19
NPS
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Cook Children's Health Care System
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About Cook Children's Health Care System's Brand
Brand at a Glance
67%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Cook Children's Health Care System NPS
Cook Children's Health Care System's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Cook Children's Health Care System's customers would recommend using the product based on a scale of -100 to 100.
Cook Children's Health Care System Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
Cook Children's Health Care System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 13 | Oct 2023 | 13 |
Jan 2024 19 | Jan 2024 | 19 |
Mar 2024 12 | Mar 2024 | 12 |
Apr 2024 17 | Apr 2024 | 17 |
Jul 2024 20 | Jul 2024 | 20 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 32 | Feb 2025 | 32 |
Aug 2025 21 | Aug 2025 | 21 |
Oct 2025 18 | Oct 2025 | 18 |
Jan 2026 17 | Jan 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cook Children's Health Care System NPS by Gender
Cook Children's Health Care System's NPS was rated 0 by Female customers on Comparably.
Female
0
Cook Children's Health Care System's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Cook Children's Health Care System's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cook Children's Health Care System NPS by Ethnicity
Cook Children's Health Care System's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Cook Children's Health Care System NPS by Age
Cook Children's Health Care System's NPS was rated -34 points by customers ages 31-35 on Comparably.
Cook Children's Health Care System NPS by Usage
Cook Children's Health Care System's NPS was rated -67 points by customers who have used Cook Children's Health Care System's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
Cook Children's Health Care System Customer Reviews
Out of the 2 Cook Children's Health Care System customer reviews 1 was positive and 1 was constructive. Cook Children's Health Care System customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cook Children's Health Care System Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Cook Children's Health Care System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cook Children's Health Care System Customer Loyalty Score by Gender
Cook Children's Health Care System's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Cook Children's Health Care System Customer Loyalty Score by Ethnicity
Cook Children's Health Care System's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Cook Children's Health Care System Customer Loyalty Score by Age
Cook Children's Health Care System's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cook Children's Health Care System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Cook Children's Health Care System Customer Loyalty Score by Usage
Cook Children's Health Care System's Customer Loyalty score was rated 40% by customers who have used Cook Children's Health Care System's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cook Children's Health Care System Product Quality
3.1/5
Cook Children's Health Care System has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Cook Children's Health Care System Product Information
Cook Children's Health Care System’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.cookchildrens.org
- Company Size
- 501-1,000 Employees
Quick Insights into Cook Children's Health Care System Product Quality
Cook Children's Health Care System's Product Quality score was rated highest by Female customers.
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Ranked Cook Children's Health Care System Product Quality the Highest
Cook Children's Health Care System Product Quality Score by Gender
Cook Children's Health Care System's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cook Children's Health Care System.
Female
3/5
Male
N/A
Cook Children's Health Care System Product Quality Score by Ethnicity
Cook Children's Health Care System's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cook Children's Health Care System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Cook Children's Health Care System Product Quality Score by Age
Cook Children's Health Care System's Product Quality score was rated 2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cook Children's Health Care System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
Cook Children's Health Care System Product Quality Score by Usage
Cook Children's Health Care System's Product Quality score was rated 2.8 stars by customers who have used Cook Children's Health Care System's products/services for 5 to 10 Years.
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Cook Children's Health Care System Pricing
Cook Children's Health Care System ROI & Value For Money
2.9/5
Cook Children's Health Care System has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Cook Children's Health Care System ROI
Cook Children's Health Care System's ROI score was rated highest by Female customers.
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Ranked Cook Children's Health Care System ROI the Highest
Cook Children's Health Care System ROI Score by Gender
Cook Children's Health Care System's ROI score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cook Children's Health Care System.
Female
2.9/5
Male
N/A
Cook Children's Health Care System ROI Score by Ethnicity
Cook Children's Health Care System's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cook Children's Health Care System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Cook Children's Health Care System ROI Score by Age
Cook Children's Health Care System's ROI score was rated 2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cook Children's Health Care System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
Cook Children's Health Care System ROI Score by Usage
Cook Children's Health Care System's ROI score was rated 1.8 stars by customers who have used Cook Children's Health Care System's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cook Children's Health Care System Customer Satisfaction (CSAT)
Cook Children's Health Care System Customer Satisfaction (CSAT) Score
66 / 100
Cook Children's Health Care System has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cook Children's Health Care System Customer Satisfaction
Cook Children's Health Care System's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cook Children's Health Care System's Customer Satisfaction.
Ranked Cook Children's Health Care System Customer Satisfaction the Highest
Cook Children's Health Care System Customer Satisfaction Score by Gender
Cook Children's Health Care System's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cook Children's Health Care System.
67 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Cook Children's Health Care System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cook Children's Health Care System's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cook Children's Health Care System.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Cook Children's Health Care System Customer Satisfaction Score by Age
Cook Children's Health Care System's Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cook Children's Health Care System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% |
Cook Children's Health Care System Customer Satisfaction Score by Usage
Cook Children's Health Care System's Customer Satisfaction score was rated 34 points by customers who have used Cook Children's Health Care System's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cook Children's Health Care System Customer Service
3.2/5
Cook Children's Health Care System has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Cook Children's Health Care System's Customer Service
Website
http://www.cookchildrens.org
Quick Insights into Cook Children's Health Care System Customer Service
Cook Children's Health Care System's Customer Service score was rated highest by Female customers.
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Ranked Cook Children's Health Care System Customer Service the Highest
Cook Children's Health Care System Customer Service Score by Gender
Cook Children's Health Care System's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cook Children's Health Care System.
Female
3.1/5
Male
N/A
Cook Children's Health Care System Customer Service Score by Ethnicity
Cook Children's Health Care System's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cook Children's Health Care System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Cook Children's Health Care System Customer Service Score by Age
Cook Children's Health Care System's Customer Service score was rated 2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cook Children's Health Care System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
Cook Children's Health Care System Customer Service Score by Usage
Cook Children's Health Care System's Customer Service score was rated 1.5 stars by customers who have used Cook Children's Health Care System's products/services for 5 to 10 Years.
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Cook Children's Health Care System as an Employer
3.6/5
Cook Children's Health Care System has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
CEO of Cook Children's Health Care System
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cook Children's Health Care System scored a 19 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Cook Children's Health Care System would recommend the brand to a friend. ENPS measures how likely Cook Children's Health Care System employees would recommend working at Cook Children's Health Care System to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 38% | Promoters |
|---|---|
| 22% | Passive |
| 40% | Detractors |
