-39
NPS
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Havertys
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About Havertys' Brand
Haverty Furniture operates as a specialty retailer of residential furniture and accessories. Among its major competitors, Havertys is ranked in 3rd place for NPS while Ethan Allen is 1st, and La-Z-Boy is 2nd.Their current market cap is $689.82M
Brand at a Glance
70%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Havertys Ranking
- #3 / 4 of its competitors
Havertys NPS
Havertys's Net Promoter Score (NPS) is a -39 with 26% Promoters, 9% Passives, and 65% Detractors. Net Promoter Score tracks whether Havertys's customers would recommend using the product based on a scale of -100 to 100.
Havertys Overall NPS
| 26% | Promoters |
|---|---|
| 9% | Passives |
| 65% | Detractors |
Havertys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -44 | Jul 2024 | -44 |
Aug 2024 -45 | Aug 2024 | -45 |
Sep 2024 -43 | Sep 2024 | -43 |
Nov 2024 -42 | Nov 2024 | -42 |
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -44 | Jan 2025 | -44 |
Feb 2025 -42 | Feb 2025 | -42 |
Mar 2025 -40 | Mar 2025 | -40 |
Apr 2025 -40 | Apr 2025 | -40 |
Jul 2025 -40 | Jul 2025 | -40 |
Sep 2025 -38 | Sep 2025 | -38 |
Jan 2026 -40 | Jan 2026 | -40 |
How Other Brands Compare
Havertys is ranked third for NPS among its competitors. Ethan Allen and La-Z-Boy come in first and second, with Wayfair coming in at #4. Among those competitors, it is the third most valued company behind Wayfair.
Havertys |  La-Z-Boy |  Wayfair |  Ethan Allen | |
| Global Ranking | #- | #354 | #- | #- |
| NPS | -39 | -19 | -51 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $689.82M | $1.80B | $21.31B | $629.33M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Havertys NPS by Gender
Male customers rated Havertys's NPS 19 points higher than Female customers.
Male
-58
Havertys's NPS was rated -58 by Male customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Female
-77
Havertys's NPS was rated -77 by Female customers on Comparably.
10%
Promoters
3%
Passives
87%
Detractors
Havertys NPS by Ethnicity
Havertys's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
African American/Black -92 | African American/Black | -92 |
Other -73 | Other | -73 |
Havertys NPS by Age
Havertys's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Havertys NPS by Usage
Havertys's NPS was rated the highest by customers who have used Havertys's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -57 | Less than 1 Year | -57 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -55 | Over 10 Years | -55 |
Havertys NPS vs. Competitors
Compared to its competitors, Havertys's NPS is rated right above Wayfair, and is preceded by La-Z-Boy.
| COMPANY | NPS Score | |
|---|---|---|
 | Habitat | N/A |
| Ethan Allen | -7 |
| La-Z-Boy | -19 |
| Havertys | -39 |
| Wayfair | -51 |
 | Bassett Furniture | -52 |
 | Rooms To Go | -73 |
Havertys Customer Reviews
Out of the 16 Havertys customer reviews 4 were positive and 12 were constructive. Havertys customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Havertys Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Havertys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Havertys Customer Loyalty Score by Gender
Male customers rated Havertys's Customer Loyalty score 7% higher than Female customers.
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Male
74%
Yes
Female
67%
Yes
Havertys Customer Loyalty Score by Ethnicity
Havertys's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Havertys.
70
out of 100
Caucasian
63
out of 100
African American/Black
75
out of 100
Other
Havertys Customer Loyalty Score by Age
Havertys's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
56-60 100% | 56-60 | 100% |
61-65 55% | 61-65 | 55% |
66+ 64% | 66+ | 64% |
Havertys Customer Loyalty Score by Usage
Havertys's Customer Loyalty score was rated the highest by customers who have used Havertys's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Havertys Customer Loyalty Score by Industry
Havertys's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Insurance industry customers.
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Havertys Customer Loyalty vs. Competitors
Compared to its competitors, Havertys's Customer Loyalty score is rated right above Rooms To Go, and is preceded by Ethan Allen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ethan Allen | 82% |
| Havertys | 70% |
| Rooms To Go | 70% |
| La-Z-Boy | 63% |
| Wayfair | 61% |
| Bassett Furniture | 54% |
| Habitat | N/A |
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Havertys Product Quality
2.3/5
Havertys has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Havertys Product Information
Havertys’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Havertys's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Havertys the lowest at 1.5.
- Website
- http://www.havertys.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Goods
Quick Insights into Havertys Product Quality
Havertys's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Havertys Product Quality the Highest
Ranked Havertys Product Quality the Lowest
Havertys Product Quality Score by Gender
Male customers rated Havertys's Product Quality score 0.6 stars higher than Female customers.
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Male
2.4/5
Female
1.8/5
Havertys Product Quality Score by Ethnicity
Havertys's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.8 | Other | 1.8 |
Havertys Product Quality Score by Age
Havertys's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.1 | 66+ | 2.1 |
Havertys Product Quality Score by Usage
Havertys's Product Quality score was rated the highest by customers who have used Havertys's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Havertys Product Quality Score by Industry
Havertys's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Havertys Product Quality vs. Competitors
Compared to its competitors, Havertys's Product Quality score is rated right above Bassett Furniture, and is preceded by La-Z-Boy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ethan Allen | 2.8/5 |
| La-Z-Boy | 2.8/5 |
| Havertys | 2.3/5 |
| Bassett Furniture | 2.1/5 |
| Wayfair | 1.9/5 |
| Rooms To Go | 1.6/5 |
| Habitat | N/A |
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Havertys Pricing
Havertys ROI & Value For Money
2.3/5
Havertys has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Havertys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Havertys.
Quick Insights into Havertys ROI
Havertys's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Insurance industry.
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Ranked Havertys ROI the Highest
Ranked Havertys ROI the Lowest
Havertys ROI Score by Gender
Male customers rated Havertys's ROI score 0.5 stars higher than Female customers.
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Male
2.1/5
Female
1.6/5
Havertys ROI Score by Ethnicity
Havertys's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.6 | Other | 1.6 |
Havertys ROI Score by Age
Havertys's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.9 | 66+ | 1.9 |
Havertys ROI Score by Usage
Havertys's ROI score was rated the highest by customers who have used Havertys's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Havertys ROI Score by Industry
Havertys's ROI score was rated the highest by Retail industry customers, and the lowest by Insurance industry customers.
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Havertys Pricing vs. Competitors
Compared to its competitors, Havertys's ROI score is rated right above Bassett Furniture, and is preceded by La-Z-Boy.
| COMPANY | Pricing Score | |
|---|---|---|
| Ethan Allen | 2.9/5 |
| La-Z-Boy | 2.6/5 |
| Havertys | 2.3/5 |
| Bassett Furniture | 2/5 |
| Wayfair | 1.7/5 |
| Rooms To Go | 1.7/5 |
| Habitat | N/A |
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Havertys Customer Satisfaction (CSAT)
Havertys Customer Satisfaction (CSAT) Score
30 / 100
Havertys has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
21%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
19%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Havertys Customer Satisfaction
Havertys's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Real Estate industry.
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Ranked Havertys Customer Satisfaction the Highest
Ranked Havertys Customer Satisfaction the Lowest
Havertys Customer Satisfaction Score by Gender
Male customers rated Havertys's Customer Satisfaction score 21 points higher than Female customers.
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31 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 26% | |
Very Dissatisfied | 43% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 63% |
Havertys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Havertys' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
63%
CSAT according to African American/Black
Havertys' Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
CSAT according to Other
Havertys' Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
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18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
46%
Very Dissatisfied
36%
Havertys Customer Satisfaction Score by Age
Havertys's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 20% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 15% | |||||||||||||||
| 66+ | 13% |
Havertys Customer Satisfaction Score by Usage
Havertys's Customer Satisfaction score was rated the highest by customers who have used Havertys's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Havertys Customer Satisfaction Score by Industry
Havertys's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.
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{
"title": "Havertys Customer Satisfaction Score by Industry",
"text": "Havertys's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.",
"bars": [
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"label": "Tech",
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}Havertys Customer Satisfaction vs. Competitors
Compared to its competitors, Havertys's Customer Satisfaction score is rated right above Wayfair, and is preceded by La-Z-Boy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ethan Allen | 46% |
| La-Z-Boy | 43% |
| Havertys | 30% |
| Wayfair | 26% |
| Bassett Furniture | 21% |
| Rooms To Go | 15% |
| Habitat | 0% |
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Havertys Customer Service
2.2/5
Havertys has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Havertys's Customer Service
Address
Atlanta, GA
Website
http://www.havertys.com/
Quick Insights into Havertys Customer Service
Havertys's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Insurance industry.
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Ranked Havertys Customer Service the Highest
Ranked Havertys Customer Service the Lowest
Havertys Customer Service Score by Gender
Male customers rated Havertys's Customer Service score 0.4 stars higher than Female customers.
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Male
2/5
Female
1.6/5
Havertys Customer Service Score by Ethnicity
Havertys's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.9 | Other | 1.9 |
Havertys Customer Service Score by Age
Havertys's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
Havertys Customer Service Score by Usage
Havertys's Customer Service score was rated the highest by customers who have used Havertys's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Havertys Customer Service Score by Industry
Havertys's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.
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Havertys Customer Service vs. Competitors
Compared to its competitors, Havertys's Customer Service score is rated right above Bassett Furniture, and is preceded by Ethan Allen.
| COMPANY | Customer Service Score | |
|---|---|---|
| La-Z-Boy | 2.7/5 |
| Ethan Allen | 2.6/5 |
| Havertys | 2.2/5 |
| Bassett Furniture | 1.8/5 |
| Wayfair | 1.7/5 |
| Rooms To Go | 1.5/5 |
| Habitat | N/A |
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Havertys as an Employer
2.8/5
Havertys has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Havertys scored a -39 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Havertys would recommend the brand to a friend. ENPS measures how likely Havertys employees would recommend working at Havertys to a friend.
Net Promoter Score
-39
NPS Score
| 26% | Promoters |
|---|---|
| 9% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 40% | Promoters |
|---|---|
| 9% | Passive |
| 51% | Detractors |
