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NPS
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Huntington National Bank
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About Huntington National Bank's Brand
Huntington National Bank is a public bank that serves both individuals and businesses.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Huntington National Bank NPS
Huntington National Bank's Net Promoter Score (NPS) is a -3 with 44% Promoters, 9% Passives, and 47% Detractors. Net Promoter Score tracks whether Huntington National Bank's customers would recommend using the product based on a scale of -100 to 100.
Huntington National Bank Overall NPS
| 44% | Promoters |
|---|---|
| 9% | Passives |
| 47% | Detractors |
Huntington National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -3 | May 2024 | -3 |
Jul 2024 -2 | Jul 2024 | -2 |
Aug 2024 -4 | Aug 2024 | -4 |
Sep 2024 -4 | Sep 2024 | -4 |
Oct 2024 -5 | Oct 2024 | -5 |
Nov 2024 -3 | Nov 2024 | -3 |
Dec 2024 -3 | Dec 2024 | -3 |
Jan 2025 -3 | Jan 2025 | -3 |
Feb 2025 -3 | Feb 2025 | -3 |
Mar 2025 -3 | Mar 2025 | -3 |
Apr 2025 -2 | Apr 2025 | -2 |
May 2025 -3 | May 2025 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huntington National Bank NPS by Gender
Female customers rated Huntington National Bank's NPS 8 points higher than Male customers.
Male
-49
Huntington National Bank's NPS was rated -49 by Male customers on Comparably.
21%
Promoters
9%
Passives
70%
Detractors
Female
-41
Huntington National Bank's NPS was rated -41 by Female customers on Comparably.
27%
Promoters
5%
Passives
68%
Detractors
Huntington National Bank NPS by Ethnicity
Huntington National Bank's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
African American/Black -14 | African American/Black | -14 |
Other -100 | Other | -100 |
Huntington National Bank NPS by Age
Huntington National Bank's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Huntington National Bank NPS by Usage
Huntington National Bank's NPS was rated the highest by customers who have used Huntington National Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -57 | Over 10 Years | -57 |
Huntington National Bank Customer Reviews
Out of the 8 Huntington National Bank customer reviews 2 were positive and 6 were constructive. Huntington National Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Huntington National Bank Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Huntington National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Huntington National Bank Customer Loyalty Score by Gender
Female customers rated Huntington National Bank's Customer Loyalty score 4% higher than Male customers.
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Male
88%
Yes
Female
92%
Yes
Huntington National Bank Customer Loyalty Score by Ethnicity
Huntington National Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Huntington National Bank.
88
out of 100
Caucasian
100
out of 100
African American/Black
64
out of 100
Other
Huntington National Bank Customer Loyalty Score by Age
Huntington National Bank's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Huntington National Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
46-50 87% | 46-50 | 87% |
51-55 100% | 51-55 | 100% |
56-60 89% | 56-60 | 89% |
61-65 70% | 61-65 | 70% |
66+ 89% | 66+ | 89% |
Huntington National Bank Customer Loyalty Score by Usage
Huntington National Bank's Customer Loyalty score was rated the highest by customers who have used Huntington National Bank's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Huntington National Bank Customer Loyalty Score by Industry
Huntington National Bank's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Huntington National Bank Product Quality
3/5
Huntington National Bank has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Huntington National Bank Product Information
Huntington National Bank’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Huntington National Bank's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Huntington National Bank the lowest at 1.7.
- Website
- http://www.huntington.com
- Company Size
- 10,000+ Employees
Industry
FinTech
Quick Insights into Huntington National Bank Product Quality
Huntington National Bank's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Huntington National Bank Product Quality the Highest
Ranked Huntington National Bank Product Quality the Lowest
Huntington National Bank Product Quality Score by Gender
Male customers rated Huntington National Bank's Product Quality score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Huntington National Bank Product Quality Score by Ethnicity
Huntington National Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Huntington National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.5 | Other | 1.5 |
Huntington National Bank Product Quality Score by Age
Huntington National Bank's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Huntington National Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Huntington National Bank Product Quality Score by Usage
Huntington National Bank's Product Quality score was rated the highest by customers who have used Huntington National Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Huntington National Bank Product Quality Score by Industry
Huntington National Bank's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Huntington National Bank Pricing
Huntington National Bank ROI & Value For Money
3/5
Huntington National Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Huntington National Bank's overall ROI score rated by its users and customers.
Huntington National Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Huntington National Bank.
Quick Insights into Huntington National Bank ROI
Huntington National Bank's ROI score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Huntington National Bank ROI the Highest
Ranked Huntington National Bank ROI the Lowest
Huntington National Bank ROI Score by Gender
Male customers rated Huntington National Bank's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Huntington National Bank.
Male
2.1/5
Female
1.9/5
Huntington National Bank ROI Score by Ethnicity
Huntington National Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huntington National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Huntington National Bank ROI Score by Age
Huntington National Bank's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Huntington National Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Huntington National Bank ROI Score by Usage
Huntington National Bank's ROI score was rated the highest by customers who have used Huntington National Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Huntington National Bank ROI Score by Industry
Huntington National Bank's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Huntington National Bank Customer Satisfaction (CSAT)
Huntington National Bank Customer Satisfaction (CSAT) Score
48 / 100
Huntington National Bank has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
16%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Huntington National Bank Customer Satisfaction
Huntington National Bank's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Huntington National Bank Customer Satisfaction the Highest
Ranked Huntington National Bank Customer Satisfaction the Lowest
Huntington National Bank Customer Satisfaction Score by Gender
Male customers rated Huntington National Bank's Customer Satisfaction score 18 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Huntington National Bank.
38 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 38% |
20 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 70% |
Huntington National Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Huntington National Bank's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huntington National Bank.
30 / 100
Very Satisfied
17%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%
CSAT according to African American/Black
Huntington National Bank's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huntington National Bank.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Huntington National Bank's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huntington National Bank.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
Huntington National Bank Customer Satisfaction Score by Age
Huntington National Bank's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Huntington National Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 28% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 26% |
Huntington National Bank Customer Satisfaction Score by Usage
Huntington National Bank's Customer Satisfaction score was rated the highest by customers who have used Huntington National Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Huntington National Bank Customer Satisfaction Score by Industry
Huntington National Bank's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Huntington National Bank Customer Service
3/5
Huntington National Bank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Huntington National Bank's overall Customer Service score rated by its users and customers.
About Huntington National Bank's Customer Service
Address
41 S. High Street, Columbus, OH 43215
Website
http://www.huntington.com
Phone Number
16145555555
Quick Insights into Huntington National Bank Customer Service
Huntington National Bank's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Huntington National Bank's Customer Service score.
Ranked Huntington National Bank Customer Service the Highest
Ranked Huntington National Bank Customer Service the Lowest
Huntington National Bank Customer Service Score by Gender
Male customers rated Huntington National Bank's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Huntington National Bank.
Male
2.2/5
Female
1.8/5
Huntington National Bank Customer Service Score by Ethnicity
Huntington National Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Huntington National Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.5 | Other | 1.5 |
Huntington National Bank Customer Service Score by Age
Huntington National Bank's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Huntington National Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.6 | 41-45 | 3.6 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Huntington National Bank Customer Service Score by Usage
Huntington National Bank's Customer Service score was rated the highest by customers who have used Huntington National Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Huntington National Bank Customer Service Score by Industry
Huntington National Bank's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Huntington National Bank as an Employer
3.8/5
Huntington National Bank has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
CEO of Huntington National Bank
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Huntington National Bank scored a -3 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Huntington National Bank would recommend the brand to a friend. ENPS measures how likely Huntington National Bank employees would recommend working at Huntington National Bank to a friend.
Net Promoter Score
-3
NPS Score
| 44% | Promoters |
|---|---|
| 9% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
