60
NPS
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Nasty Gal, Inc.
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About Nasty Gal, Inc. Brand
Among its major competitors, Nasty Gal, Inc. is ranked in 1st place for NPS while Reformation is 2nd, and Farfetch is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Nasty Gal, Inc. Ranking
- #1 / 4 of its competitors
Nasty Gal, Inc. NPS
Nasty Gal, Inc.'s Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Nasty Gal, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Nasty Gal, Inc. Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Nasty Gal, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Jan 2023 50 | Jan 2023 | 50 |
Aug 2025 60 | Aug 2025 | 60 |
How Other Brands Compare
Nasty Gal, Inc. is ranked first for NPS among its competitors. Reformation and Farfetch come in second and third, with ModCloth coming in at #4.
Nasty Gal, Inc. |  Farfetch |  Reformation |  ModCloth | |
| Global Ranking | #- | #780 | #- | #- |
| NPS | 60 | 37 | 39 | 20 |
| Valuation Updated every 24 hours for public companies | - | $4.62B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nasty Gal, Inc. NPS vs. Competitors
Compared to its competitors, Nasty Gal, Inc.'s NPS is rated right above Reformation.
| COMPANY | NPS Score | |
|---|---|---|
| Nasty Gal, Inc. | 60 |
| Reformation | 39 |
| Farfetch | 37 |
| ModCloth | 20 |
 | Inditex | 16 |
Nasty Gal, Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nasty Gal, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nasty Gal, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Nasty Gal, Inc.'s Customer Loyalty score is rated right above Reformation, and is preceded by Farfetch.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Inditex | 81% |
| Farfetch | 79% |
| Nasty Gal, Inc. | 73% |
| Reformation | 72% |
| ModCloth | 69% |
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Nasty Gal, Inc. Product Quality
3.9/5
Nasty Gal, Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Nasty Gal, Inc. Product Information
Nasty Gal, Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
Nasty Gal, Inc. Product Quality vs. Competitors
Compared to its competitors, Nasty Gal, Inc.'s Product Quality score is rated right above ModCloth, and is preceded by Inditex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reformation | 4.1/5 |
| Farfetch | 4.1/5 |
| Inditex | 4.1/5 |
| Nasty Gal, Inc. | 3.9/5 |
| ModCloth | 3.4/5 |
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Nasty Gal, Inc. Pricing
Nasty Gal, Inc. ROI & Value For Money
3.7/5
Nasty Gal, Inc. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Nasty Gal, Inc. Pricing vs. Competitors
Compared to its competitors, Nasty Gal, Inc.'s ROI score is rated right above Inditex, and is preceded by Farfetch.
| COMPANY | Pricing Score | |
|---|---|---|
| Reformation | 3.9/5 |
| Farfetch | 3.8/5 |
| Nasty Gal, Inc. | 3.7/5 |
| Inditex | 3.7/5 |
| ModCloth | 2.9/5 |
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Nasty Gal, Inc. Customer Satisfaction (CSAT)
Nasty Gal, Inc. Customer Satisfaction (CSAT) Score
80 / 100
Nasty Gal, Inc. has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nasty Gal, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Nasty Gal, Inc.'s Customer Satisfaction score is rated right above Farfetch, and is preceded by Inditex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reformation | 82% |
| Inditex | 81% |
| Nasty Gal, Inc. | 80% |
| Farfetch | 80% |
| ModCloth | 57% |
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Nasty Gal, Inc. Customer Service
3.4/5
Nasty Gal, Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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Nasty Gal, Inc. Customer Service vs. Competitors
Compared to its competitors, Nasty Gal, Inc.'s Customer Service score is rated right above ModCloth, and is preceded by Inditex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Farfetch | 4/5 |
| Reformation | 3.9/5 |
| Inditex | 3.6/5 |
| Nasty Gal, Inc. | 3.4/5 |
| ModCloth | 3.4/5 |
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Nasty Gal, Inc. as an Employer
3.1/5
Nasty Gal, Inc. has a 3.1/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Nasty Gal, Inc. scored a 60 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Nasty Gal, Inc. would recommend the brand to a friend. ENPS measures how likely Nasty Gal, Inc. employees would recommend working at Nasty Gal, Inc. to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
