0
NPS
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Ares Management
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About Ares Management's Brand
Ares Management Corporation (NYSE:ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ares Management NPS
Ares Management's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ares Management's customers would recommend using the product based on a scale of -100 to 100.
Ares Management Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ares Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ares Management Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ares Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ares Management Product Quality
5/5
Ares Management has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ares Management's overall Product Quality score rated by its users and customers.
Ares Management Product Information
Ares Management’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.aresmgmt.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Ares Management Pricing
Ares Management ROI & Value For Money
5/5
Ares Management has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ares Management's overall ROI score rated by its users and customers.
Ares Management Customer Satisfaction (CSAT)
Ares Management Customer Satisfaction (CSAT) Score
100 / 100
Ares Management has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ares Management Customer Service
5/5
Ares Management has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ares Management's overall Customer Service score rated by its users and customers.
About Ares Management's Customer Service
Address
1800 Avenue of the Stars, Los Angeles, CA 90067
Website
http://www.aresmgmt.com
Ares Management's Social Links
Consumer vs. Employees
Ares Management scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ares Management would recommend the brand to a friend. ENPS measures how likely Ares Management employees would recommend working at Ares Management to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
