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Rooms To Go
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Rooms To Go
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About Rooms To Go's Brand

Brand at a Glance

67%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service

Rooms To Go NPS

Rooms To Go's Net Promoter Score (NPS) is a -37 with 27% Promoters, 9% Passives, and 64% Detractors. Net Promoter Score tracks whether Rooms To Go's customers would recommend using the product based on a scale of -100 to 100.

Rooms To Go Overall NPS

-37
NPS
27%Promoters
9%Passives
64%Detractors
Rooms To Go Overall NPS

Rooms To Go NPS Trend

-100
-50
0
50
100
Sep 2020
-100
Sep 2020-100
Feb 2021
-100
Feb 2021-100
Mar 2021
-33
Mar 2021-33
May 2021
-60
May 2021-60
Jul 2021
-51
Jul 2021-51
Aug 2021
-29
Aug 2021-29
Sep 2021
-37
Sep 2021-37
Jan 2022
-50
Jan 2022-50
Feb 2022
-36
Feb 2022-36

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rooms To Go NPS by Usage

Rooms To Go's NPS was rated -100 points by customers who have used Rooms To Go's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Rooms To Go.
-100
-50
0
50
100
Less than 1 Year
-100
Less than 1 Year-100

Rooms To Go Customer Reviews

Out of the 3 Rooms To Go customer reviews 0 were positive and 3 were constructive. Rooms To Go customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
We waited 6 months for furniture delivery . We called to reschedule delivery, was told computers were down and to call back the next day. The next day call back , placed on hold for hours. This continues over the course of next 2-3 days. Finally told furniture was given to the next customer.
Review from Birmingham, AL / Female / African American/Black / 51-55
What can this brand most improve?
Accept the return of the couch and loves seat my wife purchased. We are completely disappointed and dissatisfied with the product.
Review from Male / Other / 61-65
What can this brand most improve?
Buying furniture from Rooms To Go has been the worst experience ever!!!!! I can't believe a national company would think and feel it's ok to conduct business in an unacceptable manner!!!! Last month, you didn't deliver my bed until 2 weeks after the date that it should've been delivered!!
Review from Female / African American/Black / 56-60

Rooms To Go Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Rooms To Go users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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67
67%
33
33%
Rooms To Go Customer Loyalty

Rooms To Go Customer Loyalty Score by Usage

Rooms To Go's Customer Loyalty score was rated 28% by customers who have used Rooms To Go's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
28%

Rooms To Go Product Quality

2.6/5

Rooms To Go has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Rooms To Go Product Information

Rooms To Go’s product quality score is a 2.6 out of 5 as rated by its users and customers.

Quick Insights into Rooms To Go Product Quality

Rooms To Go's Product Quality score was rated highest by customers who have used Rooms To Go's products/services for Less than 1 Year.

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Ranked Rooms To Go Product Quality the Highest

Less than 1 Year
1.5

Rooms To Go Product Quality Score by Usage

Rooms To Go's Product Quality score was rated 1.5 stars by customers who have used Rooms To Go's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.5

Rooms To Go Pricing

Rooms To Go ROI & Value For Money

2.3/5

Rooms To Go has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Quick Insights into Rooms To Go ROI

Rooms To Go's ROI score was rated highest by customers who have used Rooms To Go's products/services for Less than 1 Year.

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Ranked Rooms To Go ROI the Highest

Less than 1 Year
1.5

Rooms To Go ROI Score by Usage

Rooms To Go's ROI score was rated 1.5 stars by customers who have used Rooms To Go's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
1.5

Rooms To Go Customer Satisfaction (CSAT)

Rooms To Go Customer Satisfaction (CSAT) Score

50 / 100

Rooms To Go has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

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Very Satisfied33%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Rooms To Go Customer Service

2.2/5

Rooms To Go has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About Rooms To Go's Customer Service

Website

http://roomstogo.com

Quick Insights into Rooms To Go Customer Service

Rooms To Go's Customer Service score was rated highest by customers who have used Rooms To Go's products/services for Less than 1 Year.

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Ranked Rooms To Go Customer Service the Highest

Less than 1 Year
1.5

Rooms To Go Customer Service Score by Usage

Rooms To Go's Customer Service score was rated 1.5 stars by customers who have used Rooms To Go's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.5

Global Ranking Snapshot

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