 10 |
Jan 2022 3 | Jan 2022 | 3 |
Jun 2022 9 | Jun 2022 | 9 |
Aug 2022 4 | Aug 2022 | 4 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 -8 | Jul 2023 | -8 |
Nov 2023 -11 | Nov 2023 | -11 |
Jan 2024 -17 | Jan 2024 | -17 |
Sep 2024 -19 | Sep 2024 | -19 |
Feb 2025 -21 | Feb 2025 | -21 |
How Other Brands Compare
Conduent is ranked #4 for NPS among its competitors. IBM and Accenture come in first and second, with Cognizant Technology Solutions coming in at third. Among those competitors, it is the lowest valued company behind Accenture.
Conduent |  IBM |  Accenture |  Cognizant Technology Solutions | |
| Global Ranking | #- | #106 | #124 | #423 |
| NPS | -22 | 26 | 20 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.45B | $119.05B | $168.12B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conduent NPS by Gender
Conduent's NPS was rated -60 by Female customers on Comparably.
Female
-60
Conduent's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Conduent's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Conduent NPS by Age
Conduent's NPS was rated -34 points by customers ages 36-40 on Comparably.
Conduent NPS by Usage
Conduent's NPS was rated the highest by customers who have used Conduent's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Conduent NPS vs. Competitors
Compared to its competitors, Conduent's NPS is rated right below Computer Sciences Corp.
| COMPANY | NPS Score | |
|---|---|---|
 | TP | 33 |
 | Accenture (Global) | 28 |
| IBM | 26 |
| Accenture | 20 |
| Cognizant Technology Solutions | 5 |
 | Computer Sciences Corp | N/A |
| Conduent | -22 |
Conduent Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Conduent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Conduent Customer Loyalty Score by Gender
Conduent's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Conduent Customer Loyalty Score by Age
Conduent's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Conduent Customer Loyalty Score by Usage
Conduent's Customer Loyalty score was rated the highest by customers who have used Conduent's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Conduent Customer Loyalty Score by Industry
Conduent's Customer Loyalty score was rated 40% by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Conduent Customer Loyalty vs. Competitors
Compared to its competitors, Conduent's Customer Loyalty score is rated right above Computer Sciences Corp, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cognizant Technology Solutions | 82% |
| IBM | 79% |
| TP | 78% |
| Accenture (Global) | 75% |
| Accenture | 71% |
| Conduent | 57% |
| Computer Sciences Corp | N/A |
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Conduent Product Quality
2.5/5
Conduent has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Conduent Product Information
Conduent’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Conduent's product the highest. Reviewers from the Tech industry rated Conduent the lowest at 1.6.
- Website
- https://conduent.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Quick Insights into Conduent Product Quality
Conduent's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Conduent Product Quality the Highest
Ranked Conduent Product Quality the Lowest
Conduent Product Quality Score by Gender
Conduent's Product Quality score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Conduent Product Quality Score by Age
Conduent's Product Quality score was rated 2.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
Conduent Product Quality Score by Usage
Conduent's Product Quality score was rated the highest by customers who have used Conduent's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Conduent Product Quality Score by Industry
Conduent's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Conduent Product Quality vs. Competitors
Compared to its competitors, Conduent's Product Quality score is rated right above Computer Sciences Corp, and is preceded by Cognizant Technology Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| TP | 4/5 |
| Accenture (Global) | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Conduent | 2.5/5 |
| Computer Sciences Corp | N/A |
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Conduent Pricing
Conduent ROI & Value For Money
2.5/5
Conduent has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Conduent Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Conduent.
Quick Insights into Conduent ROI
Conduent's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Conduent's products/services for 5 to 10 Years.
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Ranked Conduent ROI the Highest
Ranked Conduent ROI the Lowest
Conduent ROI Score by Gender
Conduent's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Conduent ROI Score by Age
Conduent's ROI score was rated 2.3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Conduent ROI Score by Usage
Conduent's ROI score was rated the highest by customers who have used Conduent's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Conduent ROI Score by Industry
Conduent's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Conduent Pricing vs. Competitors
Compared to its competitors, Conduent's ROI score is rated right above Computer Sciences Corp, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| TP | 3.9/5 |
| Accenture (Global) | 3.8/5 |
| IBM | 3.8/5 |
| Accenture | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Conduent | 2.5/5 |
| Computer Sciences Corp | N/A |
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Conduent Customer Satisfaction (CSAT)
Conduent Customer Satisfaction (CSAT) Score
9 / 100
Conduent has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Conduent Customer Satisfaction
Conduent's Customer Satisfaction score was rated highest by Female customers.
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Ranked Conduent Customer Satisfaction the Highest
Conduent Customer Satisfaction Score by Gender
Conduent's Customer Satisfaction score was rated 25 by Female customers on Comparably.
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25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Conduent Customer Satisfaction vs. Competitors
Compared to its competitors, Conduent's Customer Satisfaction score is rated right above Computer Sciences Corp, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TP | 78% |
| Accenture (Global) | 77% |
| IBM | 76% |
| Accenture | 75% |
| Cognizant Technology Solutions | 64% |
| Conduent | 9% |
| Computer Sciences Corp | 0% |
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Conduent Customer Service
2.2/5
Conduent has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Conduent's Customer Service
Address
100 Campus Dr, Florham Park, NJ 07932
Website
https://conduent.com
Phone Number
+1-844-663-2638
Conduent's Social Links
Quick Insights into Conduent Customer Service
Conduent's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Conduent's products/services for 5 to 10 Years.
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Ranked Conduent Customer Service the Highest
Ranked Conduent Customer Service the Lowest
Conduent Customer Service Score by Gender
Conduent's Customer Service score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
Conduent Customer Service Score by Age
Conduent's Customer Service score was rated 2.3 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Conduent Customer Service Score by Usage
Conduent's Customer Service score was rated the highest by customers who have used Conduent's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Conduent Customer Service Score by Industry
Conduent's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Conduent Customer Service vs. Competitors
Compared to its competitors, Conduent's Customer Service score is rated right above Computer Sciences Corp, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| TP | 4/5 |
| Accenture (Global) | 4/5 |
| IBM | 3.9/5 |
| Accenture | 3.8/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Conduent | 2.2/5 |
| Computer Sciences Corp | N/A |
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Conduent as an Employer
4.6/5
Conduent has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Conduent scored a -22 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Conduent would recommend the brand to a friend. ENPS measures how likely Conduent employees would recommend working at Conduent to a friend.
Net Promoter Score
-22
NPS Score
| 36% | Promoters |
|---|---|
| 6% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 48% | Promoters |
|---|---|
| 27% | Passive |
| 25% | Detractors |
