20
NPS
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ModCloth
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About ModCloth's Brand
ModCloth is an online clothing, accessories and decor retailer that aims to provide an engaging shopping atmosphere for the user. Among its major competitors, ModCloth is ranked in 3rd place for NPS while Nasty Gal, Inc. is 1st, and TomboyX is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
ModCloth Ranking
- #2 / 4 of its competitors
ModCloth NPS
ModCloth's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ModCloth's customers would recommend using the product based on a scale of -100 to 100.
ModCloth Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ModCloth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -33 | Mar 2021 | -33 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 20 | Jun 2021 | 20 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 15 | Sep 2021 | 15 |
Dec 2021 25 | Dec 2021 | 25 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 40 | Sep 2022 | 40 |
Dec 2022 17 | Dec 2022 | 17 |
Feb 2023 23 | Feb 2023 | 23 |
Jul 2023 15 | Jul 2023 | 15 |
Nov 2024 20 | Nov 2024 | 20 |
How Other Brands Compare
ModCloth is ranked second for NPS among its competitors. TomboyX and Anthropologie come in first and third, with eShakti.com coming in at #4.
ModCloth |  Anthropologie |  eShakti.com |  TomboyX | |
| Global Ranking | #- | #724 | #- | #- |
| NPS | 20 | 3 | - | 50 |
| Valuation Updated every 24 hours for public companies | - | $3.64B | $95.00M | $75.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ModCloth NPS by Gender
ModCloth's NPS was rated 0 by Female customers on Comparably.
Female
0
ModCloth's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
ModCloth's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ModCloth NPS by Usage
ModCloth's NPS was rated 34 points by customers who have used ModCloth's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
ModCloth NPS vs. Competitors
Compared to its competitors, ModCloth's NPS is rated right above Anthropologie, and is preceded by TomboyX.
| COMPANY | NPS Score | |
|---|---|---|
 | Nasty Gal, Inc. | 60 |
| TomboyX | 50 |
| ModCloth | 20 |
| Anthropologie | 3 |
| eShakti.com | N/A |
ModCloth Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ModCloth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ModCloth Customer Loyalty Score by Gender
ModCloth's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
ModCloth Customer Loyalty Score by Usage
ModCloth's Customer Loyalty score was rated 100% by customers who have used ModCloth's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ModCloth Customer Loyalty vs. Competitors
Compared to its competitors, ModCloth's Customer Loyalty score is rated right above eShakti.com, and is preceded by Nasty Gal, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TomboyX | 100% |
| Anthropologie | 81% |
| Nasty Gal, Inc. | 73% |
| ModCloth | 69% |
| eShakti.com | N/A |
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ModCloth Product Quality
3.4/5
ModCloth has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ModCloth Product Information
ModCloth’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.modcloth.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
FinTech
Marketplaces
Quick Insights into ModCloth Product Quality
ModCloth's Product Quality score was rated highest by customers who have used ModCloth's products/services for 5 to 10 Years.
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Ranked ModCloth Product Quality the Highest
ModCloth Product Quality Score by Gender
ModCloth's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
ModCloth Product Quality Score by Usage
ModCloth's Product Quality score was rated 3.8 stars by customers who have used ModCloth's products/services for 5 to 10 Years.
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ModCloth Product Quality vs. Competitors
Compared to its competitors, ModCloth's Product Quality score is rated right above eShakti.com, and is preceded by Anthropologie.
| COMPANY | Product Quality Score | |
|---|---|---|
| TomboyX | 5/5 |
| Nasty Gal, Inc. | 3.9/5 |
| Anthropologie | 3.5/5 |
| ModCloth | 3.4/5 |
| eShakti.com | N/A |
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ModCloth Pricing
ModCloth ROI & Value For Money
2.9/5
ModCloth has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into ModCloth ROI
ModCloth's ROI score was rated highest by customers who have used ModCloth's products/services for 5 to 10 Years.
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Ranked ModCloth ROI the Highest
ModCloth ROI Score by Gender
ModCloth's ROI score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
ModCloth ROI Score by Usage
ModCloth's ROI score was rated 3 stars by customers who have used ModCloth's products/services for 5 to 10 Years.
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ModCloth Pricing vs. Competitors
Compared to its competitors, ModCloth's ROI score is rated right above eShakti.com, and is preceded by Anthropologie.
| COMPANY | Pricing Score | |
|---|---|---|
| TomboyX | 4/5 |
| Nasty Gal, Inc. | 3.7/5 |
| Anthropologie | 3.2/5 |
| ModCloth | 2.9/5 |
| eShakti.com | N/A |
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ModCloth Customer Satisfaction (CSAT)
ModCloth Customer Satisfaction (CSAT) Score
57 / 100
ModCloth has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ModCloth Customer Satisfaction vs. Competitors
Compared to its competitors, ModCloth's Customer Satisfaction score is rated right above eShakti.com, and is preceded by Anthropologie.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TomboyX | 100% |
| Nasty Gal, Inc. | 80% |
| Anthropologie | 63% |
| ModCloth | 57% |
| eShakti.com | 0% |
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ModCloth Customer Service
3.4/5
ModCloth has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ModCloth's Customer Service
Address
115 Sansome Street 9th floor, San Francisco, CA
Website
http://www.modcloth.com
Phone Number
1(888) 495-9699
Quick Insights into ModCloth Customer Service
ModCloth's Customer Service score was rated highest by customers who have used ModCloth's products/services for 5 to 10 Years.
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Ranked ModCloth Customer Service the Highest
ModCloth Customer Service Score by Gender
ModCloth's Customer Service score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
ModCloth Customer Service Score by Usage
ModCloth's Customer Service score was rated 5 stars by customers who have used ModCloth's products/services for 5 to 10 Years.
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ModCloth Customer Service vs. Competitors
Compared to its competitors, ModCloth's Customer Service score is rated right above Anthropologie, and is preceded by Nasty Gal, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| TomboyX | 5/5 |
| Nasty Gal, Inc. | 3.4/5 |
| ModCloth | 3.4/5 |
| Anthropologie | 3.3/5 |
| eShakti.com | N/A |
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ModCloth as an Employer
2.2/5
ModCloth has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ModCloth scored a 20 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of ModCloth would recommend the brand to a friend. ENPS measures how likely ModCloth employees would recommend working at ModCloth to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 0% | Promoters |
|---|---|
| 22% | Passive |
| 78% | Detractors |
