26
NPS
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theScore, Inc.
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About theScore, Inc. Brand
theScore creates mobile-first sports experiences, connecting fans to what they love.
Brand at a Glance
62%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
theScore, Inc. NPS
theScore, Inc.'s Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether theScore, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
theScore, Inc. Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
theScore, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 11 | Oct 2022 | 11 |
Nov 2022 16 | Nov 2022 | 16 |
Dec 2022 20 | Dec 2022 | 20 |
May 2023 24 | May 2023 | 24 |
Jul 2023 28 | Jul 2023 | 28 |
Nov 2023 27 | Nov 2023 | 27 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 22 | Apr 2024 | 22 |
Jun 2024 23 | Jun 2024 | 23 |
Aug 2024 25 | Aug 2024 | 25 |
Dec 2024 26 | Dec 2024 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
theScore, Inc. NPS by Gender
Male customers rated theScore, Inc.'s NPS 59 points higher than Female customers.
Male
25
theScore, Inc.'s NPS was rated 25 by Male customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Female
-34
theScore, Inc.'s NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
theScore, Inc. NPS by Ethnicity
theScore, Inc.'s NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
theScore, Inc. NPS by Age
theScore, Inc.'s NPS was rated -25 points by customers ages 26-30 on Comparably.
theScore, Inc. NPS by Usage
theScore, Inc.'s NPS was rated the highest by customers who have used theScore, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
theScore, Inc. Customer Reviews
Out of the 2 theScore, Inc. customer reviews 2 were positive and 0 were constructive. theScore, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
theScore, Inc. Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of theScore, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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theScore, Inc. Customer Loyalty Score by Gender
Female customers rated theScore, Inc.'s Customer Loyalty score 37% higher than Male customers.
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Male
33%
Yes
Female
70%
Yes
theScore, Inc. Customer Loyalty Score by Ethnicity
theScore, Inc.'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of theScore, Inc..
70
out of 100
Caucasian
theScore, Inc. Customer Loyalty Score by Age
theScore, Inc.'s Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
theScore, Inc. Customer Loyalty Score by Usage
theScore, Inc.'s Customer Loyalty score was rated the highest by customers who have used theScore, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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theScore, Inc. Customer Loyalty Score by Industry
theScore, Inc.'s Customer Loyalty score was rated 64% by Tech industry customers.
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theScore, Inc. Product Quality
3.8/5
theScore, Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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theScore, Inc. Product Information
theScore, Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated theScore, Inc.'s product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Sports & Entertainment
Quick Insights into theScore, Inc. Product Quality
theScore, Inc.'s Product Quality score was rated highest by customers who have used theScore, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used theScore, Inc.'s products/services for Less than 1 Year.
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Ranked theScore, Inc. Product Quality the Highest
Ranked theScore, Inc. Product Quality the Lowest
theScore, Inc. Product Quality Score by Gender
Male customers rated theScore, Inc.'s Product Quality score 0.4 stars higher than Female customers.
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Male
4.2/5
Female
3.8/5
theScore, Inc. Product Quality Score by Ethnicity
theScore, Inc.'s Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of theScore, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
theScore, Inc. Product Quality Score by Age
theScore, Inc.'s Product Quality score was rated 4.2 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
theScore, Inc. Product Quality Score by Usage
theScore, Inc.'s Product Quality score was rated the highest by customers who have used theScore, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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theScore, Inc. Product Quality Score by Industry
theScore, Inc.'s Product Quality score was rated 3.9 stars by Tech industry customers.
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theScore, Inc. Pricing
theScore, Inc. ROI & Value For Money
3.4/5
theScore, Inc. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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theScore, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into theScore, Inc. ROI
theScore, Inc.'s ROI score was rated highest by customers who have used theScore, Inc.'s products/services for 2 to 5 Years, and rated lowest by customers who have used theScore, Inc.'s products/services for 1 to 2 Years.
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Ranked theScore, Inc. ROI the Highest
Ranked theScore, Inc. ROI the Lowest
theScore, Inc. ROI Score by Gender
Male customers rated theScore, Inc.'s ROI score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
theScore, Inc. ROI Score by Ethnicity
theScore, Inc.'s ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of theScore, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
theScore, Inc. ROI Score by Age
theScore, Inc.'s ROI score was rated 4.1 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
theScore, Inc. ROI Score by Usage
theScore, Inc.'s ROI score was rated the highest by customers who have used theScore, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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theScore, Inc. ROI Score by Industry
theScore, Inc.'s ROI score was rated 4 stars by Tech industry customers.
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theScore, Inc. Customer Satisfaction (CSAT)
theScore, Inc. Customer Satisfaction (CSAT) Score
81 / 100
theScore, Inc. has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
42%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into theScore, Inc. Customer Satisfaction
theScore, Inc.'s Customer Satisfaction score was rated highest by customers who have used theScore, Inc.'s products/services for 2 to 5 Years, and rated lowest by customers who have used theScore, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked theScore, Inc. Customer Satisfaction.
Ranked theScore, Inc. Customer Satisfaction the Highest
Ranked theScore, Inc. Customer Satisfaction the Lowest
theScore, Inc. Customer Satisfaction Score by Gender
Male customers rated theScore, Inc.'s Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of theScore, Inc..
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
theScore, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
theScore, Inc. Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
theScore, Inc. Customer Satisfaction Score by Age
theScore, Inc.'s Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of theScore, Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
theScore, Inc. Customer Satisfaction Score by Usage
theScore, Inc.'s Customer Satisfaction score was rated the highest by customers who have used theScore, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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theScore, Inc. Customer Satisfaction Score by Industry
theScore, Inc.'s Customer Satisfaction score was rated 80 points by Tech industry customers.
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{
"title": "theScore, Inc. Customer Satisfaction Score by Industry",
"text": "theScore, Inc.'s Customer Satisfaction score was rated 80 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "theScore, Inc.'s Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}theScore, Inc. Customer Service
3.8/5
theScore, Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About theScore, Inc.'s Customer Service
Address
Toronto, KS M5V 1L9 Canada
Website
http://corporate.thescore.com/
Phone Number
(416) 479-8812
Quick Insights into theScore, Inc. Customer Service
theScore, Inc.'s Customer Service score was rated highest by customers who have used theScore, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used theScore, Inc.'s products/services for Less than 1 Year.
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Ranked theScore, Inc. Customer Service the Highest
Ranked theScore, Inc. Customer Service the Lowest
theScore, Inc. Customer Service Score by Gender
Male customers rated theScore, Inc.'s Customer Service score 0.2 stars higher than Female customers.
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Male
4/5
Female
3.8/5
theScore, Inc. Customer Service Score by Ethnicity
theScore, Inc.'s Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of theScore, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
theScore, Inc. Customer Service Score by Age
theScore, Inc.'s Customer Service score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of theScore, Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
theScore, Inc. Customer Service Score by Usage
theScore, Inc.'s Customer Service score was rated the highest by customers who have used theScore, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
theScore, Inc. Customer Service Score by Industry
theScore, Inc.'s Customer Service score was rated 3.9 stars by Tech industry customers.
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theScore, Inc. as an Employer
4.3/5
theScore, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
theScore, Inc. scored a 26 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of theScore, Inc. would recommend the brand to a friend. ENPS measures how likely theScore, Inc. employees would recommend working at theScore, Inc. to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 68% | Promoters |
|---|---|
| 5% | Passive |
| 27% | Detractors |
