23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
KKR
Marketing or Exec? Claim Your Free Account
About KKR's Brand
Like most legends, Knight Riders has embarked upon a journey that is quite simple Among its major competitors, KKR is ranked in 1st place for NPS while Berkshire Hathaway is 2nd, and The Carlyle Group is 3rd.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
KKR Ranking
- #1 / 4 of its competitors
KKR NPS
KKR's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether KKR's customers would recommend using the product based on a scale of -100 to 100.
KKR Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
KKR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 40 | Aug 2022 | 40 |
Nov 2022 29 | Nov 2022 | 29 |
Mar 2023 37 | Mar 2023 | 37 |
May 2023 22 | May 2023 | 22 |
Oct 2023 20 | Oct 2023 | 20 |
May 2024 9 | May 2024 | 9 |
Jun 2024 17 | Jun 2024 | 17 |
Oct 2025 22 | Oct 2025 | 22 |
How Other Brands Compare
KKR is ranked first for NPS among its competitors. Berkshire Hathaway and The Carlyle Group come in second and third, with Allstate coming in at #4.
KKR |  Allstate |  Berkshire Hathaway |  The Carlyle Group | |
| Global Ranking | #- | #122 | #360 | #- |
| NPS | 23 | -31 | 20 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.46B | - | $77.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KKR NPS vs. Competitors
Compared to its competitors, KKR's NPS is rated right above Berkshire Hathaway.
| COMPANY | NPS Score | |
|---|---|---|
| KKR | 23 |
| Berkshire Hathaway | 20 |
| The Carlyle Group | -1 |
 | Keller Williams | -6 |
| Allstate | -31 |
KKR Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of KKR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KKR Customer Loyalty vs. Competitors
Compared to its competitors, KKR's Customer Loyalty score is rated right above Keller Williams, and is preceded by Allstate.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Berkshire Hathaway | 78% |
| Allstate | 74% |
| KKR | 65% |
| Keller Williams | 63% |
| The Carlyle Group | 61% |
Unlock KKR Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KKR Customer Loyalty vs. Competitors data and gain insights into your customers today.
KKR Product Quality
3.2/5
KKR has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KKR's overall Product Quality score rated by its users and customers.
KKR Product Information
KKR’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.kkr.in/
- Company Size
- 11-50 Employees
Industry
Tech
Banking
FinTech
KKR Product Quality vs. Competitors
Compared to its competitors, KKR's Product Quality score is rated right above The Carlyle Group, and is preceded by Keller Williams.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| Keller Williams | 3.3/5 |
| KKR | 3.2/5 |
| The Carlyle Group | 3/5 |
| Allstate | 2.3/5 |
Unlock KKR Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KKR Product Quality vs. Competitors data and gain insights into your customers today.
KKR Pricing
KKR ROI & Value For Money
3.6/5
KKR has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock KKR's overall ROI score rated by its users and customers.
KKR Pricing vs. Competitors
Compared to its competitors, KKR's ROI score is rated right above The Carlyle Group, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| KKR | 3.6/5 |
| The Carlyle Group | 3.4/5 |
| Keller Williams | 2.8/5 |
| Allstate | 2.3/5 |
Unlock KKR ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KKR ROI vs. Competitors data and gain insights into your customers today.
KKR Customer Satisfaction (CSAT)
KKR Customer Satisfaction (CSAT) Score
63 / 100
KKR has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KKR Customer Satisfaction vs. Competitors
Compared to its competitors, KKR's Customer Satisfaction score is rated right above Keller Williams, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| KKR | 63% |
| Keller Williams | 60% |
| The Carlyle Group | 47% |
| Allstate | 33% |
Unlock KKR Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KKR Customer Satisfaction vs. Competitors data and gain insights into your customers today.
KKR Customer Service
3.6/5
KKR has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock KKR's overall Customer Service score rated by its users and customers.
About KKR's Customer Service
Address
York, NY
Website
http://www.kkr.in/
Phone Number
91 22 6636 5308
KKR Customer Service vs. Competitors
Compared to its competitors, KKR's Customer Service score is rated right above Keller Williams, and is preceded by The Carlyle Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| The Carlyle Group | 3.8/5 |
| KKR | 3.6/5 |
| Keller Williams | 2.8/5 |
| Allstate | 2.4/5 |
Unlock KKR Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KKR Customer Service vs. Competitors data and gain insights into your customers today.
KKR as an Employer
3.2/5
KKR has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KKR scored a 23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KKR would recommend the brand to a friend. ENPS measures how likely KKR employees would recommend working at KKR to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
