14
NPS
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JB Hi-Fi
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About JB Hi-Fi's Brand
Retailer of music and electronic goods. The company is engaged in retailing consumer electronics, car sound systems, music and DVDs through its retail stores operating in Australia.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
JB Hi-Fi NPS
JB Hi-Fi's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether JB Hi-Fi's customers would recommend using the product based on a scale of -100 to 100.
JB Hi-Fi Overall NPS
| 47% | Promoters |
|---|---|
| 20% | Passives |
| 33% | Detractors |
JB Hi-Fi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 66 | Jan 2023 | 66 |
Feb 2023 25 | Feb 2023 | 25 |
Sep 2023 49 | Sep 2023 | 49 |
Oct 2023 43 | Oct 2023 | 43 |
Feb 2024 38 | Feb 2024 | 38 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 10 | Feb 2025 | 10 |
Apr 2025 18 | Apr 2025 | 18 |
Oct 2025 16 | Oct 2025 | 16 |
Nov 2025 6 | Nov 2025 | 6 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JB Hi-Fi NPS by Gender
JB Hi-Fi's NPS was rated 33 by Female customers on Comparably.
Female
33
JB Hi-Fi's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Male
N/A
JB Hi-Fi's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
JB Hi-Fi NPS by Age
JB Hi-Fi's NPS was rated 0 points by customers ages 18-25 on Comparably.
JB Hi-Fi NPS by Usage
JB Hi-Fi's NPS was rated 34 points by customers who have used JB Hi-Fi's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
JB Hi-Fi Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of JB Hi-Fi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JB Hi-Fi Customer Loyalty Score by Gender
JB Hi-Fi's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JB Hi-Fi.
Female
70%
Yes
Male
N/A
Yes
JB Hi-Fi Customer Loyalty Score by Age
JB Hi-Fi's Customer Loyalty score was rated 55% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JB Hi-Fi.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
JB Hi-Fi Customer Loyalty Score by Usage
JB Hi-Fi's Customer Loyalty score was rated 100% by customers who have used JB Hi-Fi's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JB Hi-Fi Product Quality
3.8/5
JB Hi-Fi has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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JB Hi-Fi Product Information
JB Hi-Fi’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.jbhifi.com.au
- Company Size
- 5,001-10,000 Employees
Quick Insights into JB Hi-Fi Product Quality
JB Hi-Fi's Product Quality score was rated highest by customers who have used JB Hi-Fi's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked JB Hi-Fi's Product Quality.
Ranked JB Hi-Fi Product Quality the Highest
JB Hi-Fi Product Quality Score by Gender
JB Hi-Fi's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JB Hi-Fi.
Female
4.3/5
Male
N/A
JB Hi-Fi Product Quality Score by Age
JB Hi-Fi's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JB Hi-Fi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
JB Hi-Fi Product Quality Score by Usage
JB Hi-Fi's Product Quality score was rated 4.6 stars by customers who have used JB Hi-Fi's products/services for Over 10 Years.
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JB Hi-Fi Pricing
JB Hi-Fi ROI & Value For Money
3.7/5
JB Hi-Fi has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into JB Hi-Fi ROI
JB Hi-Fi's ROI score was rated highest by Female customers.
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Ranked JB Hi-Fi ROI the Highest
JB Hi-Fi ROI Score by Gender
JB Hi-Fi's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JB Hi-Fi.
Female
3.8/5
Male
N/A
JB Hi-Fi ROI Score by Age
JB Hi-Fi's ROI score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JB Hi-Fi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
JB Hi-Fi ROI Score by Usage
JB Hi-Fi's ROI score was rated 3.3 stars by customers who have used JB Hi-Fi's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
JB Hi-Fi Customer Satisfaction (CSAT)
JB Hi-Fi Customer Satisfaction (CSAT) Score
75 / 100
JB Hi-Fi has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JB Hi-Fi Customer Satisfaction
JB Hi-Fi's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked JB Hi-Fi's Customer Satisfaction.
Ranked JB Hi-Fi Customer Satisfaction the Highest
JB Hi-Fi Customer Satisfaction Score by Gender
JB Hi-Fi's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JB Hi-Fi.
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
JB Hi-Fi Customer Satisfaction Score by Age
JB Hi-Fi's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JB Hi-Fi.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
JB Hi-Fi Customer Service
3.9/5
JB Hi-Fi has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About JB Hi-Fi's Customer Service
Address
PO Box 561, Melbourne, 3148
Website
www.jbhifi.com.au
Phone Number
7
Quick Insights into JB Hi-Fi Customer Service
JB Hi-Fi's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked JB Hi-Fi's Customer Service score.
Ranked JB Hi-Fi Customer Service the Highest
JB Hi-Fi Customer Service Score by Gender
JB Hi-Fi's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JB Hi-Fi.
Female
4.3/5
Male
N/A
JB Hi-Fi Customer Service Score by Age
JB Hi-Fi's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JB Hi-Fi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
JB Hi-Fi Customer Service Score by Usage
JB Hi-Fi's Customer Service score was rated 3.6 stars by customers who have used JB Hi-Fi's products/services for Over 10 Years.
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JB Hi-Fi as an Employer
4.7/5
JB Hi-Fi has a 4.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
JB Hi-Fi scored a 14 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of JB Hi-Fi would recommend the brand to a friend. ENPS measures how likely JB Hi-Fi employees would recommend working at JB Hi-Fi to a friend.
Net Promoter Score
14
NPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
