27
NPS
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Encompass Health
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About Encompass Health's Brand
As the nation’s leader of inpatient rehabilitation services, you’ll feel the Encompass Health difference as soon as you join. We collaborate and provide high-quality, compassionate and individualized care for our patients, with time to get to know them and help them achieve their goals during their rehabilitation. We are the lucky ones who help them get well and leave our hospitals better than when they came in. Join us in celebrating the wins, big and small, along the recovery journey - it’s heartwarming, gratifying, and, honestly, why we do what we do. Among its major competitors, Encompass Health is ranked in 1st place for NPS while HCA Healthcare is 2nd, and RehabCare Group is 3rd. Overall, Encompass Health has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $8.01B
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Encompass Health Ranking
- #1 / 4 of its competitors
Encompass Health NPS
Encompass Health's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether Encompass Health's customers would recommend using the product based on a scale of -100 to 100.
Encompass Health Overall NPS
| 54% | Promoters |
|---|---|
| 19% | Passives |
| 27% | Detractors |
Encompass Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 31 | Feb 2024 | 31 |
Apr 2024 28 | Apr 2024 | 28 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 30 | Sep 2024 | 30 |
Nov 2024 29 | Nov 2024 | 29 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 27 | Feb 2025 | 27 |
Mar 2025 26 | Mar 2025 | 26 |
Jul 2025 26 | Jul 2025 | 26 |
Nov 2025 26 | Nov 2025 | 26 |
Dec 2025 28 | Dec 2025 | 28 |
How Other Brands Compare
Encompass Health is ranked first for NPS among its competitors. HCA Healthcare and Getinge come in second and third, with Select Medical coming in at #4. Among those competitors, it is the most valued company.
Encompass Health |  HCA Healthcare |  Getinge |  Select Medical | |
| Global Ranking | #- | #910 | #- | #- |
| NPS | 27 | 5 | 0 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $8.01B | - | $6.86B | $4.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Encompass Health NPS by Gender
Encompass Health's NPS was rated 25 by both Female and Male customers on Comparably.
Male
25
Encompass Health's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
25
Encompass Health's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Encompass Health NPS by Ethnicity
Encompass Health's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 7 | Caucasian | 7 |
Hispanic or Latino 75 | Hispanic or Latino | 75 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Encompass Health NPS by Age
Encompass Health's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Encompass Health NPS by Usage
Encompass Health's NPS was rated the highest by customers who have used Encompass Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Encompass Health NPS vs. Competitors
Compared to its competitors, Encompass Health's NPS is rated right above HCA Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| Encompass Health | 27 |
| HCA Healthcare | 5 |
 | RehabCare Group | 0 |
| Getinge | 0 |
 | Baylor Scott & White Health | -15 |
 | LifePoint Health | -23 |
| Select Medical | -27 |
Encompass Health Customer Reviews
Out of the 4 Encompass Health customer reviews 4 were positive and 0 were constructive. Encompass Health customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Encompass Health Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Encompass Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Encompass Health Customer Loyalty Score by Gender
Encompass Health's Customer Loyalty score was rated 83 by both Female and Male customers on Comparably.
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Male
83%
Yes
Female
83%
Yes
Encompass Health Customer Loyalty Score by Ethnicity
Encompass Health's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Encompass Health.
86
out of 100
Caucasian
78
out of 100
Hispanic or Latino
55
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Encompass Health Customer Loyalty Score by Age
Encompass Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 89% | 41-45 | 89% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 82% | 56-60 | 82% |
61-65 70% | 61-65 | 70% |
Encompass Health Customer Loyalty Score by Usage
Encompass Health's Customer Loyalty score was rated the highest by customers who have used Encompass Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Encompass Health Customer Loyalty Score by Industry
Encompass Health's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Encompass Health Customer Loyalty vs. Competitors
Compared to its competitors, Encompass Health's Customer Loyalty score is rated right above Baylor Scott & White Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Encompass Health | 76% |
| Baylor Scott & White Health | 69% |
| LifePoint Health | 69% |
| HCA Healthcare | 68% |
| Select Medical | 66% |
| Getinge | 55% |
| RehabCare Group | 10% |
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Encompass Health Product Quality
3.8/5
Encompass Health has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Encompass Health Product Information
Encompass Health’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Encompass Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Encompass Health the lowest at 3.7.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Encompass Health Product Quality
Encompass Health's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
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Ranked Encompass Health Product Quality the Highest
Ranked Encompass Health Product Quality the Lowest
Encompass Health Product Quality Score by Gender
Female customers rated Encompass Health's Product Quality score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
Encompass Health Product Quality Score by Ethnicity
Encompass Health's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Encompass Health Product Quality Score by Age
Encompass Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3 | 56-60 | 3 |
61-65 3.5 | 61-65 | 3.5 |
Encompass Health Product Quality Score by Usage
Encompass Health's Product Quality score was rated the highest by customers who have used Encompass Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Encompass Health Product Quality Score by Industry
Encompass Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Encompass Health Product Quality vs. Competitors
Compared to its competitors, Encompass Health's Product Quality score is rated right above HCA Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Encompass Health | 3.8/5 |
| HCA Healthcare | 3.5/5 |
| LifePoint Health | 3.3/5 |
| RehabCare Group | 3.2/5 |
| Select Medical | 3.1/5 |
| Getinge | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
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Encompass Health Pricing
Encompass Health ROI & Value For Money
3.6/5
Encompass Health has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Encompass Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Encompass Health.
Quick Insights into Encompass Health ROI
Encompass Health's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked Encompass Health ROI the Highest
Ranked Encompass Health ROI the Lowest
Encompass Health ROI Score by Gender
Male customers rated Encompass Health's ROI score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Encompass Health ROI Score by Ethnicity
Encompass Health's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Encompass Health ROI Score by Age
Encompass Health's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 4.3 | 51-55 | 4.3 |
56-60 2.8 | 56-60 | 2.8 |
61-65 3.3 | 61-65 | 3.3 |
Encompass Health ROI Score by Usage
Encompass Health's ROI score was rated the highest by customers who have used Encompass Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Encompass Health ROI Score by Industry
Encompass Health's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Encompass Health Pricing vs. Competitors
Compared to its competitors, Encompass Health's ROI score is rated right above HCA Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| Encompass Health | 3.6/5 |
| HCA Healthcare | 3.3/5 |
| Select Medical | 3/5 |
| LifePoint Health | 2.9/5 |
| Getinge | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
| RehabCare Group | 2.2/5 |
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Encompass Health Customer Satisfaction (CSAT)
Encompass Health Customer Satisfaction (CSAT) Score
61 / 100
Encompass Health has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
40%
Satisfied
21%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Encompass Health Customer Satisfaction
Encompass Health's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked Encompass Health Customer Satisfaction the Highest
Ranked Encompass Health Customer Satisfaction the Lowest
Encompass Health Customer Satisfaction Score by Gender
Female customers rated Encompass Health's Customer Satisfaction score 15 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
82 / 100
FemaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
Encompass Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Encompass Health's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
CSAT according to African American/Black
Encompass Health's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Encompass Health's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Encompass Health Customer Satisfaction Score by Age
Encompass Health's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 67% |
Encompass Health Customer Satisfaction Score by Usage
Encompass Health's Customer Satisfaction score was rated the highest by customers who have used Encompass Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Encompass Health Customer Satisfaction Score by Industry
Encompass Health's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Encompass Health Customer Satisfaction vs. Competitors
Compared to its competitors, Encompass Health's Customer Satisfaction score is rated right above HCA Healthcare, and is preceded by RehabCare Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RehabCare Group | 100% |
| Encompass Health | 61% |
| HCA Healthcare | 60% |
| Select Medical | 51% |
| Getinge | 50% |
| LifePoint Health | 39% |
| Baylor Scott & White Health | 16% |
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Encompass Health Customer Service
3.6/5
Encompass Health has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Encompass Health's Customer Service
Address
9001 Liberty Pkwy, Birmingham, AL 35242
Website
http://www.encompasshealth.com
Phone Number
1-800-765-4772
Encompass Health's Social Links
Quick Insights into Encompass Health Customer Service
Encompass Health's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 56-60.
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Ranked Encompass Health Customer Service the Highest
Ranked Encompass Health Customer Service the Lowest
Encompass Health Customer Service Score by Gender
Encompass Health's Customer Service score was rated 3.5 by both Female and Male customers on Comparably.
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Male
3.5/5
Female
3.5/5
Encompass Health Customer Service Score by Ethnicity
Encompass Health's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Encompass Health Customer Service Score by Age
Encompass Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4.1 | 51-55 | 4.1 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.3 | 61-65 | 3.3 |
Encompass Health Customer Service Score by Usage
Encompass Health's Customer Service score was rated the highest by customers who have used Encompass Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Encompass Health Customer Service Score by Industry
Encompass Health's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Encompass Health Customer Service vs. Competitors
Compared to its competitors, Encompass Health's Customer Service score is rated right above HCA Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Encompass Health | 3.6/5 |
| HCA Healthcare | 3.4/5 |
| Select Medical | 3.1/5 |
| LifePoint Health | 3/5 |
| Getinge | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
| RehabCare Group | 1.5/5 |
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Encompass Health as an Employer
3.8/5
Encompass Health has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Encompass Health scored a 27 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Encompass Health would recommend the brand to a friend. ENPS measures how likely Encompass Health employees would recommend working at Encompass Health to a friend.
Net Promoter Score
27
NPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
