-19
NPS
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La-Z-Boy is ranked #40 in Consumer Goods Brands
La-Z-Boy is ranked #40 in Consumer Goods Brands
About La-Z-Boy's Brand
"La-Z-Boy is a furniture manufacturer which makes home furniture, including upholstered recliners, sofas, stationary chairs, and sleepers." La-Z-Boy’s brand is ranked #354 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of La-Z-Boy. When compared to other organizations within the Consumer Goods industry, La-Z-Boy is ranked #40. Among its major competitors, La-Z-Boy is ranked in 2nd place for NPS while Ethan Allen is 1st, and Havertys is 3rd.Their current market cap is $1.80B
Brand at a Glance
63%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
La-Z-Boy CMO
La-Z-Boy Ranking
- #40 in Consumer Goods
- #2 / 4 of its competitors
La-Z-Boy NPS
La-Z-Boy's Net Promoter Score (NPS) is a -19 with 34% Promoters, 13% Passives, and 53% Detractors. Net Promoter Score tracks whether La-Z-Boy's customers would recommend using the product based on a scale of -100 to 100.
La-Z-Boy Overall NPS
| 34% | Promoters |
|---|---|
| 13% | Passives |
| 53% | Detractors |
La-Z-Boy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -20 | Aug 2024 | -20 |
Sep 2024 -20 | Sep 2024 | -20 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 -20 | Jan 2025 | -20 |
Feb 2025 -20 | Feb 2025 | -20 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -20 | Apr 2025 | -20 |
Jul 2025 -20 | Jul 2025 | -20 |
Aug 2025 -20 | Aug 2025 | -20 |
Nov 2025 -20 | Nov 2025 | -20 |
Dec 2025 -20 | Dec 2025 | -20 |
Jan 2026 -20 | Jan 2026 | -20 |
How Other Brands Compare
La-Z-Boy is ranked second for NPS among its competitors. Ethan Allen and Havertys come in first and third, with Wayfair coming in at #4. Among those competitors, it is the second most valued company behind Wayfair.
 La-Z-Boy |  Wayfair |  Havertys |  Ethan Allen | |
| Global Ranking | #354 | #- | #- | #- |
| NPS | -19 | -51 | -39 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.80B | $21.31B | $689.82M | $629.33M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
La-Z-Boy NPS by Gender
Male customers rated La-Z-Boy's NPS 2 points higher than Female customers.
Male
-38
La-Z-Boy's NPS was rated -38 by Male customers on Comparably.
26%
Promoters
10%
Passives
64%
Detractors
Female
-40
La-Z-Boy's NPS was rated -40 by Female customers on Comparably.
25%
Promoters
10%
Passives
65%
Detractors
La-Z-Boy NPS by Ethnicity
La-Z-Boy's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 13 | African American/Black | 13 |
Native American -34 | Native American | -34 |
Other -73 | Other | -73 |
La-Z-Boy NPS by Age
La-Z-Boy's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
La-Z-Boy NPS by Usage
La-Z-Boy's NPS was rated the highest by customers who have used La-Z-Boy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -65 | 1 to 2 Years | -65 |
2 to 5 Years -39 | 2 to 5 Years | -39 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -28 | Over 10 Years | -28 |
La-Z-Boy NPS vs. Competitors
Compared to its competitors, La-Z-Boy's NPS is rated right above Havertys, and is preceded by Ethan Allen.
| COMPANY | NPS Score | |
|---|---|---|
| Ethan Allen | -7 |
| La-Z-Boy | -19 |
| Havertys | -39 |
| Wayfair | -51 |
 | Joybird | -69 |
 | Rooms To Go | -73 |
La-Z-Boy NPS vs Companies in Consumer Goods
In the Consumer Goods industry, La-Z-Boy's NPS is rated right below Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
 | Lego Group | 54 |
 | Red Bull | 42 |
 | Bath & Body Works | 38 |
 | Colgate Palmolive | 36 |
 | Hershey Company | 35 |
 | Crocs | 34 |
 | Gucci | 31 |
 | Tiffany & Co | 31 |
| La-Z-Boy | -19 |
La-Z-Boy Customer Reviews
Out of the 65 La-Z-Boy customer reviews 29 were positive and 36 were constructive. La-Z-Boy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
La-Z-Boy Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of La-Z-Boy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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La-Z-Boy Customer Loyalty Score by Gender
Female customers rated La-Z-Boy's Customer Loyalty score 5% higher than Male customers.
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Male
60%
Yes
Female
65%
Yes
La-Z-Boy Customer Loyalty Score by Ethnicity
La-Z-Boy's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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64
out of 100
Caucasian
55
out of 100
Hispanic or Latino
74
out of 100
African American/Black
70
out of 100
Native American
59
out of 100
Other
La-Z-Boy Customer Loyalty Score by Age
La-Z-Boy's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
36-40 40% | 36-40 | 40% |
41-45 44% | 41-45 | 44% |
46-50 70% | 46-50 | 70% |
51-55 74% | 51-55 | 74% |
56-60 60% | 56-60 | 60% |
61-65 61% | 61-65 | 61% |
66+ 66% | 66+ | 66% |
La-Z-Boy Customer Loyalty Score by Usage
La-Z-Boy's Customer Loyalty score was rated the highest by customers who have used La-Z-Boy's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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La-Z-Boy Customer Loyalty Score by Industry
La-Z-Boy's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Services industry customers.
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La-Z-Boy Customer Loyalty vs. Competitors
Compared to its competitors, La-Z-Boy's Customer Loyalty score is rated right above Wayfair, and is preceded by Rooms To Go.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ethan Allen | 82% |
| Havertys | 70% |
| Rooms To Go | 70% |
| La-Z-Boy | 63% |
| Wayfair | 61% |
| Joybird | 38% |
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Customer Loyalty for Other Consumer Goods Brands
In the Consumer Goods industry, La-Z-Boy's Customer Loyalty score is rated right below Tiffany & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bath & Body Works | 87% |
| Lego Group | 86% |
| Colgate Palmolive | 85% |
| Red Bull | 81% |
| Hershey Company | 81% |
| Crocs | 79% |
| Gucci | 76% |
| Tiffany & Co | 73% |
| La-Z-Boy | 63% |
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La-Z-Boy Product Quality
2.8/5
La-Z-Boy has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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La-Z-Boy Product Information
La-Z-Boy’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated La-Z-Boy's product the highest. Reviewers from the Education industry rated La-Z-Boy the lowest at 2.6.
- Website
- www.la-z-boy.com
- Company Size
- 5,001-10,000 Employees
Industry
Hardware and Devices
Quick Insights into La-Z-Boy Product Quality
La-Z-Boy's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used La-Z-Boy's products/services for Less than 1 Year.
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Ranked La-Z-Boy Product Quality the Highest
Ranked La-Z-Boy Product Quality the Lowest
La-Z-Boy Product Quality Score by Gender
Female customers rated La-Z-Boy's Product Quality score 0.2 stars higher than Male customers.
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Male
2.4/5
Female
2.6/5
La-Z-Boy Product Quality Score by Ethnicity
La-Z-Boy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4.5 | African American/Black | 4.5 |
Native American 2.3 | Native American | 2.3 |
Other 1.8 | Other | 1.8 |
La-Z-Boy Product Quality Score by Age
La-Z-Boy's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2 | 41-45 | 2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.4 | 66+ | 2.4 |
La-Z-Boy Product Quality Score by Usage
La-Z-Boy's Product Quality score was rated the highest by customers who have used La-Z-Boy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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La-Z-Boy Product Quality Score by Industry
La-Z-Boy's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Furniture industry customers.
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La-Z-Boy Product Quality vs. Competitors
Compared to its competitors, La-Z-Boy's Product Quality score is rated right above Havertys, and is preceded by Ethan Allen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ethan Allen | 2.8/5 |
| La-Z-Boy | 2.8/5 |
| Havertys | 2.3/5 |
| Wayfair | 1.9/5 |
| Joybird | 1.7/5 |
| Rooms To Go | 1.6/5 |
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Product Quality for Other Consumer Goods Brands
In the Consumer Goods industry, La-Z-Boy's Product Quality score is rated right below Tiffany & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lego Group | 4.5/5 |
| Red Bull | 4.2/5 |
| Colgate Palmolive | 4.2/5 |
| Gucci | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Hershey Company | 4.1/5 |
| Crocs | 4.1/5 |
| Tiffany & Co | 4/5 |
| La-Z-Boy | 2.8/5 |
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La-Z-Boy Pricing
La-Z-Boy ROI & Value For Money
2.6/5
La-Z-Boy has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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La-Z-Boy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from La-Z-Boy.
Quick Insights into La-Z-Boy ROI
La-Z-Boy's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used La-Z-Boy's products/services for Less than 1 Year.
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Ranked La-Z-Boy ROI the Highest
Ranked La-Z-Boy ROI the Lowest
La-Z-Boy ROI Score by Gender
La-Z-Boy's ROI score was rated 2.4 by both Female and Male customers on Comparably.
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Male
2.4/5
Female
2.4/5
La-Z-Boy ROI Score by Ethnicity
La-Z-Boy's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 4 | African American/Black | 4 |
Native American 2.3 | Native American | 2.3 |
Other 1.9 | Other | 1.9 |
La-Z-Boy ROI Score by Age
La-Z-Boy's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.9 | 41-45 | 1.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3 | 51-55 | 3 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.3 | 66+ | 2.3 |
La-Z-Boy ROI Score by Usage
La-Z-Boy's ROI score was rated the highest by customers who have used La-Z-Boy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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La-Z-Boy ROI Score by Industry
La-Z-Boy's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Furniture industry customers.
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La-Z-Boy Pricing vs. Competitors
Compared to its competitors, La-Z-Boy's ROI score is rated right above Havertys, and is preceded by Ethan Allen.
| COMPANY | Pricing Score | |
|---|---|---|
| Ethan Allen | 2.9/5 |
| La-Z-Boy | 2.6/5 |
| Havertys | 2.3/5 |
| Wayfair | 1.7/5 |
| Rooms To Go | 1.7/5 |
| Joybird | 1.5/5 |
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ROI for Other Consumer Goods Brands
In the Consumer Goods industry, La-Z-Boy's ROI score is rated right below Tiffany & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| Colgate Palmolive | 4/5 |
| Lego Group | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Gucci | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Crocs | 3.7/5 |
| Tiffany & Co | 3.7/5 |
| La-Z-Boy | 2.6/5 |
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La-Z-Boy Customer Satisfaction (CSAT)
La-Z-Boy Customer Satisfaction (CSAT) Score
44 / 100
La-Z-Boy has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
27%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into La-Z-Boy Customer Satisfaction
La-Z-Boy's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Furniture industry.
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Ranked La-Z-Boy Customer Satisfaction the Highest
Ranked La-Z-Boy Customer Satisfaction the Lowest
La-Z-Boy Customer Satisfaction Score by Gender
La-Z-Boy's Customer Satisfaction score was rated 38 by both Female and Male customers on Comparably.
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38 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 17% | |
Very Dissatisfied | 39% |
38 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 17% | |
Very Dissatisfied | 38% |
La-Z-Boy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
La-Z-Boy's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
22%
Satisfied
16%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
17%
Very Dissatisfied
38%
CSAT according to Hispanic or Latino
La-Z-Boy's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
La-Z-Boy's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
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86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
La-Z-Boy's Customer Satisfaction (CSAT) score was rated 34% according to Native American users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Other
La-Z-Boy's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.
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23 / 100
Very Satisfied
14%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
18%
Very Dissatisfied
55%
La-Z-Boy Customer Satisfaction Score by Age
La-Z-Boy's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 63% | |||||||||||||||
| 51-55 | 51% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 61-65 | 41% | |||||||||||||||
| 66+ | 34% |
La-Z-Boy Customer Satisfaction Score by Usage
La-Z-Boy's Customer Satisfaction score was rated the highest by customers who have used La-Z-Boy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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La-Z-Boy Customer Satisfaction Score by Industry
La-Z-Boy's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Furniture industry customers.
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{
"title": "La-Z-Boy Customer Satisfaction Score by Industry",
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"bars": [
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{
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{
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{
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"groupId": 501,
"score": 80,
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{
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"groupId": 510,
"score": 37,
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{
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"groupId": 511,
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},
{
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"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 39,
"stars": 0,
"csatScore": 39,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 39
},
{
"label": "Furniture",
"groupId": 520,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Furniture customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 45,
"stars": 0,
"csatScore": 45,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 45
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Retail",
"groupId": 559,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Transportation",
"groupId": 567,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "La-Z-Boy's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}La-Z-Boy Customer Satisfaction vs. Competitors
Compared to its competitors, La-Z-Boy's Customer Satisfaction score is rated right above Havertys, and is preceded by Ethan Allen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ethan Allen | 46% |
| La-Z-Boy | 43% |
| Havertys | 30% |
| Wayfair | 26% |
| Joybird | 15% |
| Rooms To Go | 15% |
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Customer Satisfaction for Other Consumer Goods Brands
In the Consumer Goods industry, La-Z-Boy's Customer Satisfaction score is rated right below Tiffany & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lego Group | 89% |
| Colgate Palmolive | 83% |
| Red Bull | 82% |
| Bath & Body Works | 81% |
| Hershey Company | 80% |
| Crocs | 79% |
| Gucci | 79% |
| Tiffany & Co | 72% |
| La-Z-Boy | 43% |
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La-Z-Boy Customer Service
2.7/5
La-Z-Boy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About La-Z-Boy's Customer Service
Address
Monroe, MI
Website
www.la-z-boy.com
Quick Insights into La-Z-Boy Customer Service
La-Z-Boy's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Furniture industry.
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Ranked La-Z-Boy Customer Service the Highest
Ranked La-Z-Boy Customer Service the Lowest
La-Z-Boy Customer Service Score by Gender
La-Z-Boy's Customer Service score was rated 2.5 by both Female and Male customers on Comparably.
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Male
2.5/5
Female
2.5/5
La-Z-Boy Customer Service Score by Ethnicity
La-Z-Boy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 4 | African American/Black | 4 |
Native American 2.5 | Native American | 2.5 |
Other 2.3 | Other | 2.3 |
La-Z-Boy Customer Service Score by Age
La-Z-Boy's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
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100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2 | 41-45 | 2 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3 | 51-55 | 3 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.5 | 66+ | 2.5 |
La-Z-Boy Customer Service Score by Usage
La-Z-Boy's Customer Service score was rated the highest by customers who have used La-Z-Boy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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La-Z-Boy Customer Service Score by Industry
La-Z-Boy's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Furniture industry customers.
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La-Z-Boy Customer Service vs. Competitors
Compared to its competitors, La-Z-Boy's Customer Service score is rated right above Ethan Allen.
| COMPANY | Customer Service Score | |
|---|---|---|
| La-Z-Boy | 2.7/5 |
| Ethan Allen | 2.6/5 |
| Havertys | 2.2/5 |
| Wayfair | 1.7/5 |
| Joybird | 1.5/5 |
| Rooms To Go | 1.5/5 |
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Customer Service for Other Consumer Goods Brands
In the Consumer Goods industry, La-Z-Boy's Customer Service score is rated right below Tiffany & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lego Group | 4.2/5 |
| Gucci | 4/5 |
| Red Bull | 4/5 |
| Colgate Palmolive | 4/5 |
| Bath & Body Works | 4/5 |
| Hershey Company | 3.9/5 |
| Crocs | 3.8/5 |
| Tiffany & Co | 3.8/5 |
| La-Z-Boy | 2.7/5 |
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La-Z-Boy as an Employer
2.8/5
La-Z-Boy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
La-Z-Boy scored a -19 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of La-Z-Boy would recommend the brand to a friend. ENPS measures how likely La-Z-Boy employees would recommend working at La-Z-Boy to a friend.
Net Promoter Score
-19
NPS Score
| 34% | Promoters |
|---|---|
| 13% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Global Ranking Snapshot
La-Z-Boy is ranked #354 in the Global Top 100 Brands. It ranks just behind Conagra Brands and just ahead of Ingersoll Rand.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
352 |  | OpenText |  | Mark Barrenechea | Tech |
353 |  | Conagra Brands |  | Sean Connolly | Consumer Goods |
354 | | La-Z-Boy | | Kurt Darrow | Consumer Goods |
355 |  | Ingersoll Rand |  | Michael Lamach | Energy and Manufacturing |
356 |  | Urban Outfitters |  | Richard Hayne | Fashion and Beauty |
357 |  | Nokia |  | Rajeev Suri | Tech |
358 |  | Mozilla |  | Mitchell Baker | Tech |
Consumer Goods Ranking Snapshot
La-Z-Boy is ranked #40 in the Consumer Goods Industry. It ranks just behind Conagra Brands and just ahead of Hallmark.
| RANK | COMPANY | Location | |
|---|---|---|---|
38 |  | Hasbro | Pawtucket, RI |
39 | | Conagra Brands | Chicago, IL |
40 | | La-Z-Boy | Monroe, MI |
41 |  | Hallmark | Kansas City, MO |
42 |  | Tupperware Brands | Orlando, FL |
43 |  | Razer | Irvine, CA |
44 |  | Motorola |
