26
NPS
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Mount Sinai Health System
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About Mount Sinai Health System's Brand
The Mount Sinai Health System is an integrated health care system providing exceptional medical care to our local and global communities.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Mount Sinai Health System CMO
David Feinberg
David Feinberg serves as the Senior Vice President, Chief Marketing and Communcations Officer of Mount Sinai Health System. David started at Mount Sinai Health System in October of 2018. David currently resides in the Greater New York City Area.
Mount Sinai Health System NPS
Mount Sinai Health System's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Mount Sinai Health System's customers would recommend using the product based on a scale of -100 to 100.
Mount Sinai Health System Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Mount Sinai Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 30 | Nov 2023 | 30 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 29 | Mar 2024 | 29 |
Apr 2024 30 | Apr 2024 | 30 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 35 | Sep 2024 | 35 |
Jun 2025 31 | Jun 2025 | 31 |
Oct 2025 33 | Oct 2025 | 33 |
Nov 2025 28 | Nov 2025 | 28 |
Jun 2026 26 | Jun 2026 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mount Sinai Health System NPS by Gender
Male customers rated Mount Sinai Health System's NPS 10 points higher than Female customers.
Male
0
Mount Sinai Health System's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-10
Mount Sinai Health System's NPS was rated -10 by Female customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Mount Sinai Health System NPS by Ethnicity
Mount Sinai Health System's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
African American/Black -34 | African American/Black | -34 |
Mount Sinai Health System NPS by Age
Mount Sinai Health System's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Mount Sinai Health System NPS by Usage
Mount Sinai Health System's NPS was rated the highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -34 | Over 10 Years | -34 |
Mount Sinai Health System Customer Reviews
Out of the 2 Mount Sinai Health System customer reviews 1 was positive and 1 was constructive. Mount Sinai Health System customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mount Sinai Health System Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Mount Sinai Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mount Sinai Health System Customer Loyalty Score by Gender
Male customers rated Mount Sinai Health System's Customer Loyalty score 36% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mount Sinai Health System.
Male
82%
Yes
Female
46%
Yes
Mount Sinai Health System Customer Loyalty Score by Ethnicity
Mount Sinai Health System's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mount Sinai Health System.
55
out of 100
Caucasian
40
out of 100
African American/Black
Mount Sinai Health System Customer Loyalty Score by Age
Mount Sinai Health System's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mount Sinai Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
66+ 70% | 66+ | 70% |
Mount Sinai Health System Customer Loyalty Score by Usage
Mount Sinai Health System's Customer Loyalty score was rated the highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mount Sinai Health System Customer Loyalty Score by Industry
Mount Sinai Health System's Customer Loyalty score was rated 10% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mount Sinai Health System Product Quality
3.2/5
Mount Sinai Health System has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Mount Sinai Health System Product Information
Mount Sinai Health System’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mount Sinai Health System's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Mount Sinai Health System Product Quality
Mount Sinai Health System's Product Quality score was rated highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and rated lowest by customers who have used Mount Sinai Health System's products/services for 5 to 10 Years.
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Ranked Mount Sinai Health System Product Quality the Highest
Ranked Mount Sinai Health System Product Quality the Lowest
Mount Sinai Health System Product Quality Score by Gender
Female customers rated Mount Sinai Health System's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mount Sinai Health System.
Male
2.7/5
Female
2.8/5
Mount Sinai Health System Product Quality Score by Ethnicity
Mount Sinai Health System's Product Quality score was rated 2.3 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mount Sinai Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.3 | African American/Black | 2.3 |
Mount Sinai Health System Product Quality Score by Age
Mount Sinai Health System's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mount Sinai Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
Mount Sinai Health System Product Quality Score by Usage
Mount Sinai Health System's Product Quality score was rated the highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mount Sinai Health System Product Quality Score by Industry
Mount Sinai Health System's Product Quality score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Mount Sinai Health System Pricing
Mount Sinai Health System ROI & Value For Money
3.4/5
Mount Sinai Health System has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mount Sinai Health System's overall ROI score rated by its users and customers.
Mount Sinai Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Mount Sinai Health System ROI
Mount Sinai Health System's ROI score was rated highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and rated lowest by customers who have used Mount Sinai Health System's products/services for 5 to 10 Years.
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Ranked Mount Sinai Health System ROI the Highest
Ranked Mount Sinai Health System ROI the Lowest
Mount Sinai Health System ROI Score by Gender
Male customers rated Mount Sinai Health System's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mount Sinai Health System.
Male
3.2/5
Female
3/5
Mount Sinai Health System ROI Score by Ethnicity
Mount Sinai Health System's ROI score was rated 2.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mount Sinai Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Mount Sinai Health System ROI Score by Age
Mount Sinai Health System's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mount Sinai Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
Mount Sinai Health System ROI Score by Usage
Mount Sinai Health System's ROI score was rated the highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mount Sinai Health System ROI Score by Industry
Mount Sinai Health System's ROI score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Mount Sinai Health System Customer Satisfaction (CSAT)
Mount Sinai Health System Customer Satisfaction (CSAT) Score
51 / 100
Mount Sinai Health System has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
15%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
9%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mount Sinai Health System Customer Satisfaction
Mount Sinai Health System's Customer Satisfaction score was rated highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and rated lowest by customers who have used Mount Sinai Health System's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Mount Sinai Health System's Customer Satisfaction.
Ranked Mount Sinai Health System Customer Satisfaction the Highest
Ranked Mount Sinai Health System Customer Satisfaction the Lowest
Mount Sinai Health System Customer Satisfaction Score by Gender
Female customers rated Mount Sinai Health System's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mount Sinai Health System.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
55 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 12% |
Mount Sinai Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mount Sinai Health System's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to African American/Black
Mount Sinai Health System's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mount Sinai Health System.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Mount Sinai Health System Customer Satisfaction Score by Age
Mount Sinai Health System's Customer Satisfaction score was rated 66 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mount Sinai Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 66% |
Mount Sinai Health System Customer Satisfaction Score by Usage
Mount Sinai Health System's Customer Satisfaction score was rated the highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mount Sinai Health System Customer Satisfaction Score by Industry
Mount Sinai Health System's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Mount Sinai Health System Customer Service
3.7/5
Mount Sinai Health System has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mount Sinai Health System's overall Customer Service score rated by its users and customers.
About Mount Sinai Health System's Customer Service
Address
New York City, NY
Website
http://www.mountsinaihealth.org/
Phone Number
212-523-2162
Quick Insights into Mount Sinai Health System Customer Service
Mount Sinai Health System's Customer Service score was rated highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and rated lowest by customers who have used Mount Sinai Health System's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Mount Sinai Health System's Customer Service score.
Ranked Mount Sinai Health System Customer Service the Highest
Ranked Mount Sinai Health System Customer Service the Lowest
Mount Sinai Health System Customer Service Score by Gender
Mount Sinai Health System's Customer Service score was rated 3.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mount Sinai Health System.
Male
3.2/5
Female
3.2/5
Mount Sinai Health System Customer Service Score by Ethnicity
Mount Sinai Health System's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mount Sinai Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Mount Sinai Health System Customer Service Score by Age
Mount Sinai Health System's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mount Sinai Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
66+ 3.5 | 66+ | 3.5 |
Mount Sinai Health System Customer Service Score by Usage
Mount Sinai Health System's Customer Service score was rated the highest by customers who have used Mount Sinai Health System's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mount Sinai Health System Customer Service Score by Industry
Mount Sinai Health System's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Mount Sinai Health System as an Employer
2.4/5
Mount Sinai Health System has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Mount Sinai Health System
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mount Sinai Health System scored a 26 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Mount Sinai Health System would recommend the brand to a friend. ENPS measures how likely Mount Sinai Health System employees would recommend working at Mount Sinai Health System to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
