-14
NPS
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Strikingly
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About Strikingly's Brand
Strikingly is an online web platform enabling individuals to build mobile-optimized websites. Among its major competitors, Strikingly is ranked in 5th place for NPS while Squarespace is 1st, and Wix.com is 2nd.Their current valuation is $50.00M
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Strikingly Ranking
- #3 / 4 of its competitors
Strikingly NPS
Strikingly's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Strikingly's customers would recommend using the product based on a scale of -100 to 100.
Strikingly Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Strikingly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2022 -100 | May 2022 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
Dec 2023 -33 | Dec 2023 | -33 |
Aug 2025 -15 | Aug 2025 | -15 |
How Other Brands Compare
Strikingly is ranked third for NPS among its competitors. Squarespace and Wix.com come in first and second, with Yola coming in at #4. Among those competitors, it is the lowest valued company behind Wix.com.
Strikingly |  Squarespace |  Wix.com |  Yola | |
| Global Ranking | #- | #434 | #989 | #- |
| NPS | -14 | 29 | 23 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $50.00M | $1.70B | $16.70B | $75.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strikingly NPS vs. Competitors
Compared to its competitors, Strikingly's NPS is rated right above Newfold Digital, and is preceded by Octal Info Solution.
| COMPANY | NPS Score | |
|---|---|---|
| Squarespace | 29 |
| Wix.com | 23 |
 | Jimdo | 13 |
 | Weebly | 11 |
 | The Grid | N/A |
 | Octal Info Solution | N/A |
| Strikingly | -14 |
 | Newfold Digital | -43 |
Strikingly Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Strikingly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Strikingly Customer Loyalty vs. Competitors
Compared to its competitors, Strikingly's Customer Loyalty score is rated right above Jimdo, and is preceded by Squarespace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wix.com | 79% |
| Weebly | 75% |
| Newfold Digital | 70% |
| Squarespace | 69% |
| Strikingly | 54% |
| Jimdo | N/A |
| The Grid | N/A |
| Octal Info Solution | N/A |
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Strikingly Product Quality
2.9/5
Strikingly has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Strikingly Product Information
Strikingly’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://strikingly.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Strikingly Product Quality vs. Competitors
Compared to its competitors, Strikingly's Product Quality score is rated right above Newfold Digital, and is preceded by Weebly.
| COMPANY | Product Quality Score | |
|---|---|---|
| Squarespace | 4/5 |
| Jimdo | 4/5 |
| Wix.com | 3.7/5 |
| Weebly | 3.6/5 |
| Strikingly | 2.9/5 |
| Newfold Digital | 2.8/5 |
| The Grid | N/A |
| Octal Info Solution | N/A |
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Strikingly Pricing
Strikingly ROI & Value For Money
3.2/5
Strikingly has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Strikingly Pricing vs. Competitors
Compared to its competitors, Strikingly's ROI score is rated right above Newfold Digital, and is preceded by Wix.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Squarespace | 4.1/5 |
| Jimdo | 3.8/5 |
| Weebly | 3.6/5 |
| Wix.com | 3.5/5 |
| Strikingly | 3.2/5 |
| Newfold Digital | 2.7/5 |
| The Grid | N/A |
| Octal Info Solution | N/A |
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Strikingly Customer Satisfaction (CSAT)
Strikingly Customer Satisfaction (CSAT) Score
49 / 100
Strikingly has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Strikingly Customer Satisfaction vs. Competitors
Compared to its competitors, Strikingly's Customer Satisfaction score is rated right above Squarespace, and is preceded by Newfold Digital.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wix.com | 51% |
| Newfold Digital | 50% |
| Strikingly | 49% |
| Squarespace | 20% |
| Weebly | 9% |
| Jimdo | 0% |
| The Grid | 0% |
| Octal Info Solution | 0% |
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Strikingly Customer Service
3.2/5
Strikingly has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Strikingly's Customer Service
Address
Sunnyvale, CA
Website
http://strikingly.com
Strikingly Customer Service vs. Competitors
Compared to its competitors, Strikingly's Customer Service score is rated right above Newfold Digital, and is preceded by Wix.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Squarespace | 3.9/5 |
| Jimdo | 3.7/5 |
| Wix.com | 3.4/5 |
| Strikingly | 3.2/5 |
| Newfold Digital | 2.7/5 |
| Weebly | 2.4/5 |
| The Grid | N/A |
| Octal Info Solution | N/A |
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Strikingly as an Employer
2.4/5
Strikingly has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Strikingly scored a -14 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Strikingly would recommend the brand to a friend. ENPS measures how likely Strikingly employees would recommend working at Strikingly to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
