44
NPS
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Children's Medical Center Dallas
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About Children's Medical Center Dallas' Brand
Children's Medical Center is a private, not-for-profit pediatric hospital in the U.S.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Children's Medical Center Dallas NPS
Children's Medical Center Dallas's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether Children's Medical Center Dallas's customers would recommend using the product based on a scale of -100 to 100.
Children's Medical Center Dallas Overall NPS
| 61% | Promoters |
|---|---|
| 22% | Passives |
| 17% | Detractors |
Children's Medical Center Dallas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 20 | Aug 2022 | 20 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 15 | Mar 2023 | 15 |
Jun 2023 33 | Jun 2023 | 33 |
Sep 2023 40 | Sep 2023 | 40 |
Feb 2024 36 | Feb 2024 | 36 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 38 | May 2024 | 38 |
Jan 2025 43 | Jan 2025 | 43 |
Apr 2025 38 | Apr 2025 | 38 |
May 2025 45 | May 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Children's Medical Center Dallas NPS by Gender
Children's Medical Center Dallas's NPS was rated -34 by Female customers on Comparably.
Female
-34
Children's Medical Center Dallas's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Children's Medical Center Dallas's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Children's Medical Center Dallas Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Children's Medical Center Dallas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Children's Medical Center Dallas Customer Loyalty Score by Gender
Children's Medical Center Dallas's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Children's Medical Center Dallas Product Quality
3.7/5
Children's Medical Center Dallas has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Children's Medical Center Dallas Product Information
Children's Medical Center Dallas’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://childrens.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Children's Medical Center Dallas Product Quality
Children's Medical Center Dallas's Product Quality score was rated highest by Female customers.
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Ranked Children's Medical Center Dallas Product Quality the Highest
Children's Medical Center Dallas Product Quality Score by Gender
Children's Medical Center Dallas's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Children's Medical Center Dallas Pricing
Children's Medical Center Dallas ROI & Value For Money
3.8/5
Children's Medical Center Dallas has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Children's Medical Center Dallas ROI
Children's Medical Center Dallas's ROI score was rated highest by Female customers.
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Ranked Children's Medical Center Dallas ROI the Highest
Children's Medical Center Dallas ROI Score by Gender
Children's Medical Center Dallas's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Children's Medical Center Dallas Customer Satisfaction (CSAT)
Children's Medical Center Dallas Customer Satisfaction (CSAT) Score
67 / 100
Children's Medical Center Dallas has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Children's Medical Center Dallas Customer Satisfaction
Children's Medical Center Dallas's Customer Satisfaction score was rated highest by Female customers.
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Ranked Children's Medical Center Dallas Customer Satisfaction the Highest
Children's Medical Center Dallas Customer Satisfaction Score by Gender
Children's Medical Center Dallas's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Children's Medical Center Dallas.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Children's Medical Center Dallas Customer Service
3.7/5
Children's Medical Center Dallas has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Children's Medical Center Dallas's Customer Service
Address
1935 Medical District Drive, Dallas, TX 75235
Website
http://childrens.com
Phone Number
214-456-7000
Quick Insights into Children's Medical Center Dallas Customer Service
Children's Medical Center Dallas's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Children's Medical Center Dallas' Customer Service score.
Ranked Children's Medical Center Dallas Customer Service the Highest
Children's Medical Center Dallas Customer Service Score by Gender
Children's Medical Center Dallas's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Children's Medical Center Dallas.
Female
2.5/5
Male
N/A
Children's Medical Center Dallas as an Employer
3.8/5
Children's Medical Center Dallas has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
CEO of Children's Medical Center Dallas
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Children's Medical Center Dallas scored a 44 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Children's Medical Center Dallas would recommend the brand to a friend. ENPS measures how likely Children's Medical Center Dallas employees would recommend working at Children's Medical Center Dallas to a friend.
Net Promoter Score
44
NPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 47% | Promoters |
|---|---|
| 31% | Passive |
| 22% | Detractors |
