-25
NPS
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Brand Page
Ross Capital
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About Ross Capital's Brand
"Ross Stores operates as a discounting stores for apparels, footwear and accessories."
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Ross Capital NPS
Ross Capital's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Ross Capital's customers would recommend using the product based on a scale of -100 to 100.
Ross Capital Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Ross Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
Nov 2024 -33 | Nov 2024 | -33 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ross Capital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ross Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ross Capital Product Quality
3.4/5
Ross Capital has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Ross Capital Product Information
Ross Capital’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.rossstores.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Retail
Ross Capital Pricing
Ross Capital ROI & Value For Money
3.4/5
Ross Capital has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Ross Capital Customer Satisfaction (CSAT)
Ross Capital Customer Satisfaction (CSAT) Score
50 / 100
Ross Capital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ross Capital Customer Service
3.5/5
Ross Capital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Ross Capital's Customer Service
Address
Dublin, CA
Website
http://www.rossstores.com/
Ross Capital as an Employer
Consumer vs. Employees
Ross Capital scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ross Capital would recommend the brand to a friend. ENPS measures how likely Ross Capital employees would recommend working at Ross Capital to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
