Northwestern Mutual NPS & Customer Reviews | Comparably
Northwestern Mutual is
Ranked
#25
in
Banking and Financial Services Brands
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Northwestern Mutual is ranked #25 in Banking and Financial Services Brands

About Northwestern Mutual's Brand

Northwestern Mutual has been helping families and businesses achieve financial security for 160 years. Northwestern Mutual’s brand is ranked #311 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Northwestern Mutual. When compared to other organizations within the Banking and Financial Services industry, Northwestern Mutual is ranked #25. Among its major competitors, Northwestern Mutual is ranked in 1st place for NPS while Primerica is 2nd, and MassMutual Financial Group is 3rd.Their current valuation is $2.97B

Brand at a Glance

80%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service

Northwestern Mutual CMO
  Northwestern Mutual CMO

Aditi Gokhale

Aditi Gokhale serves as the Chief Marketing Officer & Executive Officer of Northwestern Mutual. Aditi started at Northwestern Mutual in May of 2017. Aditi currently resides in Greater New York City Area.

Northwestern Mutual Ranking

Northwestern Mutual NPS

Northwestern Mutual's Net Promoter Score (NPS) is a 41 with 65% Promoters, 11% Passives, and 24% Detractors. Net Promoter Score tracks whether Northwestern Mutual's customers would recommend using the product based on a scale of -100 to 100.

Northwestern Mutual Overall NPS

41
NPS
65%Promoters
11%Passives
24%Detractors
Northwestern Mutual Overall NPS

Northwestern Mutual NPS Trend

-100
-50
0
50
100
May 2024
40
May 202440
Jul 2024
40
Jul 202440
Aug 2024
39
Aug 202439
Sep 2024
40
Sep 202440
Oct 2024
40
Oct 202440
Nov 2024
40
Nov 202440
Jan 2025
39
Jan 202539
Feb 2025
39
Feb 202539
Mar 2025
39
Mar 202539
May 2025
40
May 202540
Jul 2025
40
Jul 202540
Jan 2026
40
Jan 202640

How Other Brands Compare

Northwestern Mutual is ranked first for NPS among its competitors. Primerica and New York Life Insurance Company come in second and third, with Prudential coming in at #4. Among those competitors, it is the lowest valued company behind New York Life Insurance Company.

Northwestern Mutual's Logo
Northwestern Mutual
Prudential's Logo
Prudential
New York Life Insurance Company's Logo
New York Life Insurance Company
Primerica's Logo
Primerica
Global Ranking#311#176#515#893
NPS41-42435
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies$2.97B$36.42B$54.48B$5.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Northwestern Mutual NPS by Gender

Male customers rated Northwestern Mutual's NPS 6 points higher than Female customers.

Male

36

Northwestern Mutual's NPS was rated 36 by Male customers on Comparably.

68%
Promoters
0%
Passives
32%
Detractors

Female

30

Northwestern Mutual's NPS was rated 30 by Female customers on Comparably.

50%
Promoters
30%
Passives
20%
Detractors

Northwestern Mutual NPS by Ethnicity

Northwestern Mutual's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
43
Caucasian43
Other
-75
Other-75

Northwestern Mutual NPS by Age

Northwestern Mutual's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

0
20
40
60
80
100
Promoters
43%
Passives
43%
Detractors
14%
31-3543%43%14%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%
Promoters
75%
Passives
0%
Detractors
25%
56-6075%0%25%
Promoters
71%
Passives
0%
Detractors
29%
66+71%0%29%

Northwestern Mutual NPS by Usage

Northwestern Mutual's NPS was rated the highest by customers who have used Northwestern Mutual's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
2 to 5 Years
18
2 to 5 Years18
5 to 10 Years
20
5 to 10 Years20
Over 10 Years
57
Over 10 Years57

Northwestern Mutual NPS vs. Competitors

Compared to its competitors, Northwestern Mutual's NPS is rated right above Primerica.

Northwestern Mutual NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Northwestern Mutual's NPS is rated right above Visa.

Northwestern Mutual Customer Reviews

Out of the 2 Northwestern Mutual customer reviews 2 were positive and 0 were constructive. Northwestern Mutual customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
My financial advisor is the best!
What do you value most about this brand?
The service, culture and results

Northwestern Mutual Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Northwestern Mutual users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80
80%
20
20%
Northwestern Mutual Customer Loyalty

Northwestern Mutual Customer Loyalty Score by Gender

Female customers rated Northwestern Mutual's Customer Loyalty score 5% higher than Male customers.

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Male
86%
Yes
Female
91%
Yes

Northwestern Mutual Customer Loyalty Score by Ethnicity

Northwestern Mutual's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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94
out of 100
Caucasian
33
out of 100
Other

Northwestern Mutual Customer Loyalty Score by Age

Northwestern Mutual's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
31-35
74%
31-3574%
41-45
78%
41-4578%
56-60
100%
56-60100%
66+
100%
66+100%

Northwestern Mutual Customer Loyalty Score by Usage

Northwestern Mutual's Customer Loyalty score was rated the highest by customers who have used Northwestern Mutual's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
46%
2 to 5 Years
75%
5 to 10 Years
82%
Over 10 Years
96%

Northwestern Mutual Customer Loyalty Score by Industry

Northwestern Mutual's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
63%
Accounting
78%
Banking and Financial Services
100%
Education
70%
Healthcare, Hospitals and Medicine
100%

Northwestern Mutual Customer Loyalty vs. Competitors

Compared to its competitors, Northwestern Mutual's Customer Loyalty score is rated right above MassMutual Financial Group, and is preceded by Primerica.

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northwestern Mutual's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.

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Northwestern Mutual Product Quality

3.9/5

Northwestern Mutual has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Northwestern Mutual Product Information

Northwestern Mutual’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Northwestern Mutual's product the highest. Reviewers from the Education industry rated Northwestern Mutual the lowest at 3.

Website
https://www.northwesternmutual.com/careers/
Company Size
10,000+ Employees

Industry

Banking and Financial Services

Quick Insights into Northwestern Mutual Product Quality

Northwestern Mutual's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.

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Ranked Northwestern Mutual Product Quality the Highest

Healthcare, Hospitals and Medicine
5
31-35
4.7
5 to 10 Years
4.3

Ranked Northwestern Mutual Product Quality the Lowest

41-45
3.6
Education
3
Other
2.5

Northwestern Mutual Product Quality Score by Gender

Male customers rated Northwestern Mutual's Product Quality score 0.5 stars higher than Female customers.

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Male

4.3/5

Female

3.8/5

Northwestern Mutual Product Quality Score by Ethnicity

Northwestern Mutual's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Other
2.5
Other2.5

Northwestern Mutual Product Quality Score by Age

Northwestern Mutual's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
31-35
4.7
31-354.7
41-45
3.6
41-453.6
56-60
4.4
56-604.4
66+
4
66+4

Northwestern Mutual Product Quality Score by Usage

Northwestern Mutual's Product Quality score was rated the highest by customers who have used Northwestern Mutual's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4
2 to 5 Years
4
5 to 10 Years
4.3
Over 10 Years
4.1

Northwestern Mutual Product Quality Score by Industry

Northwestern Mutual's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Tech
4
Accounting
4.1
Banking and Financial Services
4.6
Education
3
Healthcare, Hospitals and Medicine
5

Northwestern Mutual Product Quality vs. Competitors

Compared to its competitors, Northwestern Mutual's Product Quality score is rated right above MassMutual Financial Group, and is preceded by Primerica.

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northwestern Mutual's Product Quality score is rated right above Stripe, and is preceded by Mastercard.

COMPANYProduct Quality Score
Visa4.1/5
JPMorgan Chase & Co4/5
Mastercard4/5
Northwestern Mutual3.9/5
Stripe3.8/5
Block3.6/5
American Express3.5/5
PayPal3.5/5
USAA3.3/5

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Northwestern Mutual Pricing

Northwestern Mutual ROI & Value For Money

3.9/5

Northwestern Mutual has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Northwestern Mutual Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Northwestern Mutual.

Quick Insights into Northwestern Mutual ROI

Northwestern Mutual's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Education industry.

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Ranked Northwestern Mutual ROI the Highest

Healthcare, Hospitals and Medicine
5
56-60
4.7
5 to 10 Years
4.3

Ranked Northwestern Mutual ROI the Lowest

41-45
3
Other
2.9
Education
2.8

Northwestern Mutual ROI Score by Gender

Male customers rated Northwestern Mutual's ROI score 0.5 stars higher than Female customers.

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Male

4.2/5

Female

3.7/5

Northwestern Mutual ROI Score by Ethnicity

Northwestern Mutual's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Other
2.9
Other2.9

Northwestern Mutual ROI Score by Age

Northwestern Mutual's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
31-35
4.2
31-354.2
41-45
3
41-453
56-60
4.7
56-604.7
66+
4.3
66+4.3

Northwestern Mutual ROI Score by Usage

Northwestern Mutual's ROI score was rated the highest by customers who have used Northwestern Mutual's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
2 to 5 Years
3.7
5 to 10 Years
4.3
Over 10 Years
3.9

Northwestern Mutual ROI Score by Industry

Northwestern Mutual's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Tech
3.6
Accounting
3.2
Banking and Financial Services
4.5
Education
2.8
Healthcare, Hospitals and Medicine
5

Northwestern Mutual Pricing vs. Competitors

Compared to its competitors, Northwestern Mutual's ROI score is rated right above MassMutual Financial Group, and is preceded by Primerica.

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northwestern Mutual's ROI score is rated right above Visa.

COMPANYPricing Score
Northwestern Mutual3.9/5
Visa3.9/5
JPMorgan Chase & Co3.9/5
Mastercard3.9/5
Stripe3.7/5
Block3.6/5
PayPal3.4/5
American Express3.3/5
USAA3.2/5

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Northwestern Mutual Customer Satisfaction (CSAT)

Northwestern Mutual Customer Satisfaction (CSAT) Score

70 / 100

Northwestern Mutual has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied42%
Satisfied28%
Neither Satisfied nor Dissatisfied14%
Dissatisfied4%
Very Dissatisfied12%
Very Satisfied
42%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Northwestern Mutual Customer Satisfaction

Northwestern Mutual's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked Northwestern Mutual Customer Satisfaction the Highest

31-35
100%
Caucasian
75%
Over 10 Years
74%

Ranked Northwestern Mutual Customer Satisfaction the Lowest

2 to 5 Years
60%
Female
60%
66+
50%

Northwestern Mutual Customer Satisfaction Score by Gender

Male customers rated Northwestern Mutual's Customer Satisfaction score 13 points higher than Female customers.

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73 / 100
Male
Very Satisfied
64%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
60 / 100
Female
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%

Northwestern Mutual Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Northwestern Mutual's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied67%
Satisfied8%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
67%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%

Northwestern Mutual Customer Satisfaction Score by Age

Northwestern Mutual's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
20
40
60
80
100
31-35 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
56-60 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
56-6075%
66+ CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
66+50%

Northwestern Mutual Customer Satisfaction Score by Usage

Northwestern Mutual's Customer Satisfaction score was rated the highest by customers who have used Northwestern Mutual's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years
60
5 to 10 Years
67
Over 10 Years
74

Northwestern Mutual Customer Satisfaction Score by Industry

Northwestern Mutual's Customer Satisfaction score was rated 50 points by Tech industry customers.

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Tech
50

Northwestern Mutual Customer Satisfaction vs. Competitors

Compared to its competitors, Northwestern Mutual's Customer Satisfaction score is rated right above MassMutual Financial Group, and is preceded by Primerica.

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northwestern Mutual's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
Mastercard79%
JPMorgan Chase & Co77%
Northwestern Mutual70%
Stripe68%
PayPal64%
Block63%
American Express62%
USAA30%

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Northwestern Mutual Customer Service

3.9/5

Northwestern Mutual has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Northwestern Mutual's Customer Service

Address

720 E Wisconsin Ave, Milwaukee, WI 53202


Website

https://www.northwesternmutual.com/careers/


Phone Number

414-271-1444

Quick Insights into Northwestern Mutual Customer Service

Northwestern Mutual's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.

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Ranked Northwestern Mutual Customer Service the Highest

Healthcare, Hospitals and Medicine
5
31-35
4.3
Over 10 Years
4.2

Ranked Northwestern Mutual Customer Service the Lowest

41-45
3.2
Accounting
3.2
Other
1.5

Northwestern Mutual Customer Service Score by Gender

Male customers rated Northwestern Mutual's Customer Service score 0.5 stars higher than Female customers.

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Male

4/5

Female

3.5/5

Northwestern Mutual Customer Service Score by Ethnicity

Northwestern Mutual's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
Other
1.5
Other1.5

Northwestern Mutual Customer Service Score by Age

Northwestern Mutual's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
31-35
4.3
31-354.3
41-45
3.2
41-453.2
56-60
3.9
56-603.9
66+
4
66+4

Northwestern Mutual Customer Service Score by Usage

Northwestern Mutual's Customer Service score was rated the highest by customers who have used Northwestern Mutual's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
2 to 5 Years
3.6
5 to 10 Years
3.6
Over 10 Years
4.2

Northwestern Mutual Customer Service Score by Industry

Northwestern Mutual's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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Tech
3.3
Accounting
3.2
Banking and Financial Services
4.6
Education
4.1
Healthcare, Hospitals and Medicine
5

Northwestern Mutual Customer Service vs. Competitors

Compared to its competitors, Northwestern Mutual's Customer Service score is rated right above MassMutual Financial Group, and is preceded by Primerica.

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northwestern Mutual's Customer Service score is rated right above Mastercard, and is preceded by JPMorgan Chase & Co.

COMPANYCustomer Service Score
Visa4/5
JPMorgan Chase & Co4/5
Northwestern Mutual3.9/5
Mastercard3.9/5
Stripe3.6/5
Block3.4/5
American Express3.4/5
USAA3.3/5
PayPal3.3/5

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Northwestern Mutual as an Employer

4.6/5

Northwestern Mutual has a 4.6/5 stars for its overall company culture rated by their employees

  Northwestern Mutual CEO
top
5%
CEO of Northwestern Mutual

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Northwestern Mutual scored a 41 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Northwestern Mutual would recommend the brand to a friend. ENPS measures how likely Northwestern Mutual employees would recommend working at Northwestern Mutual to a friend.

Net Promoter Score

41
NPS Score
65%Promoters
11%Passive
24%Detractors

Employee Net Promoter Score

36
eNPS Score
58%Promoters
20%Passive
22%Detractors

Global Ranking Snapshot

Northwestern Mutual is ranked #311 in the Global Top 100 Brands. It ranks just behind Jet.com and just ahead of Electrolux.

RANKCOMPANYCEOINDUSTRY
309
Torrid  Torrid CEO
Liz Munoz
Fashion and Beauty
310
Jet.com  Jet.com CEO
Marc Lore
Retail
311
Northwestern Mutual  Northwestern Mutual CEO
John Schlifske
Banking and Financial Services
312
Electrolux  Electrolux CEO
Jonas Samuelson
Consumer Goods
313
GitHub  GitHub CEO
Thomas Dohmke
Tech
314
Dropbox  Dropbox CEO
Drew Houston
Tech
315
L Brands  L Brands CEO
Leslie Wexner
Retail

Banking and Financial Services Ranking Snapshot

Northwestern Mutual is ranked #25 in the Banking and Financial Services Industry. It ranks just behind Sun Life and just ahead of Fiserv.

RANKCOMPANYLocation
23
Fannie Mae
Washington, DC
24
Sun Life
Toronto
25
Northwestern Mutual
Milwaukee, WI
26
Fiserv
Brookfield, WI
27
Berkshire Hathaway
Omaha, NE
28
Xero Inc
Denver, CO
29
BBVA
Madrid, NE