33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Oculus VR is ranked #318 in Tech Brands
Oculus VR is ranked #318 in Tech Brands
About Oculus VR's Brand
Oculus VR’s brand is ranked #964 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Oculus VR. When compared to other organizations within the Tech industry, Oculus VR is ranked #318. Among its major competitors, Oculus VR is ranked in 1st place for NPS while oclus is 2nd, and Vive is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Oculus VR Ranking
- #318 in Tech
- #1 / 3 of its competitors
Oculus VR NPS
Oculus VR's Net Promoter Score (NPS) is a 33 with 54% Promoters, 25% Passives, and 21% Detractors. Net Promoter Score tracks whether Oculus VR's customers would recommend using the product based on a scale of -100 to 100.
Oculus VR Overall NPS
| 54% | Promoters |
|---|---|
| 25% | Passives |
| 21% | Detractors |
Oculus VR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 31 | Jan 2023 | 31 |
Feb 2023 30 | Feb 2023 | 30 |
May 2023 29 | May 2023 | 29 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 28 | Nov 2023 | 28 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 32 | Feb 2024 | 32 |
Apr 2024 33 | Apr 2024 | 33 |
Sep 2024 35 | Sep 2024 | 35 |
Feb 2025 32 | Feb 2025 | 32 |
Aug 2025 32 | Aug 2025 | 32 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oculus VR NPS by Gender
Male customers rated Oculus VR's NPS 12 points higher than Female customers.
Male
37
Oculus VR's NPS was rated 37 by Male customers on Comparably.
55%
Promoters
27%
Passives
18%
Detractors
Female
25
Oculus VR's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Oculus VR NPS by Ethnicity
Oculus VR's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 0 | Other | 0 |
Oculus VR NPS by Age
Oculus VR's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Oculus VR NPS by Usage
Oculus VR's NPS was rated the highest by customers who have used Oculus VR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Oculus VR Customer Reviews
Out of the 8 Oculus VR customer reviews 6 were positive and 2 were constructive. Oculus VR customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Oculus VR Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Oculus VR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oculus VR Customer Loyalty Score by Gender
Oculus VR's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Oculus VR.
Male
100%
Yes
Female
100%
Yes
Oculus VR Customer Loyalty Score by Ethnicity
Oculus VR's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oculus VR.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Oculus VR Customer Loyalty Score by Age
Oculus VR's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Oculus VR.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
46-50 100% | 46-50 | 100% |
Oculus VR Customer Loyalty Score by Usage
Oculus VR's Customer Loyalty score was rated 100% by customers who have used Oculus VR's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oculus VR Customer Loyalty Score by Industry
Oculus VR's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Oculus VR Customer Loyalty vs. Competitors
Compared to its competitors, Oculus VR's Customer Loyalty score is rated right below oclus.
Unlock Oculus VR Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Oculus VR's Customer Loyalty score is rated right above Netflix, and is preceded by Nintendo.
Unlock Oculus VR Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Oculus VR Product Quality
4.2/5
Oculus VR has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Oculus VR's overall Product Quality score rated by its users and customers.
Oculus VR Product Information
Oculus VR’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Oculus VR's product the highest.
- Website
- https://www.oculus.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Oculus VR Product Quality
Oculus VR's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Oculus VR's Product Quality.
Ranked Oculus VR Product Quality the Highest
Ranked Oculus VR Product Quality the Lowest
Oculus VR Product Quality Score by Gender
Male customers rated Oculus VR's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Oculus VR.
Male
4.6/5
Female
4.1/5
Oculus VR Product Quality Score by Ethnicity
Oculus VR's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oculus VR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.3 | Other | 4.3 |
Oculus VR Product Quality Score by Age
Oculus VR's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oculus VR.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
46-50 5 | 46-50 | 5 |
Oculus VR Product Quality Score by Usage
Oculus VR's Product Quality score was rated the highest by customers who have used Oculus VR's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Oculus VR Product Quality Score by Industry
Oculus VR's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Oculus VR Product Quality vs. Competitors
Compared to its competitors, Oculus VR's Product Quality score is rated right above oclus.
Unlock Oculus VR Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Oculus VR's Product Quality score is rated right above Netflix, and is preceded by Apple.
Unlock Oculus VR Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Product Quality vs. Companies in Tech data and gain insights into your customers today.
Oculus VR Pricing
Oculus VR ROI & Value For Money
4/5
Oculus VR has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Oculus VR's overall ROI score rated by its users and customers.
Oculus VR Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Oculus VR ROI
Oculus VR's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Oculus VR's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Oculus VR's ROI score.
Ranked Oculus VR ROI the Highest
Ranked Oculus VR ROI the Lowest
Oculus VR ROI Score by Gender
Male customers rated Oculus VR's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oculus VR.
Male
4.2/5
Female
4/5
Oculus VR ROI Score by Ethnicity
Oculus VR's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oculus VR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4 | Other | 4 |
Oculus VR ROI Score by Age
Oculus VR's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Oculus VR.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
46-50 4.8 | 46-50 | 4.8 |
Oculus VR ROI Score by Usage
Oculus VR's ROI score was rated the highest by customers who have used Oculus VR's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Oculus VR ROI Score by Industry
Oculus VR's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Oculus VR Pricing vs. Competitors
Compared to its competitors, Oculus VR's ROI score is rated right above oclus.
Unlock Oculus VR ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Oculus VR's ROI score is rated right above Google, and is preceded by Zoom Video Communications.
Unlock Oculus VR ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR ROI vs. Companies in Tech data and gain insights into your customers today.
Oculus VR Customer Satisfaction (CSAT)
Oculus VR Customer Satisfaction (CSAT) Score
93 / 100
Oculus VR has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
41%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oculus VR Customer Satisfaction
Oculus VR's Customer Satisfaction score was rated highest by customers who have used Oculus VR's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oculus VR's Customer Satisfaction.
Ranked Oculus VR Customer Satisfaction the Highest
Ranked Oculus VR Customer Satisfaction the Lowest
Oculus VR Customer Satisfaction Score by Gender
Female customers rated Oculus VR's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Oculus VR.
87 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Oculus VR Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oculus VR's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oculus VR.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Oculus VR's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oculus VR.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Oculus VR's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oculus VR.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Oculus VR Customer Satisfaction Score by Age
Oculus VR's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Oculus VR.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 46-50 | 100% |
Oculus VR Customer Satisfaction Score by Usage
Oculus VR's Customer Satisfaction score was rated the highest by customers who have used Oculus VR's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Oculus VR Customer Satisfaction vs. Competitors
Compared to its competitors, Oculus VR's Customer Satisfaction score is rated right below oclus.
Unlock Oculus VR Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Oculus VR's Customer Satisfaction score is rated right above Nintendo.
Unlock Oculus VR Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Oculus VR Customer Service
3.9/5
Oculus VR has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Oculus VR's overall Customer Service score rated by its users and customers.
About Oculus VR's Customer Service
Website
https://www.oculus.com/
Quick Insights into Oculus VR Customer Service
Oculus VR's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oculus VR's Customer Service score.
Ranked Oculus VR Customer Service the Highest
Ranked Oculus VR Customer Service the Lowest
Oculus VR Customer Service Score by Gender
Female customers rated Oculus VR's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oculus VR.
Male
4/5
Female
4.1/5
Oculus VR Customer Service Score by Ethnicity
Oculus VR's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oculus VR.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.8 | Other | 3.8 |
Oculus VR Customer Service Score by Age
Oculus VR's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oculus VR.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
46-50 4.8 | 46-50 | 4.8 |
Oculus VR Customer Service Score by Usage
Oculus VR's Customer Service score was rated the highest by customers who have used Oculus VR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Oculus VR Customer Service Score by Industry
Oculus VR's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Oculus VR Customer Service vs. Competitors
Compared to its competitors, Oculus VR's Customer Service score is rated right above oclus.
Unlock Oculus VR Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Oculus VR's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
Unlock Oculus VR Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Oculus VR Customer Service vs. Companies in Tech data and gain insights into your customers today.
Oculus VR as an Employer
3.2/5
Oculus VR has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Oculus VR scored a 33 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Oculus VR would recommend the brand to a friend. ENPS measures how likely Oculus VR employees would recommend working at Oculus VR to a friend.
Net Promoter Score
33
NPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Global Ranking Snapshot
Oculus VR is ranked #964 in the Global Top 100 Brands. It ranks just behind Fastly and just ahead of Cresco Labs.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
962 |  | Dotdash |  | Neil Vogel | Media and Entertainment |
963 |  | Fastly |  | Joshua Bixby | Tech |
964 | | Oculus VR | | Brendan Iribe | Tech |
965 |  | Cresco Labs |  | Charles Bachtell | Consumer Goods |
966 |  | Capitec Bank |  | Gerrie Fourie | Banking and Financial Services |
967 |  | Progressive Insurance |  | Tricia Griffith | Business and Consumer Services |
968 |  | Alstom |  | Henri Poupart-Lafarge | Automotive and Transportation |
