-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Carlyle Group
Marketing or Exec? Claim Your Free Account
About The Carlyle Group's Brand
The Carlyle Group is a Washington-based private equity firm that provides its clients with various products and geographic specific-funds. Among its major competitors, The Carlyle Group is ranked in 6th place for NPS while Brookfield Asset Management is 1st, and KKR is 2nd.Their current market cap is $77.68M
Brand at a Glance
61%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
The Carlyle Group Ranking
- #4 / 4 of its competitors
The Carlyle Group NPS
The Carlyle Group's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether The Carlyle Group's customers would recommend using the product based on a scale of -100 to 100.
The Carlyle Group Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
The Carlyle Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 8 | Nov 2022 | 8 |
Dec 2022 3 | Dec 2022 | 3 |
Jan 2023 8 | Jan 2023 | 8 |
Feb 2023 12 | Feb 2023 | 12 |
Apr 2023 -1 | Apr 2023 | -1 |
May 2023 -3 | May 2023 | -3 |
Sep 2023 -8 | Sep 2023 | -8 |
Nov 2023 -9 | Nov 2023 | -9 |
Jan 2024 -9 | Jan 2024 | -9 |
Apr 2024 -4 | Apr 2024 | -4 |
Feb 2025 -2 | Feb 2025 | -2 |
Jun 2025 -1 | Jun 2025 | -1 |
How Other Brands Compare
The Carlyle Group is ranked #4 for NPS among its competitors. Brookfield Asset Management and KKR come in first and second, with Berkshire Hathaway coming in at third. Among those competitors, it is the lowest valued company behind Brookfield Asset Management.
The Carlyle Group |  Berkshire Hathaway |  Brookfield Asset Management |  KKR | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | -1 | 20 | 24 | 23 |
| Valuation Updated every 24 hours for public companies | $77.68M | - | $70.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Carlyle Group NPS by Gender
The Carlyle Group's NPS was rated -17 by Male customers on Comparably.
Male
-17
The Carlyle Group's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
The Carlyle Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Carlyle Group NPS by Ethnicity
The Carlyle Group's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
The Carlyle Group NPS by Usage
The Carlyle Group's NPS was rated -40 points by customers who have used The Carlyle Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
The Carlyle Group NPS vs. Competitors
Compared to its competitors, The Carlyle Group's NPS is rated right below Horizon DataSys.
| COMPANY | NPS Score | |
|---|---|---|
| Brookfield Asset Management | 24 |
| KKR | 23 |
 | Warburg Pincus | 21 |
| Berkshire Hathaway | 20 |
 | Ares Management | 0 |
 | Horizon DataSys | N/A |
| The Carlyle Group | -1 |
The Carlyle Group Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of The Carlyle Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Carlyle Group Customer Loyalty Score by Gender
The Carlyle Group's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Carlyle Group.
Male
55%
Yes
Female
N/A
Yes
The Carlyle Group Customer Loyalty Score by Ethnicity
The Carlyle Group's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Carlyle Group.
40
out of 100
Caucasian
The Carlyle Group Customer Loyalty Score by Usage
The Carlyle Group's Customer Loyalty score was rated 64% by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Carlyle Group Customer Loyalty vs. Competitors
Compared to its competitors, The Carlyle Group's Customer Loyalty score is rated right above Horizon DataSys, and is preceded by KKR.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ares Management | 100% |
| Berkshire Hathaway | 78% |
| Brookfield Asset Management | 71% |
| Warburg Pincus | 71% |
| KKR | 65% |
| The Carlyle Group | 61% |
| Horizon DataSys | N/A |
Unlock The Carlyle Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Carlyle Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
The Carlyle Group Product Quality
3/5
The Carlyle Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Carlyle Group's overall Product Quality score rated by its users and customers.
The Carlyle Group Product Information
The Carlyle Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.carlyle.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Venture Capital & Private Equity
Quick Insights into The Carlyle Group Product Quality
The Carlyle Group's Product Quality score was rated highest by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The Carlyle Group's Product Quality.
Ranked The Carlyle Group Product Quality the Highest
The Carlyle Group Product Quality Score by Gender
The Carlyle Group's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Carlyle Group.
Male
2/5
Female
N/A
The Carlyle Group Product Quality Score by Ethnicity
The Carlyle Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Carlyle Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Carlyle Group Product Quality Score by Usage
The Carlyle Group's Product Quality score was rated 2.1 stars by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Carlyle Group Product Quality vs. Competitors
Compared to its competitors, The Carlyle Group's Product Quality score is rated right above Horizon DataSys, and is preceded by KKR.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ares Management | 5/5 |
| Berkshire Hathaway | 3.9/5 |
| Brookfield Asset Management | 3.7/5 |
| Warburg Pincus | 3.3/5 |
| KKR | 3.2/5 |
| The Carlyle Group | 3/5 |
| Horizon DataSys | N/A |
Unlock The Carlyle Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Carlyle Group Product Quality vs. Competitors data and gain insights into your customers today.
The Carlyle Group Pricing
The Carlyle Group ROI & Value For Money
3.4/5
The Carlyle Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Carlyle Group's overall ROI score rated by its users and customers.
Quick Insights into The Carlyle Group ROI
The Carlyle Group's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked The Carlyle Group's ROI score.
Ranked The Carlyle Group ROI the Highest
The Carlyle Group ROI Score by Gender
The Carlyle Group's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Carlyle Group.
Male
2.6/5
Female
N/A
The Carlyle Group ROI Score by Ethnicity
The Carlyle Group's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Carlyle Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The Carlyle Group ROI Score by Usage
The Carlyle Group's ROI score was rated 2.2 stars by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Carlyle Group Pricing vs. Competitors
Compared to its competitors, The Carlyle Group's ROI score is rated right above Warburg Pincus, and is preceded by Brookfield Asset Management.
| COMPANY | Pricing Score | |
|---|---|---|
| Ares Management | 5/5 |
| Berkshire Hathaway | 3.7/5 |
| KKR | 3.6/5 |
| Brookfield Asset Management | 3.5/5 |
| The Carlyle Group | 3.4/5 |
| Warburg Pincus | 3.3/5 |
| Horizon DataSys | N/A |
Unlock The Carlyle Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Carlyle Group ROI vs. Competitors data and gain insights into your customers today.
The Carlyle Group Customer Satisfaction (CSAT)
The Carlyle Group Customer Satisfaction (CSAT) Score
46 / 100
The Carlyle Group has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Carlyle Group Customer Satisfaction
The Carlyle Group's Customer Satisfaction score was rated highest by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The Carlyle Group's Customer Satisfaction.
Ranked The Carlyle Group Customer Satisfaction the Highest
The Carlyle Group Customer Satisfaction Score by Gender
The Carlyle Group's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Carlyle Group.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
The Carlyle Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Carlyle Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Carlyle Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
The Carlyle Group Customer Satisfaction Score by Usage
The Carlyle Group's Customer Satisfaction score was rated 25 points by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Carlyle Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Carlyle Group's Customer Satisfaction score is rated right above Horizon DataSys, and is preceded by KKR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ares Management | 100% |
| Brookfield Asset Management | 87% |
| Warburg Pincus | 84% |
| Berkshire Hathaway | 77% |
| KKR | 63% |
| The Carlyle Group | 47% |
| Horizon DataSys | 0% |
Unlock The Carlyle Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Carlyle Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
The Carlyle Group Customer Service
3.8/5
The Carlyle Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock The Carlyle Group's overall Customer Service score rated by its users and customers.
About The Carlyle Group's Customer Service
Address
1001 Pennsylvania Avenue, NW, Washington, DC
Website
http://www.carlyle.com
Phone Number
(202) 729-5626
Quick Insights into The Carlyle Group Customer Service
The Carlyle Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked The Carlyle Group's Customer Service score.
Ranked The Carlyle Group Customer Service the Highest
The Carlyle Group Customer Service Score by Gender
The Carlyle Group's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Carlyle Group.
Male
2.5/5
Female
N/A
The Carlyle Group Customer Service Score by Ethnicity
The Carlyle Group's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Carlyle Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
The Carlyle Group Customer Service Score by Usage
The Carlyle Group's Customer Service score was rated 2.1 stars by customers who have used The Carlyle Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Carlyle Group Customer Service vs. Competitors
Compared to its competitors, The Carlyle Group's Customer Service score is rated right above KKR, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ares Management | 5/5 |
| Berkshire Hathaway | 3.8/5 |
| The Carlyle Group | 3.8/5 |
| KKR | 3.6/5 |
| Brookfield Asset Management | 3.5/5 |
| Warburg Pincus | 3.5/5 |
| Horizon DataSys | N/A |
Unlock The Carlyle Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Carlyle Group Customer Service vs. Competitors data and gain insights into your customers today.
The Carlyle Group as an Employer
3.3/5
The Carlyle Group has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Carlyle Group scored a -1 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of The Carlyle Group would recommend the brand to a friend. ENPS measures how likely The Carlyle Group employees would recommend working at The Carlyle Group to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
