52
NPS
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UT Southwestern Medical Center
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About UT Southwestern Medical Center's Brand
A prominent medical education and biomedical research institution in the United States. Among its major competitors, UT Southwestern Medical Center is ranked in 1st place for NPS while Children's Medical Center Dallas is 2nd, and Texas Health Resources is 3rd. Overall, UT Southwestern Medical Center has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
UT Southwestern Medical Center Ranking
- #1 / 4 of its competitors
UT Southwestern Medical Center NPS
UT Southwestern Medical Center's Net Promoter Score (NPS) is a 52 with 74% Promoters, 4% Passives, and 22% Detractors. Net Promoter Score tracks whether UT Southwestern Medical Center's customers would recommend using the product based on a scale of -100 to 100.
UT Southwestern Medical Center Overall NPS
| 74% | Promoters |
|---|---|
| 4% | Passives |
| 22% | Detractors |
UT Southwestern Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 55 | Jul 2022 | 55 |
Aug 2022 63 | Aug 2022 | 63 |
Feb 2023 59 | Feb 2023 | 59 |
Mar 2023 60 | Mar 2023 | 60 |
Jun 2023 67 | Jun 2023 | 67 |
Jan 2024 58 | Jan 2024 | 58 |
Jun 2024 50 | Jun 2024 | 50 |
Aug 2024 45 | Aug 2024 | 45 |
Dec 2024 47 | Dec 2024 | 47 |
Jul 2025 49 | Jul 2025 | 49 |
Jan 2026 51 | Jan 2026 | 51 |
How Other Brands Compare
UT Southwestern Medical Center is ranked first for NPS among its competitors. Texas Health Resources and HCA Healthcare come in second and third, with Methodist Health System coming in at #4.
UT Southwestern Medical Center |  Texas Health Resources |  HCA Healthcare |  Methodist Health System | |
| Global Ranking | #- | #822 | #910 | #- |
| NPS | 52 | 40 | 5 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.75B | - | $60.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UT Southwestern Medical Center NPS by Gender
Female customers rated UT Southwestern Medical Center's NPS 40 points higher than Male customers.
Male
20
UT Southwestern Medical Center's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
60
UT Southwestern Medical Center's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
UT Southwestern Medical Center NPS by Ethnicity
UT Southwestern Medical Center's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
UT Southwestern Medical Center NPS by Age
UT Southwestern Medical Center's NPS was rated 34 points by customers ages 66+ on Comparably.
UT Southwestern Medical Center NPS by Usage
UT Southwestern Medical Center's NPS was rated 34 points by customers who have used UT Southwestern Medical Center's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Over 10 Years 34 | Over 10 Years | 34 |
UT Southwestern Medical Center NPS vs. Competitors
Compared to its competitors, UT Southwestern Medical Center's NPS is rated right above Children's Medical Center Dallas.
UT Southwestern Medical Center Customer Reviews
Out of the 2 UT Southwestern Medical Center customer reviews 1 was positive and 1 was constructive. UT Southwestern Medical Center customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UT Southwestern Medical Center Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of UT Southwestern Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UT Southwestern Medical Center Customer Loyalty Score by Gender
Female customers rated UT Southwestern Medical Center's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
UT Southwestern Medical Center Customer Loyalty Score by Ethnicity
UT Southwestern Medical Center's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UT Southwestern Medical Center.
82
out of 100
Caucasian
UT Southwestern Medical Center Customer Loyalty Score by Age
UT Southwestern Medical Center's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
UT Southwestern Medical Center Customer Loyalty Score by Usage
UT Southwestern Medical Center's Customer Loyalty score was rated the highest by customers who have used UT Southwestern Medical Center's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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UT Southwestern Medical Center Customer Loyalty vs. Competitors
Compared to its competitors, UT Southwestern Medical Center's Customer Loyalty score is rated right above Children's Medical Center Dallas, and is preceded by Parkland Health & Hospital System.
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UT Southwestern Medical Center Product Quality
4.1/5
UT Southwestern Medical Center has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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UT Southwestern Medical Center Product Information
UT Southwestern Medical Center’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into UT Southwestern Medical Center Product Quality
UT Southwestern Medical Center's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked UT Southwestern Medical Center Product Quality the Highest
Ranked UT Southwestern Medical Center Product Quality the Lowest
UT Southwestern Medical Center Product Quality Score by Gender
Female customers rated UT Southwestern Medical Center's Product Quality score 0.7 stars higher than Male customers.
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Male
3.8/5
Female
4.5/5
UT Southwestern Medical Center Product Quality Score by Ethnicity
UT Southwestern Medical Center's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
UT Southwestern Medical Center Product Quality Score by Age
UT Southwestern Medical Center's Product Quality score was rated 4.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.1 | 66+ | 4.1 |
UT Southwestern Medical Center Product Quality Score by Usage
UT Southwestern Medical Center's Product Quality score was rated the highest by customers who have used UT Southwestern Medical Center's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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UT Southwestern Medical Center Product Quality vs. Competitors
Compared to its competitors, UT Southwestern Medical Center's Product Quality score is rated right above Texas Health Resources.
| COMPANY | Product Quality Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Texas Health Resources | 3.7/5 |
| Children's Medical Center Dallas | 3.7/5 |
| HCA Healthcare | 3.5/5 |
| Methodist Health System | 3.3/5 |
| Cook Children's Health Care System | 3.1/5 |
| Baylor Scott & White Health | 2.7/5 |
| Parkland Health & Hospital System | 2.6/5 |
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UT Southwestern Medical Center Pricing
UT Southwestern Medical Center ROI & Value For Money
3.9/5
UT Southwestern Medical Center has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into UT Southwestern Medical Center ROI
UT Southwestern Medical Center's ROI score was rated highest by customers who have used UT Southwestern Medical Center's products/services for Less than 1 Year, and rated lowest by customers who have used UT Southwestern Medical Center's products/services for Over 10 Years.
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Ranked UT Southwestern Medical Center ROI the Highest
Ranked UT Southwestern Medical Center ROI the Lowest
UT Southwestern Medical Center ROI Score by Gender
Male customers rated UT Southwestern Medical Center's ROI score 0.7 stars higher than Female customers.
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Male
4.3/5
Female
3.6/5
UT Southwestern Medical Center ROI Score by Ethnicity
UT Southwestern Medical Center's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
UT Southwestern Medical Center ROI Score by Age
UT Southwestern Medical Center's ROI score was rated 3.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
UT Southwestern Medical Center ROI Score by Usage
UT Southwestern Medical Center's ROI score was rated the highest by customers who have used UT Southwestern Medical Center's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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UT Southwestern Medical Center Pricing vs. Competitors
Compared to its competitors, UT Southwestern Medical Center's ROI score is rated right above Children's Medical Center Dallas.
| COMPANY | Pricing Score | |
|---|---|---|
| UT Southwestern Medical Center | 3.9/5 |
| Children's Medical Center Dallas | 3.8/5 |
| Texas Health Resources | 3.7/5 |
| HCA Healthcare | 3.3/5 |
| Parkland Health & Hospital System | 3.3/5 |
| Methodist Health System | 3/5 |
| Cook Children's Health Care System | 2.9/5 |
| Baylor Scott & White Health | 2.7/5 |
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UT Southwestern Medical Center Customer Satisfaction (CSAT)
UT Southwestern Medical Center Customer Satisfaction (CSAT) Score
71 / 100
UT Southwestern Medical Center has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UT Southwestern Medical Center Customer Satisfaction
UT Southwestern Medical Center's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked UT Southwestern Medical Center Customer Satisfaction the Highest
UT Southwestern Medical Center Customer Satisfaction Score by Gender
UT Southwestern Medical Center's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
UT Southwestern Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UT Southwestern Medical Center's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
UT Southwestern Medical Center Customer Satisfaction Score by Age
UT Southwestern Medical Center's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
UT Southwestern Medical Center Customer Satisfaction vs. Competitors
Compared to its competitors, UT Southwestern Medical Center's Customer Satisfaction score is rated right above Texas Health Resources.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UT Southwestern Medical Center | 71% |
| Texas Health Resources | 70% |
| Children's Medical Center Dallas | 67% |
| Cook Children's Health Care System | 66% |
| Methodist Health System | 64% |
| HCA Healthcare | 61% |
| Parkland Health & Hospital System | 57% |
| Baylor Scott & White Health | 16% |
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UT Southwestern Medical Center Customer Service
4.1/5
UT Southwestern Medical Center has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About UT Southwestern Medical Center's Customer Service
Address
5323 Harry Hines Blvd., Dallas, TX 75390
Website
https://www.utsouthwestern.edu/
Phone Number
2146483111
UT Southwestern Medical Center's Social Links
Quick Insights into UT Southwestern Medical Center Customer Service
UT Southwestern Medical Center's Customer Service score was rated highest by customers who have used UT Southwestern Medical Center's products/services for Less than 1 Year, and rated lowest by customers who have used UT Southwestern Medical Center's products/services for Over 10 Years.
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Ranked UT Southwestern Medical Center Customer Service the Highest
Ranked UT Southwestern Medical Center Customer Service the Lowest
UT Southwestern Medical Center Customer Service Score by Gender
Female customers rated UT Southwestern Medical Center's Customer Service score 0.1 stars higher than Male customers.
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Male
4.3/5
Female
4.4/5
UT Southwestern Medical Center Customer Service Score by Ethnicity
UT Southwestern Medical Center's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
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40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
UT Southwestern Medical Center Customer Service Score by Age
UT Southwestern Medical Center's Customer Service score was rated 4 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4 | 66+ | 4 |
UT Southwestern Medical Center Customer Service Score by Usage
UT Southwestern Medical Center's Customer Service score was rated the highest by customers who have used UT Southwestern Medical Center's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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UT Southwestern Medical Center Customer Service vs. Competitors
Compared to its competitors, UT Southwestern Medical Center's Customer Service score is rated right above Children's Medical Center Dallas.
| COMPANY | Customer Service Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Children's Medical Center Dallas | 3.7/5 |
| Texas Health Resources | 3.7/5 |
| HCA Healthcare | 3.4/5 |
| Parkland Health & Hospital System | 3.4/5 |
| Cook Children's Health Care System | 3.2/5 |
| Methodist Health System | 3.1/5 |
| Baylor Scott & White Health | 2.7/5 |
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UT Southwestern Medical Center as an Employer
Consumer vs. Employees
UT Southwestern Medical Center scored a 52 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of UT Southwestern Medical Center would recommend the brand to a friend. ENPS measures how likely UT Southwestern Medical Center employees would recommend working at UT Southwestern Medical Center to a friend.
Net Promoter Score
52
NPS Score
| 74% | Promoters |
|---|---|
| 4% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 40% | Promoters |
|---|---|
| 29% | Passive |
| 31% | Detractors |
