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NPS
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Boll & Branch
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About Boll & Branch's Brand
Beautiful bedding with a beautiful story. Made from the finest, ultra-soft organic cotton and the first to be certified #FairTrade Among its major competitors, Boll & Branch is ranked in 2nd place for NPS while Parachute Home is 1st, and Brooklinen is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
2.7/5
Customer Service
Boll & Branch CMO
Boll & Branch Ranking
- #2 / 4 of its competitors
Boll & Branch NPS
Boll & Branch's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Boll & Branch's customers would recommend using the product based on a scale of -100 to 100.
Boll & Branch Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Boll & Branch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
How Other Brands Compare
Boll & Branch is ranked second for NPS among its competitors. Parachute Home and Brooklinen come in first and third, with Jo-Ann Stores coming in at #4.
Boll & Branch |  Parachute Home |  Brooklinen |  Jo-Ann Stores | |
| Global Ranking | #- | #953 | #- | #- |
| NPS | 0 | 57 | 0 | -38 |
| Valuation Updated every 24 hours for public companies | - | $150.00M | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boll & Branch NPS vs. Competitors
Compared to its competitors, Boll & Branch's NPS is rated right above Brooklinen, and is preceded by Parachute Home.
| COMPANY | NPS Score | |
|---|---|---|
| Parachute Home | 57 |
| Boll & Branch | 0 |
| Brooklinen | 0 |
| Jo-Ann Stores | -38 |
Boll & Branch Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Boll & Branch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boll & Branch Customer Loyalty vs. Competitors
Compared to its competitors, Boll & Branch's Customer Loyalty score is rated right above Brooklinen, and is preceded by Parachute Home.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jo-Ann Stores | 75% |
| Parachute Home | 72% |
| Boll & Branch | 55% |
| Brooklinen | N/A |
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Boll & Branch Product Quality
3.2/5
Boll & Branch has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Boll & Branch Product Information
Boll & Branch’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Business Services
Ecommerce and Marketplaces
Energy
Food and Beverages
Hardware and Devices
Real Estate
Boll & Branch Product Quality vs. Competitors
Compared to its competitors, Boll & Branch's Product Quality score is rated right above Jo-Ann Stores, and is preceded by Parachute Home.
| COMPANY | Product Quality Score | |
|---|---|---|
| Parachute Home | 4.3/5 |
| Boll & Branch | 3.2/5 |
| Jo-Ann Stores | 2.7/5 |
| Brooklinen | N/A |
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Boll & Branch Pricing
Boll & Branch ROI & Value For Money
1.5/5
Boll & Branch has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Boll & Branch Pricing vs. Competitors
Compared to its competitors, Boll & Branch's ROI score is rated right above Brooklinen, and is preceded by Jo-Ann Stores.
| COMPANY | Pricing Score | |
|---|---|---|
| Parachute Home | 4.2/5 |
| Jo-Ann Stores | 2.6/5 |
| Boll & Branch | 1.5/5 |
| Brooklinen | N/A |
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Boll & Branch Customer Satisfaction (CSAT)
Boll & Branch Customer Satisfaction (CSAT) Score
50 / 100
Boll & Branch has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boll & Branch Customer Satisfaction vs. Competitors
Compared to its competitors, Boll & Branch's Customer Satisfaction score is rated right above Jo-Ann Stores, and is preceded by Parachute Home.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Parachute Home | 88% |
| Boll & Branch | 50% |
| Jo-Ann Stores | 38% |
| Brooklinen | 0% |
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Boll & Branch Customer Service
2.7/5
Boll & Branch has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Boll & Branch's Customer Service
Address
332 Springfield Avenue, Suite 200, Summit, NJ
Website
https://www.bollandbranch.com
Boll & Branch Customer Service vs. Competitors
Compared to its competitors, Boll & Branch's Customer Service score is rated right above Jo-Ann Stores, and is preceded by Parachute Home.
| COMPANY | Customer Service Score | |
|---|---|---|
| Parachute Home | 4.3/5 |
| Boll & Branch | 2.7/5 |
| Jo-Ann Stores | 2.5/5 |
| Brooklinen | N/A |
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Consumer vs. Employees
Boll & Branch scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Boll & Branch would recommend the brand to a friend. ENPS measures how likely Boll & Branch employees would recommend working at Boll & Branch to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
