-100
NPS
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Pepperfry
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About Pepperfry's Brand
Provider of an online marketplace designed to offer home decor and furniture. The company's online marketplace offers products from more than 10,000 partners, including its own brand, across verticals such as furniture, home decor, kitchen, dining and pet supplies, enabling users to get unlimited choices at an unbeatable price and with free shipping facility. Among its major competitors, Pepperfry is ranked in 4th place for NPS while Livspace is 1st, and Flipkart is 2nd.
Pepperfry Ranking
- #4 / 4 of its competitors
Pepperfry NPS
Pepperfry's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pepperfry's customers would recommend using the product based on a scale of -100 to 100.
Pepperfry Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pepperfry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Consumer vs. Employees
Pepperfry scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pepperfry would recommend the brand to a friend. ENPS measures how likely Pepperfry employees would recommend working at Pepperfry to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
