42
NPS
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Cisco Systems International
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About Cisco Systems International's Brand
Computer network equipment Modems, fibre optic Routers, virtual private network (VPN)
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Cisco Systems International NPS
Cisco Systems International's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Cisco Systems International's customers would recommend using the product based on a scale of -100 to 100.
Cisco Systems International Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Cisco Systems International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Aug 2024 60 | Aug 2024 | 60 |
Mar 2025 67 | Mar 2025 | 67 |
Apr 2025 43 | Apr 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cisco Systems International NPS by Gender
Cisco Systems International's NPS was rated 60 by Male customers on Comparably.
Male
60
Cisco Systems International's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Cisco Systems International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cisco Systems International NPS by Age
Cisco Systems International's NPS was rated 34 points by customers ages 41-45 on Comparably.
Cisco Systems International NPS by Usage
Cisco Systems International's NPS was rated 34 points by customers who have used Cisco Systems International's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Cisco Systems International Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Cisco Systems International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cisco Systems International Customer Loyalty Score by Gender
Cisco Systems International's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Cisco Systems International Customer Loyalty Score by Age
Cisco Systems International's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cisco Systems International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Cisco Systems International Customer Loyalty Score by Usage
Cisco Systems International's Customer Loyalty score was rated 70% by customers who have used Cisco Systems International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cisco Systems International Customer Loyalty Score by Industry
Cisco Systems International's Customer Loyalty score was rated 100% by Tech industry customers.
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Cisco Systems International Product Quality
3.6/5
Cisco Systems International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Cisco Systems International Product Information
Cisco Systems International’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cisco Systems International's product the highest.
- Website
- http://www.ecanz.gov.au
- Company Size
- 201-500 Employees
Quick Insights into Cisco Systems International Product Quality
Cisco Systems International's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Cisco Systems International Product Quality the Highest
Cisco Systems International Product Quality Score by Gender
Cisco Systems International's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Cisco Systems International Product Quality Score by Age
Cisco Systems International's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cisco Systems International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Cisco Systems International Product Quality Score by Usage
Cisco Systems International's Product Quality score was rated 3.1 stars by customers who have used Cisco Systems International's products/services for Less than 1 Year.
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Cisco Systems International Product Quality Score by Industry
Cisco Systems International's Product Quality score was rated 4.6 stars by Tech industry customers.
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Cisco Systems International Pricing
Cisco Systems International ROI & Value For Money
3.4/5
Cisco Systems International has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Cisco Systems International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cisco Systems International ROI
Cisco Systems International's ROI score was rated highest by customers from the Tech industry.
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Ranked Cisco Systems International ROI the Highest
Cisco Systems International ROI Score by Gender
Cisco Systems International's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Cisco Systems International ROI Score by Age
Cisco Systems International's ROI score was rated 3.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cisco Systems International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
Cisco Systems International ROI Score by Usage
Cisco Systems International's ROI score was rated 3.1 stars by customers who have used Cisco Systems International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cisco Systems International ROI Score by Industry
Cisco Systems International's ROI score was rated 4.3 stars by Tech industry customers.
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Cisco Systems International Customer Satisfaction (CSAT)
Cisco Systems International Customer Satisfaction (CSAT) Score
83 / 100
Cisco Systems International has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cisco Systems International Customer Satisfaction
Cisco Systems International's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Cisco Systems International Customer Satisfaction the Highest
Cisco Systems International Customer Satisfaction Score by Gender
Cisco Systems International's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cisco Systems International.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Cisco Systems International Customer Satisfaction Score by Age
Cisco Systems International's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cisco Systems International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Cisco Systems International Customer Service
3.5/5
Cisco Systems International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cisco Systems International's Customer Service
Address
4th Floor, Bldg. No. 10, Dubai Internet City, Sh. Zayed Rd. PO Box 500321, United Arab Emirates
Website
http://www.ecanz.gov.au
Quick Insights into Cisco Systems International Customer Service
Cisco Systems International's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cisco Systems International's Customer Service score.
Ranked Cisco Systems International Customer Service the Highest
Cisco Systems International Customer Service Score by Gender
Cisco Systems International's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Cisco Systems International Customer Service Score by Age
Cisco Systems International's Customer Service score was rated 4 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
Cisco Systems International Customer Service Score by Usage
Cisco Systems International's Customer Service score was rated 3.3 stars by customers who have used Cisco Systems International's products/services for Less than 1 Year.
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Cisco Systems International Customer Service Score by Industry
Cisco Systems International's Customer Service score was rated 4.6 stars by Tech industry customers.
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Cisco Systems International as an Employer
Consumer vs. Employees
Cisco Systems International scored a 42 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Cisco Systems International would recommend the brand to a friend. ENPS measures how likely Cisco Systems International employees would recommend working at Cisco Systems International to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
