13
NPS
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Jimdo
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About Jimdo's Brand
Jimdo enables users to create a website on a computer, smart phone or tablet using a simple intuitive interface. Among its major competitors, Jimdo is ranked in 3rd place for NPS while Squarespace is 1st, and theScore, Inc. is 2nd.
Brand at a Glance
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Jimdo Ranking
- #2 / 4 of its competitors
Jimdo NPS
Jimdo's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether Jimdo's customers would recommend using the product based on a scale of -100 to 100.
Jimdo Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
Jimdo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 12 | Aug 2020 | 12 |
How Other Brands Compare
Jimdo is ranked second for NPS among its competitors. Squarespace and Strikingly come in first and third, with Yola coming in at #4.
Jimdo |  Squarespace |  Yola |  Strikingly | |
| Global Ranking | #- | #434 | #- | #- |
| NPS | 13 | 29 | - | -14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.70B | $75.00M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jimdo NPS by Usage
Jimdo's NPS was rated 0 points by customers who have used Jimdo's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Jimdo NPS vs. Competitors
Compared to its competitors, Jimdo's NPS is rated right above Weebly, and is preceded by theScore, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Squarespace | 29 |
 | theScore, Inc. | 26 |
| Jimdo | 13 |
 | Weebly | 11 |
 | Famo.us | N/A |
| Strikingly | -14 |
Jimdo Product Quality
4/5
Jimdo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Jimdo Product Information
Jimdo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Jimdo supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Jimdo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.jimdo.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Productivity
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Polish
Product Type
Shopping Cart Software
Content Management System (CMS) Software
Development Tools Software
Web Design Software
Website Builder Software
Jimdo Product Quality vs. Competitors
Compared to its competitors, Jimdo's Product Quality score is rated right above theScore, Inc., and is preceded by Squarespace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Squarespace | 4/5 |
| Jimdo | 4/5 |
| theScore, Inc. | 3.8/5 |
| Weebly | 3.6/5 |
| Strikingly | 2.9/5 |
| Famo.us | N/A |
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Jimdo Pricing
Jimdo ROI & Value For Money
3.8/5
Jimdo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Jimdo Pricing Plans
Jimdo has a pricing structure that accommodates small and medium businesses.
Who Uses Jimdo?
Small Businesses
Medium Businesses
Jimdo Pricing vs. Competitors
Compared to its competitors, Jimdo's ROI score is rated right above Weebly, and is preceded by Squarespace.
| COMPANY | Pricing Score | |
|---|---|---|
| Squarespace | 4.1/5 |
| Jimdo | 3.8/5 |
| Weebly | 3.6/5 |
| theScore, Inc. | 3.4/5 |
| Strikingly | 3.2/5 |
| Famo.us | N/A |
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Jimdo Customer Service
3.7/5
Jimdo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Jimdo's Customer Service
Address
548 Market St #56907, San Francisco, CA
Website
http://www.jimdo.com
Jimdo Customer Service vs. Competitors
Compared to its competitors, Jimdo's Customer Service score is rated right above Strikingly, and is preceded by theScore, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Squarespace | 3.9/5 |
| theScore, Inc. | 3.8/5 |
| Jimdo | 3.7/5 |
| Strikingly | 3.2/5 |
| Weebly | 2.4/5 |
| Famo.us | N/A |
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Jimdo as an Employer
3.2/5
Jimdo has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Jimdo scored a 13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jimdo would recommend the brand to a friend. ENPS measures how likely Jimdo employees would recommend working at Jimdo to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
