11
NPS
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TJ Maxx is ranked #129 in Retail Brands
TJ Maxx is ranked #129 in Retail Brands
About TJ Maxx's Brand
TJ Maxx’s brand is ranked #959 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of TJ Maxx. When compared to other organizations within the Retail industry, TJ Maxx is ranked #129. Among its major competitors, TJ Maxx is ranked in 2nd place for NPS while Marshalls is 1st, and Saks Fifth Avenue is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
TJ Maxx Ranking
- #959 in Global Best Brands
- #129 in Retail
- #2 / 4 of its competitors
TJ Maxx NPS
TJ Maxx's Net Promoter Score (NPS) is a 11 with 47% Promoters, 17% Passives, and 36% Detractors. Net Promoter Score tracks whether TJ Maxx's customers would recommend using the product based on a scale of -100 to 100.
TJ Maxx Overall NPS
| 47% | Promoters |
|---|---|
| 17% | Passives |
| 36% | Detractors |
TJ Maxx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 10 | Dec 2024 | 10 |
Jan 2025 11 | Jan 2025 | 11 |
Feb 2025 11 | Feb 2025 | 11 |
Mar 2025 11 | Mar 2025 | 11 |
Apr 2025 11 | Apr 2025 | 11 |
Jun 2025 11 | Jun 2025 | 11 |
Jul 2025 11 | Jul 2025 | 11 |
Aug 2025 11 | Aug 2025 | 11 |
Sep 2025 11 | Sep 2025 | 11 |
Oct 2025 11 | Oct 2025 | 11 |
How Other Brands Compare
TJ Maxx is ranked second for NPS among its competitors. Marshalls and Home Goods come in first and third, with Macy's coming in at #4.
 TJ Maxx |  Marshalls |  Macy's |  Home Goods | |
| Global Ranking | #959 | #247 | #254 | #677 |
| NPS | 11 | 23 | -11 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $81.27B | $4.88B | $81.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TJ Maxx NPS by Gender
Female customers rated TJ Maxx's NPS 39 points higher than Male customers.
Male
-19
TJ Maxx's NPS was rated -19 by Male customers on Comparably.
34%
Promoters
13%
Passives
53%
Detractors
Female
20
TJ Maxx's NPS was rated 20 by Female customers on Comparably.
53%
Promoters
14%
Passives
33%
Detractors
TJ Maxx NPS by Ethnicity
TJ Maxx's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -11 | African American/Black | -11 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -20 | Native American | -20 |
Other -6 | Other | -6 |
TJ Maxx NPS by Age
TJ Maxx's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
TJ Maxx NPS by Usage
TJ Maxx's NPS was rated the highest by customers who have used TJ Maxx's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -22 | Less than 1 Year | -22 |
1 to 2 Years -9 | 1 to 2 Years | -9 |
2 to 5 Years -7 | 2 to 5 Years | -7 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 32 | Over 10 Years | 32 |
TJ Maxx NPS vs. Competitors
Compared to its competitors, TJ Maxx's NPS is rated right above Saks Fifth Avenue, and is preceded by Marshalls.
| COMPANY | NPS Score | |
|---|---|---|
| Marshalls | 23 |
| TJ Maxx | 11 |
 | Saks Fifth Avenue | -4 |
| Home Goods | -6 |
| Macy's | -11 |
 | Ross Capital | -25 |
TJ Maxx NPS vs Companies in Retail
In the Retail industry, TJ Maxx's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
| TJ Maxx | 11 |
TJ Maxx Customer Reviews
Out of the 41 TJ Maxx customer reviews 30 were positive and 11 were constructive. TJ Maxx customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TJ Maxx Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TJ Maxx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TJ Maxx Customer Loyalty Score by Gender
Female customers rated TJ Maxx's Customer Loyalty score 21% higher than Male customers.
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Male
68%
Yes
Female
89%
Yes
TJ Maxx Customer Loyalty Score by Ethnicity
TJ Maxx's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TJ Maxx.
87
out of 100
Caucasian
86
out of 100
Hispanic or Latino
75
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
82
out of 100
Native American
85
out of 100
Other
TJ Maxx Customer Loyalty Score by Age
TJ Maxx's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 93% | 26-30 | 93% |
31-35 84% | 31-35 | 84% |
36-40 87% | 36-40 | 87% |
41-45 78% | 41-45 | 78% |
46-50 90% | 46-50 | 90% |
51-55 80% | 51-55 | 80% |
56-60 79% | 56-60 | 79% |
61-65 81% | 61-65 | 81% |
66+ 100% | 66+ | 100% |
TJ Maxx Customer Loyalty Score by Usage
TJ Maxx's Customer Loyalty score was rated the highest by customers who have used TJ Maxx's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TJ Maxx Customer Loyalty Score by Industry
TJ Maxx's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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TJ Maxx Customer Loyalty vs. Competitors
Compared to its competitors, TJ Maxx's Customer Loyalty score is rated right above Marshalls.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TJ Maxx | 83% |
| Marshalls | 81% |
| Home Goods | 81% |
| Macy's | 77% |
| Saks Fifth Avenue | 71% |
| Ross Capital | 68% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, TJ Maxx's Customer Loyalty score is rated right above Target, and is preceded by Trader Joe's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| TJ Maxx | 83% |
| Target | 82% |
| Chipotle | 76% |
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TJ Maxx Product Quality
3.5/5
TJ Maxx has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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TJ Maxx Product Information
TJ Maxx’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated TJ Maxx's product the highest. Reviewers from the Arts and Entertainment industry rated TJ Maxx the lowest at 3.4.
- Website
- http://tjmaxxcoupons.net
- Company Size
- 10,000+ Employees
Quick Insights into TJ Maxx Product Quality
TJ Maxx's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked TJ Maxx Product Quality the Highest
Ranked TJ Maxx Product Quality the Lowest
TJ Maxx Product Quality Score by Gender
Female customers rated TJ Maxx's Product Quality score 0.1 stars higher than Male customers.
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Male
3.3/5
Female
3.4/5
TJ Maxx Product Quality Score by Ethnicity
TJ Maxx's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 2.7 | Native American | 2.7 |
Other 2.9 | Other | 2.9 |
TJ Maxx Product Quality Score by Age
TJ Maxx's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3 | 41-45 | 3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.3 | 66+ | 4.3 |
TJ Maxx Product Quality Score by Usage
TJ Maxx's Product Quality score was rated the highest by customers who have used TJ Maxx's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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TJ Maxx Product Quality Score by Industry
TJ Maxx's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Automotive and Transportation industry customers.
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TJ Maxx Product Quality vs. Competitors
Compared to its competitors, TJ Maxx's Product Quality score is rated right above Ross Capital, and is preceded by Marshalls.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marshalls | 3.6/5 |
| TJ Maxx | 3.5/5 |
| Ross Capital | 3.4/5 |
| Saks Fifth Avenue | 3.2/5 |
| Home Goods | 3.2/5 |
| Macy's | 3.1/5 |
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Product Quality for Other Retail Brands
In the Retail industry, TJ Maxx's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| TJ Maxx | 3.5/5 |
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TJ Maxx Pricing
TJ Maxx ROI & Value For Money
3.6/5
TJ Maxx has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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TJ Maxx Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Commercial Real Estate industry think that they had the lowest ROI from TJ Maxx.
Quick Insights into TJ Maxx ROI
TJ Maxx's ROI score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Commercial Real Estate industry.
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Ranked TJ Maxx ROI the Highest
Ranked TJ Maxx ROI the Lowest
TJ Maxx ROI Score by Gender
Female customers rated TJ Maxx's ROI score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
TJ Maxx ROI Score by Ethnicity
TJ Maxx's ROI score was rated the highest by Caucasian customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 2.8 | Native American | 2.8 |
Other 3.4 | Other | 3.4 |
TJ Maxx ROI Score by Age
TJ Maxx's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3 | 36-40 | 3 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.4 | 66+ | 4.4 |
TJ Maxx ROI Score by Usage
TJ Maxx's ROI score was rated the highest by customers who have used TJ Maxx's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TJ Maxx ROI Score by Industry
TJ Maxx's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Commercial Real Estate industry customers.
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TJ Maxx Pricing vs. Competitors
Compared to its competitors, TJ Maxx's ROI score is rated right above Ross Capital, and is preceded by Marshalls.
| COMPANY | Pricing Score | |
|---|---|---|
| Marshalls | 3.6/5 |
| TJ Maxx | 3.6/5 |
| Ross Capital | 3.4/5 |
| Home Goods | 3.2/5 |
| Macy's | 3.1/5 |
| Saks Fifth Avenue | 3/5 |
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ROI for Other Retail Brands
In the Retail industry, TJ Maxx's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| TJ Maxx | 3.6/5 |
| Chipotle | 3.5/5 |
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TJ Maxx Customer Satisfaction (CSAT)
TJ Maxx Customer Satisfaction (CSAT) Score
61 / 100
TJ Maxx has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
39%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TJ Maxx Customer Satisfaction
TJ Maxx's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked TJ Maxx Customer Satisfaction the Highest
Ranked TJ Maxx Customer Satisfaction the Lowest
TJ Maxx Customer Satisfaction Score by Gender
Female customers rated TJ Maxx's Customer Satisfaction score 2 points higher than Male customers.
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61 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 11% | |
Very Dissatisfied | 21% |
63 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 7% | |
Very Dissatisfied | 25% |
TJ Maxx Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TJ Maxx's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
47%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
TJ Maxx's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to African American/Black
TJ Maxx's Customer Satisfaction (CSAT) score was rated 61% according to African American/Black users and customers.
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61 / 100
Very Satisfied
44%
Satisfied
17%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
28%
CSAT according to Asian or Pacific Islander
TJ Maxx's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
66%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Native American
TJ Maxx's Customer Satisfaction (CSAT) score was rated 40% according to Native American users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
TJ Maxx's Customer Satisfaction (CSAT) score was rated 53% according to Other users and customers.
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53 / 100
Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
29%
TJ Maxx Customer Satisfaction Score by Age
TJ Maxx's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 53% | |||||||||||||||
| 46-50 | 44% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 53% | |||||||||||||||
| 66+ | 91% |
TJ Maxx Customer Satisfaction Score by Usage
TJ Maxx's Customer Satisfaction score was rated the highest by customers who have used TJ Maxx's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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TJ Maxx Customer Satisfaction Score by Industry
TJ Maxx's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Automotive and Transportation industry customers.
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}TJ Maxx Customer Satisfaction vs. Competitors
Compared to its competitors, TJ Maxx's Customer Satisfaction score is rated right above Marshalls.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TJ Maxx | 61% |
| Marshalls | 59% |
| Saks Fifth Avenue | 59% |
| Macy's | 52% |
| Ross Capital | 50% |
| Home Goods | 47% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, TJ Maxx's Customer Satisfaction score is rated right below Chipotle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Chipotle | 62% |
| TJ Maxx | 61% |
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TJ Maxx Customer Service
3.4/5
TJ Maxx has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About TJ Maxx's Customer Service
Address
Boston, MA
Website
http://tjmaxxcoupons.net
Quick Insights into TJ Maxx Customer Service
TJ Maxx's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked TJ Maxx Customer Service the Highest
Ranked TJ Maxx Customer Service the Lowest
TJ Maxx Customer Service Score by Gender
Female customers rated TJ Maxx's Customer Service score 0.3 stars higher than Male customers.
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Male
3/5
Female
3.3/5
TJ Maxx Customer Service Score by Ethnicity
TJ Maxx's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 2.5 | Native American | 2.5 |
Other 2.7 | Other | 2.7 |
TJ Maxx Customer Service Score by Age
TJ Maxx's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.4 | 61-65 | 3.4 |
66+ 4.4 | 66+ | 4.4 |
TJ Maxx Customer Service Score by Usage
TJ Maxx's Customer Service score was rated the highest by customers who have used TJ Maxx's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TJ Maxx Customer Service Score by Industry
TJ Maxx's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Automotive and Transportation industry customers.
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TJ Maxx Customer Service vs. Competitors
Compared to its competitors, TJ Maxx's Customer Service score is rated right above Marshalls, and is preceded by Ross Capital.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ross Capital | 3.5/5 |
| TJ Maxx | 3.4/5 |
| Marshalls | 3.3/5 |
| Saks Fifth Avenue | 3.1/5 |
| Macy's | 2.9/5 |
| Home Goods | 2.8/5 |
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Customer Service for Other Retail Brands
In the Retail industry, TJ Maxx's Customer Service score is rated right below Chipotle.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
| TJ Maxx | 3.4/5 |
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TJ Maxx as an Employer
2.8/5
TJ Maxx has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
TJ Maxx scored a 11 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of TJ Maxx would recommend the brand to a friend. ENPS measures how likely TJ Maxx employees would recommend working at TJ Maxx to a friend.
Net Promoter Score
11
NPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
Global Ranking Snapshot
TJ Maxx is ranked #959 in the Global Top 100 Brands. It ranks just behind The Blackstone Group and just ahead of Eaton.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
957 |  | WSP |  | Lewis Cornell | Business and Consumer Services |
958 |  | The Blackstone Group |  | Stephen Schwarzman | Banking and Financial Services |
959 | | TJ Maxx | | Carol Meyrowitz | Retail |
960 |  | Eaton |  | Craig Arnold | Energy and Manufacturing |
961 |  | Qatar Airways |  | Akbar Al Baker | Travel and Hospitality |
962 |  | Dotdash |  | Neil Vogel | Media and Entertainment |
963 |  | Fastly |  | Joshua Bixby | Tech |
Retail Ranking Snapshot
TJ Maxx is ranked #129 in the Retail Industry. It ranks just behind EB Games and just ahead of W.B. Mason.
| RANK | COMPANY | Location | |
|---|---|---|---|
127 |  | Parachute Home | Los Angeles, CA |
128 |  | EB Games | Wilmington, DE |
129 | | TJ Maxx | Boston, MA |
130 |  | W.B. Mason | Brockton, MA |
131 |  | Burlington Coat Factory | Burlington, NJ |
