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NPS
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Getinge
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About Getinge's Brand
A medical technology company. Among its major competitors, Getinge is ranked in 7th place for NPS while Elekta is 1st, and Stryker is 2nd.Their current valuation is $6.86B
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Getinge Ranking
- #4 / 4 of its competitors
Getinge NPS
Getinge's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Getinge's customers would recommend using the product based on a scale of -100 to 100.
Getinge Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Getinge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
How Other Brands Compare
Getinge is ranked #4 for NPS among its competitors. Stryker and Medtronic come in first and second, with STERIS CORPORATION coming in at third. Among those competitors, it is the lowest valued company behind Medtronic.
Getinge |  Medtronic |  Stryker |  STERIS CORPORATION | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | 0 | 30 | 35 | 8 |
| Valuation Updated every 24 hours for public companies | $6.86B | $152.54B | $91.43B | $16.52B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Getinge NPS vs. Competitors
Compared to its competitors, Getinge's NPS is rated right above Kindred Healthcare, and is preceded by Maquet Getinge Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Elekta | 43 |
| Stryker | 35 |
| Medtronic | 30 |
 | Encompass Health | 27 |
| STERIS CORPORATION | 8 |
 | Maquet Getinge Group | 0 |
| Getinge | 0 |
 | Kindred Healthcare | -22 |
Getinge Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Getinge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Getinge Customer Loyalty vs. Competitors
Compared to its competitors, Getinge's Customer Loyalty score is rated right above Kindred Healthcare, and is preceded by Maquet Getinge Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Elekta | 82% |
| Medtronic | 77% |
| Stryker | 76% |
| Encompass Health | 76% |
| STERIS CORPORATION | 75% |
| Maquet Getinge Group | 55% |
| Getinge | 55% |
| Kindred Healthcare | 52% |
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Getinge Product Quality
2.7/5
Getinge has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Getinge Product Information
Getinge’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.getinge.com
- Company Size
- 10,000+ Employees
Getinge Product Quality vs. Competitors
Compared to its competitors, Getinge's Product Quality score is rated right above Kindred Healthcare, and is preceded by Maquet Getinge Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stryker | 4.1/5 |
| Medtronic | 3.9/5 |
| Elekta | 3.8/5 |
| Encompass Health | 3.8/5 |
| STERIS CORPORATION | 3.4/5 |
| Maquet Getinge Group | 3.4/5 |
| Getinge | 2.7/5 |
| Kindred Healthcare | 2.4/5 |
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Getinge Pricing
Getinge ROI & Value For Money
2.7/5
Getinge has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Getinge Pricing vs. Competitors
Compared to its competitors, Getinge's ROI score is rated right above Kindred Healthcare, and is preceded by Maquet Getinge Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Stryker | 3.8/5 |
| Elekta | 3.8/5 |
| Encompass Health | 3.6/5 |
| STERIS CORPORATION | 3.5/5 |
| Maquet Getinge Group | 3.3/5 |
| Getinge | 2.7/5 |
| Kindred Healthcare | 2.5/5 |
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Getinge Customer Satisfaction (CSAT)
Getinge Customer Satisfaction (CSAT) Score
50 / 100
Getinge has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Getinge Customer Satisfaction vs. Competitors
Compared to its competitors, Getinge's Customer Satisfaction score is rated right above Kindred Healthcare, and is preceded by STERIS CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maquet Getinge Group | 100% |
| Stryker | 87% |
| Elekta | 84% |
| Medtronic | 72% |
| Encompass Health | 61% |
| STERIS CORPORATION | 59% |
| Getinge | 50% |
| Kindred Healthcare | 35% |
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Getinge Customer Service
2.7/5
Getinge has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Getinge's Customer Service
Address
P.O. Box 8861, Getinge, 402 72
Website
www.getinge.com
Phone Number
7
Getinge Customer Service vs. Competitors
Compared to its competitors, Getinge's Customer Service score is rated right above Kindred Healthcare, and is preceded by STERIS CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Maquet Getinge Group | 4.2/5 |
| Stryker | 4/5 |
| Medtronic | 4/5 |
| Elekta | 3.9/5 |
| Encompass Health | 3.6/5 |
| STERIS CORPORATION | 3.4/5 |
| Getinge | 2.7/5 |
| Kindred Healthcare | 2.4/5 |
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Getinge as an Employer
Consumer vs. Employees
Getinge scored a 0 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Getinge would recommend the brand to a friend. ENPS measures how likely Getinge employees would recommend working at Getinge to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
