-69
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Joybird
Marketing or Exec? Claim Your Free Account
About Joybird's Brand
Handcrafted furniture. Available in over 100 fabric and leather options customized by you.
Brand at a Glance
38%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Joybird NPS
Joybird's Net Promoter Score (NPS) is a -69 with 13% Promoters, 5% Passives, and 82% Detractors. Net Promoter Score tracks whether Joybird's customers would recommend using the product based on a scale of -100 to 100.
Joybird Overall NPS
| 13% | Promoters |
|---|---|
| 5% | Passives |
| 82% | Detractors |
Joybird NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -69 | Mar 2024 | -69 |
May 2024 -71 | May 2024 | -71 |
Oct 2024 -72 | Oct 2024 | -72 |
Nov 2024 -74 | Nov 2024 | -74 |
Dec 2024 -74 | Dec 2024 | -74 |
Jan 2025 -68 | Jan 2025 | -68 |
Feb 2025 -70 | Feb 2025 | -70 |
Jun 2025 -72 | Jun 2025 | -72 |
Aug 2025 -66 | Aug 2025 | -66 |
Sep 2025 -68 | Sep 2025 | -68 |
Oct 2025 -68 | Oct 2025 | -68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Joybird NPS by Gender
Female customers rated Joybird's NPS 3 points higher than Male customers.
Male
-89
Joybird's NPS was rated -89 by Male customers on Comparably.
0%
Promoters
11%
Passives
89%
Detractors
Female
-86
Joybird's NPS was rated -86 by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Joybird NPS by Ethnicity
Joybird's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Other -100 | Other | -100 |
Joybird NPS by Age
Joybird's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Joybird NPS by Usage
Joybird's NPS was rated the highest by customers who have used Joybird's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -78 | 1 to 2 Years | -78 |
Joybird Customer Reviews
Out of the 5 Joybird customer reviews 1 was positive and 4 were constructive. Joybird customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Joybird Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Joybird users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Joybird Customer Loyalty Score by Gender
Male customers rated Joybird's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Joybird.
Male
40%
Yes
Female
34%
Yes
Joybird Customer Loyalty Score by Ethnicity
Joybird's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Joybird.
38
out of 100
Caucasian
28
out of 100
Other
Joybird Customer Loyalty Score by Age
Joybird's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Joybird.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 64% | 36-40 | 64% |
41-45 10% | 41-45 | 10% |
56-60 10% | 56-60 | 10% |
61-65 40% | 61-65 | 40% |
Joybird Customer Loyalty Score by Usage
Joybird's Customer Loyalty score was rated the highest by customers who have used Joybird's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Joybird Customer Loyalty Score by Industry
Joybird's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Joybird Product Quality
1.7/5
Joybird has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Joybird's overall Product Quality score rated by its users and customers.
Joybird Product Information
Joybird’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Joybird's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Joybird the lowest at 1.5.
- Website
- https://www.joybird.com
- Company Size
- 201-500 Employees
Quick Insights into Joybird Product Quality
Joybird's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Joybird's Product Quality.
Ranked Joybird Product Quality the Highest
Ranked Joybird Product Quality the Lowest
Joybird Product Quality Score by Gender
Joybird's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Joybird.
Male
1.5/5
Female
1.5/5
Joybird Product Quality Score by Ethnicity
Joybird's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Joybird.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Joybird Product Quality Score by Age
Joybird's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Joybird.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Joybird Product Quality Score by Usage
Joybird's Product Quality score was rated 1.5 stars by customers who have used Joybird's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Joybird Product Quality Score by Industry
Joybird's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Joybird Pricing
Joybird ROI & Value For Money
1.5/5
Joybird has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Joybird's overall ROI score rated by its users and customers.
Joybird Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Joybird.
Quick Insights into Joybird ROI
Joybird's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Joybird's ROI score.
Ranked Joybird ROI the Highest
Ranked Joybird ROI the Lowest
Joybird ROI Score by Gender
Joybird's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Joybird.
Male
1.5/5
Female
1.5/5
Joybird ROI Score by Ethnicity
Joybird's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Joybird.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Joybird ROI Score by Age
Joybird's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Joybird.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Joybird ROI Score by Usage
Joybird's ROI score was rated 1.5 stars by customers who have used Joybird's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Joybird ROI Score by Industry
Joybird's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Joybird Customer Satisfaction (CSAT)
Joybird Customer Satisfaction (CSAT) Score
15 / 100
Joybird has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Joybird Customer Satisfaction
Joybird's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Joybird's Customer Satisfaction.
Ranked Joybird Customer Satisfaction the Highest
Ranked Joybird Customer Satisfaction the Lowest
Joybird Customer Satisfaction Score by Gender
Female customers rated Joybird's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Joybird.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
7 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 93% |
Joybird Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Joybird's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Joybird.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
94%
CSAT according to Other
Joybird's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Joybird.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Joybird Customer Satisfaction Score by Age
Joybird's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Joybird.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
Joybird Customer Satisfaction Score by Usage
Joybird's Customer Satisfaction score was rated the highest by customers who have used Joybird's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Joybird Customer Satisfaction Score by Industry
Joybird's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Joybird Customer Satisfaction Score by Industry",
"text": "Joybird's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Retail industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Joybird's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Joybird's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Joybird Customer Service
1.5/5
Joybird has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Joybird's overall Customer Service score rated by its users and customers.
About Joybird's Customer Service
Address
1041 Market Street, 345, San Diego, CA 92101
Website
https://www.joybird.com
Phone Number
+1 (888) 282-0842
Quick Insights into Joybird Customer Service
Joybird's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Joybird's Customer Service score.
Ranked Joybird Customer Service the Highest
Ranked Joybird Customer Service the Lowest
Joybird Customer Service Score by Gender
Joybird's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Joybird.
Male
1.5/5
Female
1.5/5
Joybird Customer Service Score by Ethnicity
Joybird's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Joybird.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Joybird Customer Service Score by Age
Joybird's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Joybird.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Joybird Customer Service Score by Usage
Joybird's Customer Service score was rated 1.5 stars by customers who have used Joybird's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Joybird Customer Service Score by Industry
Joybird's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Joybird as an Employer
2.5/5
Joybird has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Joybird scored a -69 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Joybird would recommend the brand to a friend. ENPS measures how likely Joybird employees would recommend working at Joybird to a friend.
Net Promoter Score
-69
NPS Score
| 13% | Promoters |
|---|---|
| 5% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
