-15
NPS
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Baylor Scott & White Health
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About Baylor Scott & White Health's Brand
Baylor Scott & White Health is the largest not-for-profit health care system in the state of Texas. Among its major competitors, Baylor Scott & White Health is ranked in 6th place for NPS while UT Southwestern Medical Center is 1st, and Texas Health Resources is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Baylor Scott & White Health Ranking
- #4 / 4 of its competitors
Baylor Scott & White Health NPS
Baylor Scott & White Health's Net Promoter Score (NPS) is a -15 with 38% Promoters, 9% Passives, and 53% Detractors. Net Promoter Score tracks whether Baylor Scott & White Health's customers would recommend using the product based on a scale of -100 to 100.
Baylor Scott & White Health Overall NPS
| 38% | Promoters |
|---|---|
| 9% | Passives |
| 53% | Detractors |
Baylor Scott & White Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 12 | Sep 2023 | 12 |
Oct 2023 10 | Oct 2023 | 10 |
Nov 2023 3 | Nov 2023 | 3 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 -3 | Jan 2024 | -3 |
Feb 2024 -5 | Feb 2024 | -5 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 -8 | Apr 2024 | -8 |
Aug 2024 -10 | Aug 2024 | -10 |
Sep 2024 -8 | Sep 2024 | -8 |
Nov 2024 -11 | Nov 2024 | -11 |
Jan 2025 -15 | Jan 2025 | -15 |
How Other Brands Compare
Baylor Scott & White Health is ranked #4 for NPS among its competitors. Texas Health Resources and HCA Healthcare come in first and second, with Methodist Health System coming in at third.
Baylor Scott & White Health |  Texas Health Resources |  HCA Healthcare |  Methodist Health System | |
| Global Ranking | #- | #822 | #910 | #- |
| NPS | -15 | 40 | 5 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.75B | - | $60.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baylor Scott & White Health NPS by Gender
Female customers rated Baylor Scott & White Health's NPS 51 points higher than Male customers.
Male
-78
Baylor Scott & White Health's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-27
Baylor Scott & White Health's NPS was rated -27 by Female customers on Comparably.
33%
Promoters
7%
Passives
60%
Detractors
Baylor Scott & White Health NPS by Ethnicity
Baylor Scott & White Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Other -75 | Other | -75 |
Baylor Scott & White Health NPS by Age
Baylor Scott & White Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Baylor Scott & White Health NPS by Usage
Baylor Scott & White Health's NPS was rated the highest by customers who have used Baylor Scott & White Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -72 | Over 10 Years | -72 |
Baylor Scott & White Health NPS vs. Competitors
Compared to its competitors, Baylor Scott & White Health's NPS is rated right below Methodist Health System.
Baylor Scott & White Health Customer Reviews
Out of the 5 Baylor Scott & White Health customer reviews 0 were positive and 5 were constructive. Baylor Scott & White Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Baylor Scott & White Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Baylor Scott & White Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Baylor Scott & White Health Customer Loyalty Score by Gender
Female customers rated Baylor Scott & White Health's Customer Loyalty score 38% higher than Male customers.
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Male
50%
Yes
Female
88%
Yes
Baylor Scott & White Health Customer Loyalty Score by Ethnicity
Baylor Scott & White Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Baylor Scott & White Health.
82
out of 100
Caucasian
33
out of 100
Other
Baylor Scott & White Health Customer Loyalty Score by Age
Baylor Scott & White Health's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 40% | 36-40 | 40% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
61-65 85% | 61-65 | 85% |
66+ 55% | 66+ | 55% |
Baylor Scott & White Health Customer Loyalty Score by Usage
Baylor Scott & White Health's Customer Loyalty score was rated the highest by customers who have used Baylor Scott & White Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Baylor Scott & White Health Customer Loyalty Score by Industry
Baylor Scott & White Health's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
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Baylor Scott & White Health Customer Loyalty vs. Competitors
Compared to its competitors, Baylor Scott & White Health's Customer Loyalty score is rated right above HCA Healthcare, and is preceded by Texas Health Resources.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | UT Southwestern Medical Center | 83% |
| Texas Health Resources | 74% |
| Baylor Scott & White Health | 69% |
| HCA Healthcare | 68% |
 | Mount Sinai Health System | 67% |
| Methodist Health System | 66% |
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Baylor Scott & White Health Product Quality
2.7/5
Baylor Scott & White Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Baylor Scott & White Health Product Information
Baylor Scott & White Health’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Baylor Scott & White Health's product the highest.
- Website
- http://bswhealth.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Baylor Scott & White Health Product Quality
Baylor Scott & White Health's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Baylor Scott & White Health Product Quality the Highest
Ranked Baylor Scott & White Health Product Quality the Lowest
Baylor Scott & White Health Product Quality Score by Gender
Female customers rated Baylor Scott & White Health's Product Quality score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
Baylor Scott & White Health Product Quality Score by Ethnicity
Baylor Scott & White Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Baylor Scott & White Health Product Quality Score by Age
Baylor Scott & White Health's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Baylor Scott & White Health Product Quality Score by Usage
Baylor Scott & White Health's Product Quality score was rated the highest by customers who have used Baylor Scott & White Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Baylor Scott & White Health Product Quality Score by Industry
Baylor Scott & White Health's Product Quality score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Baylor Scott & White Health Product Quality vs. Competitors
Compared to its competitors, Baylor Scott & White Health's Product Quality score is rated right below Mount Sinai Health System.
| COMPANY | Product Quality Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Texas Health Resources | 3.7/5 |
| HCA Healthcare | 3.5/5 |
| Methodist Health System | 3.3/5 |
| Mount Sinai Health System | 3.3/5 |
| Baylor Scott & White Health | 2.7/5 |
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Baylor Scott & White Health Pricing
Baylor Scott & White Health ROI & Value For Money
2.7/5
Baylor Scott & White Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Baylor Scott & White Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Baylor Scott & White Health ROI
Baylor Scott & White Health's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Baylor Scott & White Health ROI the Highest
Ranked Baylor Scott & White Health ROI the Lowest
Baylor Scott & White Health ROI Score by Gender
Female customers rated Baylor Scott & White Health's ROI score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
Baylor Scott & White Health ROI Score by Ethnicity
Baylor Scott & White Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Baylor Scott & White Health ROI Score by Age
Baylor Scott & White Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 1.5 | 36-40 | 1.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Baylor Scott & White Health ROI Score by Usage
Baylor Scott & White Health's ROI score was rated the highest by customers who have used Baylor Scott & White Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Baylor Scott & White Health ROI Score by Industry
Baylor Scott & White Health's ROI score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Baylor Scott & White Health Pricing vs. Competitors
Compared to its competitors, Baylor Scott & White Health's ROI score is rated right below Methodist Health System.
| COMPANY | Pricing Score | |
|---|---|---|
| UT Southwestern Medical Center | 3.9/5 |
| Texas Health Resources | 3.7/5 |
| Mount Sinai Health System | 3.5/5 |
| HCA Healthcare | 3.3/5 |
| Methodist Health System | 3/5 |
| Baylor Scott & White Health | 2.7/5 |
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Baylor Scott & White Health Customer Satisfaction (CSAT)
Baylor Scott & White Health Customer Satisfaction (CSAT) Score
16 / 100
Baylor Scott & White Health has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
4%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
16%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baylor Scott & White Health Customer Satisfaction
Baylor Scott & White Health's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked Baylor Scott & White Health Customer Satisfaction the Highest
Ranked Baylor Scott & White Health Customer Satisfaction the Lowest
Baylor Scott & White Health Customer Satisfaction Score by Gender
Female customers rated Baylor Scott & White Health's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 88% |
27 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
Baylor Scott & White Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Baylor Scott & White Health's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
72%
CSAT according to Other
Baylor Scott & White Health's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Baylor Scott & White Health Customer Satisfaction Score by Age
Baylor Scott & White Health's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Baylor Scott & White Health Customer Satisfaction Score by Usage
Baylor Scott & White Health's Customer Satisfaction score was rated the highest by customers who have used Baylor Scott & White Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Baylor Scott & White Health Customer Satisfaction Score by Industry
Baylor Scott & White Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
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}Baylor Scott & White Health Customer Satisfaction vs. Competitors
Compared to its competitors, Baylor Scott & White Health's Customer Satisfaction score is rated right below Mount Sinai Health System.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UT Southwestern Medical Center | 71% |
| Texas Health Resources | 70% |
| Methodist Health System | 63% |
| HCA Healthcare | 60% |
| Mount Sinai Health System | 53% |
| Baylor Scott & White Health | 16% |
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Baylor Scott & White Health Customer Service
2.7/5
Baylor Scott & White Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Baylor Scott & White Health's Customer Service
Address
Dallas, TX 75246
Website
http://bswhealth.com
Phone Number
844-279-3627
Baylor Scott & White Health's Social Links
Quick Insights into Baylor Scott & White Health Customer Service
Baylor Scott & White Health's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Baylor Scott & White Health Customer Service the Highest
Ranked Baylor Scott & White Health Customer Service the Lowest
Baylor Scott & White Health Customer Service Score by Gender
Female customers rated Baylor Scott & White Health's Customer Service score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
Baylor Scott & White Health Customer Service Score by Ethnicity
Baylor Scott & White Health's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Baylor Scott & White Health Customer Service Score by Age
Baylor Scott & White Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
36-40 2 | 36-40 | 2 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Baylor Scott & White Health Customer Service Score by Usage
Baylor Scott & White Health's Customer Service score was rated the highest by customers who have used Baylor Scott & White Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Baylor Scott & White Health Customer Service Score by Industry
Baylor Scott & White Health's Customer Service score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Baylor Scott & White Health Customer Service vs. Competitors
Compared to its competitors, Baylor Scott & White Health's Customer Service score is rated right below Methodist Health System.
| COMPANY | Customer Service Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Mount Sinai Health System | 3.8/5 |
| Texas Health Resources | 3.7/5 |
| HCA Healthcare | 3.4/5 |
| Methodist Health System | 3.1/5 |
| Baylor Scott & White Health | 2.7/5 |
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Baylor Scott & White Health as an Employer
4.9/5
Baylor Scott & White Health has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of Baylor Scott & White Health
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Baylor Scott & White Health scored a -15 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Baylor Scott & White Health would recommend the brand to a friend. ENPS measures how likely Baylor Scott & White Health employees would recommend working at Baylor Scott & White Health to a friend.
Net Promoter Score
-15
NPS Score
| 38% | Promoters |
|---|---|
| 9% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
