-73
NPS
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Rooms To Go
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About Rooms To Go's Brand
Brand at a Glance
70%
Customer Loyalty
1.6/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Rooms To Go NPS
Rooms To Go's Net Promoter Score (NPS) is a -73 with 12% Promoters, 3% Passives, and 85% Detractors. Net Promoter Score tracks whether Rooms To Go's customers would recommend using the product based on a scale of -100 to 100.
Rooms To Go Overall NPS
| 12% | Promoters |
|---|---|
| 3% | Passives |
| 85% | Detractors |
Rooms To Go NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -83 | Dec 2024 | -83 |
Jan 2025 -81 | Jan 2025 | -81 |
Feb 2025 -82 | Feb 2025 | -82 |
Mar 2025 -78 | Mar 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
May 2025 -78 | May 2025 | -78 |
Jun 2025 -78 | Jun 2025 | -78 |
Jul 2025 -76 | Jul 2025 | -76 |
Aug 2025 -76 | Aug 2025 | -76 |
Sep 2025 -77 | Sep 2025 | -77 |
Oct 2025 -75 | Oct 2025 | -75 |
Dec 2025 -73 | Dec 2025 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rooms To Go NPS by Gender
Male customers rated Rooms To Go's NPS 23 points higher than Female customers.
Male
-65
Rooms To Go's NPS was rated -65 by Male customers on Comparably.
14%
Promoters
7%
Passives
79%
Detractors
Female
-88
Rooms To Go's NPS was rated -88 by Female customers on Comparably.
5%
Promoters
2%
Passives
93%
Detractors
Rooms To Go NPS by Ethnicity
Rooms To Go's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -81 | Caucasian | -81 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black -100 | African American/Black | -100 |
Other -88 | Other | -88 |
Rooms To Go NPS by Age
Rooms To Go's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Rooms To Go NPS by Usage
Rooms To Go's NPS was rated the highest by customers who have used Rooms To Go's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -90 | 5 to 10 Years | -90 |
Over 10 Years -75 | Over 10 Years | -75 |
Rooms To Go Customer Reviews
Out of the 17 Rooms To Go customer reviews 4 were positive and 13 were constructive. Rooms To Go customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rooms To Go Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Rooms To Go users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rooms To Go Customer Loyalty Score by Gender
Female customers rated Rooms To Go's Customer Loyalty score 9% higher than Male customers.
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Male
63%
Yes
Female
72%
Yes
Rooms To Go Customer Loyalty Score by Ethnicity
Rooms To Go's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rooms To Go.
68
out of 100
Caucasian
82
out of 100
Hispanic or Latino
50
out of 100
African American/Black
75
out of 100
Other
Rooms To Go Customer Loyalty Score by Age
Rooms To Go's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rooms To Go.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 82% | 41-45 | 82% |
46-50 63% | 46-50 | 63% |
51-55 61% | 51-55 | 61% |
56-60 64% | 56-60 | 64% |
61-65 83% | 61-65 | 83% |
66+ 55% | 66+ | 55% |
Rooms To Go Customer Loyalty Score by Usage
Rooms To Go's Customer Loyalty score was rated the highest by customers who have used Rooms To Go's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rooms To Go Customer Loyalty Score by Industry
Rooms To Go's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rooms To Go Product Quality
1.6/5
Rooms To Go has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Rooms To Go Product Information
Rooms To Go’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rooms To Go's product the highest. Reviewers from the Education industry rated Rooms To Go the lowest at 1.5.
- Website
- http://roomstogo.com
Quick Insights into Rooms To Go Product Quality
Rooms To Go's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Rooms To Go's Product Quality.
Ranked Rooms To Go Product Quality the Highest
Ranked Rooms To Go Product Quality the Lowest
Rooms To Go Product Quality Score by Gender
Male customers rated Rooms To Go's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rooms To Go.
Male
1.6/5
Female
1.5/5
Rooms To Go Product Quality Score by Ethnicity
Rooms To Go's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rooms To Go.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Rooms To Go Product Quality Score by Age
Rooms To Go's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rooms To Go.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Rooms To Go Product Quality Score by Usage
Rooms To Go's Product Quality score was rated the highest by customers who have used Rooms To Go's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rooms To Go Product Quality Score by Industry
Rooms To Go's Product Quality score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.
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Rooms To Go Pricing
Rooms To Go ROI & Value For Money
1.7/5
Rooms To Go has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Rooms To Go Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Military and Defense industry think that they had the lowest ROI from Rooms To Go.
Quick Insights into Rooms To Go ROI
Rooms To Go's ROI score was rated highest by customers who have used Rooms To Go's products/services for 5 to 10 Years, and rated lowest by customers from the Military and Defense industry.
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Ranked Rooms To Go ROI the Highest
Ranked Rooms To Go ROI the Lowest
Rooms To Go ROI Score by Gender
Male customers rated Rooms To Go's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rooms To Go.
Male
1.7/5
Female
1.6/5
Rooms To Go ROI Score by Ethnicity
Rooms To Go's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rooms To Go.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.9 | Other | 1.9 |
Rooms To Go ROI Score by Age
Rooms To Go's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rooms To Go.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2 | 66+ | 2 |
Rooms To Go ROI Score by Usage
Rooms To Go's ROI score was rated the highest by customers who have used Rooms To Go's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Rooms To Go ROI Score by Industry
Rooms To Go's ROI score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
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Rooms To Go Customer Satisfaction (CSAT)
Rooms To Go Customer Satisfaction (CSAT) Score
15 / 100
Rooms To Go has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
12%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rooms To Go Customer Satisfaction
Rooms To Go's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Education industry.
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Ranked Rooms To Go Customer Satisfaction the Highest
Ranked Rooms To Go Customer Satisfaction the Lowest
Rooms To Go Customer Satisfaction Score by Gender
Male customers rated Rooms To Go's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rooms To Go.
22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 70% |
8 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 13% | |
Very Dissatisfied | 77% |
Rooms To Go Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rooms To Go's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
5%
Very Dissatisfied
79%
CSAT according to Hispanic or Latino
Rooms To Go's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rooms To Go.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to African American/Black
Rooms To Go's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rooms To Go.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
CSAT according to Other
Rooms To Go's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rooms To Go.
11 / 100
Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
67%
Rooms To Go Customer Satisfaction Score by Age
Rooms To Go's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rooms To Go.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 20% | |||||||||||||||
| 46-50 | 9% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 15% | |||||||||||||||
| 66+ | 15% |
Rooms To Go Customer Satisfaction Score by Usage
Rooms To Go's Customer Satisfaction score was rated the highest by customers who have used Rooms To Go's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rooms To Go Customer Satisfaction Score by Industry
Rooms To Go's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Rooms To Go Customer Satisfaction Score by Industry",
"text": "Rooms To Go's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Rooms To Go's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 29
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rooms To Go's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Rooms To Go's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Rooms To Go's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
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}
]
}Rooms To Go Customer Service
1.5/5
Rooms To Go has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rooms To Go's overall Customer Service score rated by its users and customers.
About Rooms To Go's Customer Service
Website
http://roomstogo.com
Quick Insights into Rooms To Go Customer Service
Rooms To Go's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Rooms To Go's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Rooms To Go's Customer Service score.
Ranked Rooms To Go Customer Service the Highest
Ranked Rooms To Go Customer Service the Lowest
Rooms To Go Customer Service Score by Gender
Rooms To Go's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rooms To Go.
Male
1.5/5
Female
1.5/5
Rooms To Go Customer Service Score by Ethnicity
Rooms To Go's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rooms To Go.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Rooms To Go Customer Service Score by Age
Rooms To Go's Customer Service score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rooms To Go.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Rooms To Go Customer Service Score by Usage
Rooms To Go's Customer Service score was rated 1.5 stars by customers who have used Rooms To Go's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Rooms To Go Customer Service Score by Industry
Rooms To Go's Customer Service score was rated the highest by Tech industry customers, and the lowest by Military and Defense industry customers.
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Rooms To Go as an Employer
3.8/5
Rooms To Go has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rooms To Go scored a -73 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Rooms To Go would recommend the brand to a friend. ENPS measures how likely Rooms To Go employees would recommend working at Rooms To Go to a friend.
Net Promoter Score
-73
NPS Score
| 12% | Promoters |
|---|---|
| 3% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
