-7
NPS
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Methodist Health System
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About Methodist Health System's Brand
"Methodist owns and operates nonprofit hospitals that provides cancer care, back, spine, behavioral health and addiction recovery health care services." Among its major competitors, Methodist Health System is ranked in 2nd place for NPS while Texas Health Resources is 1st. Overall, Methodist Health System has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $60.02B
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Methodist Health System Ranking
- #2 / 2 of its competitors
Methodist Health System NPS
Methodist Health System's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether Methodist Health System's customers would recommend using the product based on a scale of -100 to 100.
Methodist Health System Overall NPS
| 37% | Promoters |
|---|---|
| 19% | Passives |
| 44% | Detractors |
Methodist Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 25 | Sep 2022 | 25 |
Jan 2023 -17 | Jan 2023 | -17 |
Sep 2023 -29 | Sep 2023 | -29 |
Nov 2023 -13 | Nov 2023 | -13 |
Jan 2024 -11 | Jan 2024 | -11 |
May 2024 -10 | May 2024 | -10 |
Jul 2024 -18 | Jul 2024 | -18 |
Nov 2024 -8 | Nov 2024 | -8 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 -8 | Feb 2025 | -8 |
Apr 2025 0 | Apr 2025 | 0 |
May 2025 -7 | May 2025 | -7 |
How Other Brands Compare
Methodist Health System is ranked second for NPS among its competitors. Texas Health Resources comes in first. Among those competitors, it is the most valued company.
Methodist Health System |  Texas Health Resources | |
| Global Ranking | #- | #822 |
| NPS | -7 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $60.02B | $1.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Methodist Health System NPS by Gender
Methodist Health System's NPS was rated -75 by Female customers on Comparably.
Female
-75
Methodist Health System's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Male
N/A
Methodist Health System's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Methodist Health System NPS by Ethnicity
Methodist Health System's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Methodist Health System NPS by Usage
Methodist Health System's NPS was rated -67 points by customers who have used Methodist Health System's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Methodist Health System NPS vs. Competitors
Compared to its competitors, Methodist Health System's NPS is rated right below Texas Health Resources.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Health Resources | 40 |
| Methodist Health System | -7 |
Methodist Health System Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Methodist Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Methodist Health System Customer Loyalty Score by Gender
Methodist Health System's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Methodist Health System Customer Loyalty Score by Ethnicity
Methodist Health System's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Methodist Health System.
40
out of 100
Caucasian
Methodist Health System Customer Loyalty Score by Usage
Methodist Health System's Customer Loyalty score was rated 40% by customers who have used Methodist Health System's products/services for 2 to 5 Years.
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Methodist Health System Customer Loyalty Score by Industry
Methodist Health System's Customer Loyalty score was rated 40% by Accounting industry customers.
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Methodist Health System Customer Loyalty vs. Competitors
Compared to its competitors, Methodist Health System's Customer Loyalty score is rated right below Texas Health Resources.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Health Resources | 74% |
| Methodist Health System | 66% |
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Methodist Health System Product Quality
3.3/5
Methodist Health System has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Methodist Health System Product Information
Methodist Health System’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Methodist Health System's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Methodist Health System Product Quality
Methodist Health System's Product Quality score was rated highest by customers who have used Methodist Health System's products/services for 2 to 5 Years.
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Ranked Methodist Health System Product Quality the Highest
Methodist Health System Product Quality Score by Gender
Methodist Health System's Product Quality score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Methodist Health System Product Quality Score by Ethnicity
Methodist Health System's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Methodist Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Methodist Health System Product Quality Score by Usage
Methodist Health System's Product Quality score was rated 3.5 stars by customers who have used Methodist Health System's products/services for 2 to 5 Years.
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Methodist Health System Product Quality Score by Industry
Methodist Health System's Product Quality score was rated 3.5 stars by Accounting industry customers.
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Methodist Health System Product Quality vs. Competitors
Compared to its competitors, Methodist Health System's Product Quality score is rated right below Texas Health Resources.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Methodist Health System | 3.3/5 |
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Methodist Health System Pricing
Methodist Health System ROI & Value For Money
3/5
Methodist Health System has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Methodist Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Methodist Health System ROI
Methodist Health System's ROI score was rated highest by customers from the Accounting industry.
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Ranked Methodist Health System ROI the Highest
Methodist Health System ROI Score by Gender
Methodist Health System's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Methodist Health System ROI Score by Ethnicity
Methodist Health System's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Methodist Health System ROI Score by Usage
Methodist Health System's ROI score was rated 3.1 stars by customers who have used Methodist Health System's products/services for 2 to 5 Years.
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Methodist Health System ROI Score by Industry
Methodist Health System's ROI score was rated 3.3 stars by Accounting industry customers.
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Methodist Health System Pricing vs. Competitors
Compared to its competitors, Methodist Health System's ROI score is rated right below Texas Health Resources.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Methodist Health System | 3/5 |
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Methodist Health System Customer Satisfaction (CSAT)
Methodist Health System Customer Satisfaction (CSAT) Score
64 / 100
Methodist Health System has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Methodist Health System Customer Satisfaction
Methodist Health System's Customer Satisfaction score was rated highest by Female customers.
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Ranked Methodist Health System Customer Satisfaction the Highest
Methodist Health System Customer Satisfaction Score by Gender
Methodist Health System's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Methodist Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Methodist Health System's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Methodist Health System Customer Satisfaction vs. Competitors
Compared to its competitors, Methodist Health System's Customer Satisfaction score is rated right below Texas Health Resources.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Health Resources | 70% |
| Methodist Health System | 64% |
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Methodist Health System Customer Service
3.1/5
Methodist Health System has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Methodist Health System's Customer Service
Address
Dallas, TX
Website
http://methodisthealthsystem.org/
Quick Insights into Methodist Health System Customer Service
Methodist Health System's Customer Service score was rated highest by customers from the Accounting industry.
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Ranked Methodist Health System Customer Service the Highest
Methodist Health System Customer Service Score by Gender
Methodist Health System's Customer Service score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Methodist Health System Customer Service Score by Ethnicity
Methodist Health System's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Methodist Health System Customer Service Score by Usage
Methodist Health System's Customer Service score was rated 3.3 stars by customers who have used Methodist Health System's products/services for 2 to 5 Years.
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Methodist Health System Customer Service Score by Industry
Methodist Health System's Customer Service score was rated 3.6 stars by Accounting industry customers.
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Methodist Health System Customer Service vs. Competitors
Compared to its competitors, Methodist Health System's Customer Service score is rated right below Texas Health Resources.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Methodist Health System | 3.1/5 |
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Methodist Health System as an Employer
4.3/5
Methodist Health System has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
CEO of Methodist Health System
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Methodist Health System scored a -7 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Methodist Health System would recommend the brand to a friend. ENPS measures how likely Methodist Health System employees would recommend working at Methodist Health System to a friend.
Net Promoter Score
-7
NPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
