0
NPS
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Maquet Getinge Group
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About Maquet Getinge Group's Brand
Maquet, a trusted partner for hospitals and physicians for more than 175 years, is a global leader in medical systems.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
4.2/5
Customer Service
Maquet Getinge Group NPS
Maquet Getinge Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Maquet Getinge Group's customers would recommend using the product based on a scale of -100 to 100.
Maquet Getinge Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Maquet Getinge Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maquet Getinge Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Maquet Getinge Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maquet Getinge Group Product Quality
3.4/5
Maquet Getinge Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Maquet Getinge Group's overall Product Quality score rated by its users and customers.
Maquet Getinge Group Product Information
Maquet Getinge Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.maquet.com/
- Company Size
- 10,000+ Employees
Maquet Getinge Group Pricing
Maquet Getinge Group ROI & Value For Money
3.3/5
Maquet Getinge Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maquet Getinge Group's overall ROI score rated by its users and customers.
Maquet Getinge Group Customer Satisfaction (CSAT)
Maquet Getinge Group Customer Satisfaction (CSAT) Score
100 / 100
Maquet Getinge Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maquet Getinge Group Customer Service
4.2/5
Maquet Getinge Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Maquet Getinge Group's overall Customer Service score rated by its users and customers.
About Maquet Getinge Group's Customer Service
Website
http://www.maquet.com/
Phone Number
9089472301
Maquet Getinge Group as an Employer
Consumer vs. Employees
Maquet Getinge Group scored a 0 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Maquet Getinge Group would recommend the brand to a friend. ENPS measures how likely Maquet Getinge Group employees would recommend working at Maquet Getinge Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
