Brookfield Asset Management NPS & Customer Reviews

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Brookfield Asset Management

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Brookfield Asset Management

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About Brookfield Asset Management's Brand

Brookfield Asset Management is a Canadian asset management firm focused on property, renewable energy, infrastructure, and private equity.

Brand at a Glance

71%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

Brookfield Asset Management NPS

Brookfield Asset Management's Net Promoter Score (NPS) is a 24 with 47% Promoters, 30% Passives, and 23% Detractors. Net Promoter Score tracks whether Brookfield Asset Management's customers would recommend using the product based on a scale of -100 to 100.

Brookfield Asset Management Overall NPS

NPS

47%	Promoters
30%	Passives
23%	Detractors

Brookfield Asset Management NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 -1	Feb 2023	-1
May 2023 6	May 2023	6
Jun 2023 6	Jun 2023	6
Jul 2023 20	Jul 2023	20
Aug 2023 23	Aug 2023	23
Oct 2023 24	Oct 2023	24
Jan 2024 28	Jan 2024	28
Feb 2024 23	Feb 2024	23
Mar 2024 18	Mar 2024	18
Jan 2025 17	Jan 2025	17
Mar 2025 20	Mar 2025	20
Oct 2025 23	Oct 2025	23

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Brookfield Asset Management NPS by Gender

Male customers rated Brookfield Asset Management's NPS 138 points higher than Female customers.

Male

Brookfield Asset Management's NPS was rated 71 by Male customers on Comparably.

71%

Promoters

29%

Passives

Detractors

Female

-67

Brookfield Asset Management's NPS was rated -67 by Female customers on Comparably.

Promoters

33%

Passives

67%

Detractors

Brookfield Asset Management NPS by Ethnicity

Brookfield Asset Management's NPS was rated 25 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25

Brookfield Asset Management NPS by Usage

Brookfield Asset Management's NPS was rated 0 points by customers who have used Brookfield Asset Management's products/services for 5 to 10 Years.

-100

-50

100

Summary	Usage	Score
5 to 10 Years 0	5 to 10 Years	0

Brookfield Asset Management Customer Reviews

Out of the 2 Brookfield Asset Management customer reviews 2 were positive and 0 were constructive. Brookfield Asset Management customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Brookfield Asset Management Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Brookfield Asset Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Brookfield Asset Management Customer Loyalty Score by Gender

Male customers rated Brookfield Asset Management's Customer Loyalty score 32% higher than Female customers.

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Male

87%

Yes

Female

55%

Yes

Brookfield Asset Management Customer Loyalty Score by Ethnicity

Brookfield Asset Management's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

Brookfield Asset Management Customer Loyalty Score by Usage

Brookfield Asset Management's Customer Loyalty score was rated the highest by customers who have used Brookfield Asset Management's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	70%
5 to 10 Years	40%

Brookfield Asset Management Customer Loyalty Score by Industry

Brookfield Asset Management's Customer Loyalty score was rated 78% by Accounting industry customers.

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Accounting	78%

Brookfield Asset Management Product Quality

3.7/5

Brookfield Asset Management has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Brookfield Asset Management Product Information

Brookfield Asset Management’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Brookfield Asset Management's product the highest.

Website: http://www.brookfield.com

Company Size: 10,000+ Employees

Industry

Tech

Banking

FinTech

Quick Insights into Brookfield Asset Management Product Quality

Brookfield Asset Management's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Brookfield Asset Management Product Quality the Highest

Male	4.7
Caucasian	4.5
5 to 10 Years	4.3

Ranked Brookfield Asset Management Product Quality the Lowest

Female	2.8

Brookfield Asset Management Product Quality Score by Gender

Male customers rated Brookfield Asset Management's Product Quality score 1.9 stars higher than Female customers.

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Male

4.7/5

Female

2.8/5

Brookfield Asset Management Product Quality Score by Ethnicity

Brookfield Asset Management's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

Brookfield Asset Management Product Quality Score by Usage

Brookfield Asset Management's Product Quality score was rated 4.3 stars by customers who have used Brookfield Asset Management's products/services for 5 to 10 Years.

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5 to 10 Years	4.3

Brookfield Asset Management Product Quality Score by Industry

Brookfield Asset Management's Product Quality score was rated 3.6 stars by Accounting industry customers.

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Accounting	3.6

Brookfield Asset Management Pricing

Brookfield Asset Management ROI & Value For Money

3.5/5

Brookfield Asset Management has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Brookfield Asset Management Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Brookfield Asset Management ROI

Brookfield Asset Management's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Brookfield Asset Management ROI the Highest

Male	4.3
Caucasian	4.1
5 to 10 Years	3.1

Ranked Brookfield Asset Management ROI the Lowest

Female	2.3

Brookfield Asset Management ROI Score by Gender

Male customers rated Brookfield Asset Management's ROI score 2 stars higher than Female customers.

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Male

4.3/5

Female

2.3/5

Brookfield Asset Management ROI Score by Ethnicity

Brookfield Asset Management's ROI score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

Brookfield Asset Management ROI Score by Usage

Brookfield Asset Management's ROI score was rated 3.1 stars by customers who have used Brookfield Asset Management's products/services for 5 to 10 Years.

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5 to 10 Years	3.1

Brookfield Asset Management ROI Score by Industry

Brookfield Asset Management's ROI score was rated 3 stars by Accounting industry customers.

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Accounting	3

Brookfield Asset Management Customer Satisfaction (CSAT)

Brookfield Asset Management Customer Satisfaction (CSAT) Score

87 / 100

Brookfield Asset Management has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied	35%
Satisfied	52%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	4%

Very Satisfied

35%

Satisfied

52%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Brookfield Asset Management Customer Satisfaction

Brookfield Asset Management's Customer Satisfaction score was rated highest by customers who have used Brookfield Asset Management's products/services for 5 to 10 Years, and rated lowest by Male customers.

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Ranked Brookfield Asset Management Customer Satisfaction the Highest

5 to 10 Years	100%
Accounting	100%
Caucasian	100%

Ranked Brookfield Asset Management Customer Satisfaction the Lowest

Male	100%

Brookfield Asset Management Customer Satisfaction Score by Gender

Brookfield Asset Management's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	71%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Brookfield Asset Management Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Brookfield Asset Management's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brookfield Asset Management.

100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Brookfield Asset Management Customer Satisfaction Score by Usage

Brookfield Asset Management's Customer Satisfaction score was rated 100 points by customers who have used Brookfield Asset Management's products/services for 5 to 10 Years.

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5 to 10 Years	100

Brookfield Asset Management Customer Satisfaction Score by Industry

Brookfield Asset Management's Customer Satisfaction score was rated 100 points by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"label": "Accounting",
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Accounting	100

Brookfield Asset Management Customer Service

3.5/5

Brookfield Asset Management has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Brookfield Asset Management's Customer Service

Address

Brookfield Place, Suite 300, 181 Bay Street, Toronto, KS

Website

http://www.brookfield.com

Quick Insights into Brookfield Asset Management Customer Service

Brookfield Asset Management's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Brookfield Asset Management Customer Service the Highest

Male	4.5
Caucasian	4
5 to 10 Years	3.8

Ranked Brookfield Asset Management Customer Service the Lowest

Female	2.3

Brookfield Asset Management Customer Service Score by Gender

Male customers rated Brookfield Asset Management's Customer Service score 2.2 stars higher than Female customers.

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Male

4.5/5

Female

2.3/5

Brookfield Asset Management Customer Service Score by Ethnicity

Brookfield Asset Management's Customer Service score was rated 4 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4

Brookfield Asset Management Customer Service Score by Usage

Brookfield Asset Management's Customer Service score was rated 3.8 stars by customers who have used Brookfield Asset Management's products/services for 5 to 10 Years.

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5 to 10 Years	3.8

Brookfield Asset Management Customer Service Score by Industry

Brookfield Asset Management's Customer Service score was rated 3.6 stars by Accounting industry customers.

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Accounting	3.6

Brookfield Asset Management as an Employer

3.0/5

Brookfield Asset Management has a 3.0/5 stars for its overall company culture rated by their employees

top

25%

CEO of Brookfield Asset Management

Bruce Flatt

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Brookfield Asset Management scored a 24 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Brookfield Asset Management would recommend the brand to a friend. ENPS measures how likely Brookfield Asset Management employees would recommend working at Brookfield Asset Management to a friend.

Net Promoter Score

NPS Score

47%	Promoters
30%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
17%	Passive
37%	Detractors

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