100
NPS
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Brand Page
Livspace
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About Livspace's Brand
Provider of a home design automation platform. The company provides a home interior design platform that enables users to design, decorate and furnish their living spaces using interior designs they can customize with different colors and material sources. The company then uses its staff of trained professionals to install the design the customer selected online.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Livspace NPS
Livspace's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Livspace's customers would recommend using the product based on a scale of -100 to 100.
Livspace Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Livspace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livspace Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Livspace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Livspace Product Quality
5/5
Livspace has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Livspace's overall Product Quality score rated by its users and customers.
Livspace Product Information
Livspace’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.livspace.com
- Company Size
- 51-200 Employees
Livspace Pricing
Livspace ROI & Value For Money
4/5
Livspace has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Livspace's overall ROI score rated by its users and customers.
Livspace Customer Satisfaction (CSAT)
Livspace Customer Satisfaction (CSAT) Score
100 / 100
Livspace has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Livspace Customer Service
5/5
Livspace has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Livspace's overall Customer Service score rated by its users and customers.
About Livspace's Customer Service
Address
4th Floor, Prestige Obelisk, Bangalore, 560001 India
Website
www.livspace.com
Consumer vs. Employees
Livspace scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Livspace would recommend the brand to a friend. ENPS measures how likely Livspace employees would recommend working at Livspace to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
