-22
NPS
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Kindred Healthcare
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About Kindred Healthcare's Brand
The word kindred has many meanings, including allied, similar and family. We believe the name reflects our business as well as their
Brand at a Glance
51%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Kindred Healthcare NPS
Kindred Healthcare's Net Promoter Score (NPS) is a -22 with 34% Promoters, 10% Passives, and 56% Detractors. Net Promoter Score tracks whether Kindred Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Kindred Healthcare Overall NPS
| 34% | Promoters |
|---|---|
| 10% | Passives |
| 56% | Detractors |
Kindred Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -8 | Jan 2024 | -8 |
Mar 2024 -12 | Mar 2024 | -12 |
Jun 2024 -14 | Jun 2024 | -14 |
Sep 2024 -17 | Sep 2024 | -17 |
Oct 2024 -17 | Oct 2024 | -17 |
Nov 2024 -19 | Nov 2024 | -19 |
Dec 2024 -21 | Dec 2024 | -21 |
Feb 2025 -23 | Feb 2025 | -23 |
May 2025 -22 | May 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Aug 2025 -22 | Aug 2025 | -22 |
Jan 2026 -22 | Jan 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kindred Healthcare NPS by Gender
Kindred Healthcare's NPS was rated -46 by both Female and Male customers on Comparably.
Male
-46
Kindred Healthcare's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
-46
Kindred Healthcare's NPS was rated -46 by Female customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Kindred Healthcare NPS by Ethnicity
Kindred Healthcare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -100 | Other | -100 |
Kindred Healthcare NPS by Age
Kindred Healthcare's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Kindred Healthcare NPS by Usage
Kindred Healthcare's NPS was rated the highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 0 | Over 10 Years | 0 |
Kindred Healthcare Customer Reviews
Out of the 3 Kindred Healthcare customer reviews 1 was positive and 2 were constructive. Kindred Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kindred Healthcare Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Kindred Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kindred Healthcare Customer Loyalty Score by Gender
Female customers rated Kindred Healthcare's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kindred Healthcare.
Male
43%
Yes
Female
67%
Yes
Kindred Healthcare Customer Loyalty Score by Ethnicity
Kindred Healthcare's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kindred Healthcare.
60
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
10
out of 100
Other
Kindred Healthcare Customer Loyalty Score by Age
Kindred Healthcare's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kindred Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
41-45 10% | 41-45 | 10% |
46-50 100% | 46-50 | 100% |
61-65 33% | 61-65 | 33% |
66+ 64% | 66+ | 64% |
Kindred Healthcare Customer Loyalty Score by Usage
Kindred Healthcare's Customer Loyalty score was rated the highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kindred Healthcare Customer Loyalty Score by Industry
Kindred Healthcare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kindred Healthcare Product Quality
2.4/5
Kindred Healthcare has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kindred Healthcare's overall Product Quality score rated by its users and customers.
Kindred Healthcare Product Information
Kindred Healthcare’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Kindred Healthcare's product the highest. Reviewers from the Tech industry rated Kindred Healthcare the lowest at 1.5.
- Website
- http://kindredhealthcare.com
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Kindred Healthcare Product Quality
Kindred Healthcare's Product Quality score was rated highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Kindred Healthcare Product Quality the Highest
Ranked Kindred Healthcare Product Quality the Lowest
Kindred Healthcare Product Quality Score by Gender
Male customers rated Kindred Healthcare's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kindred Healthcare.
Male
2.4/5
Female
1.7/5
Kindred Healthcare Product Quality Score by Ethnicity
Kindred Healthcare's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kindred Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.5 | Other | 1.5 |
Kindred Healthcare Product Quality Score by Age
Kindred Healthcare's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kindred Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 3.6 | 66+ | 3.6 |
Kindred Healthcare Product Quality Score by Usage
Kindred Healthcare's Product Quality score was rated the highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kindred Healthcare Product Quality Score by Industry
Kindred Healthcare's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kindred Healthcare Pricing
Kindred Healthcare ROI & Value For Money
2.6/5
Kindred Healthcare has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kindred Healthcare's overall ROI score rated by its users and customers.
Kindred Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Legal industry think that they had the lowest ROI from Kindred Healthcare.
Quick Insights into Kindred Healthcare ROI
Kindred Healthcare's ROI score was rated highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Kindred Healthcare ROI the Highest
Ranked Kindred Healthcare ROI the Lowest
Kindred Healthcare ROI Score by Gender
Male customers rated Kindred Healthcare's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kindred Healthcare.
Male
2.2/5
Female
1.5/5
Kindred Healthcare ROI Score by Ethnicity
Kindred Healthcare's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kindred Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.5 | Other | 1.5 |
Kindred Healthcare ROI Score by Age
Kindred Healthcare's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kindred Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.3 | 66+ | 3.3 |
Kindred Healthcare ROI Score by Usage
Kindred Healthcare's ROI score was rated the highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kindred Healthcare ROI Score by Industry
Kindred Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Kindred Healthcare Customer Satisfaction (CSAT)
Kindred Healthcare Customer Satisfaction (CSAT) Score
36 / 100
Kindred Healthcare has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
4%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
4%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kindred Healthcare Customer Satisfaction
Kindred Healthcare's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Kindred Healthcare's Customer Satisfaction.
Ranked Kindred Healthcare Customer Satisfaction the Highest
Ranked Kindred Healthcare Customer Satisfaction the Lowest
Kindred Healthcare Customer Satisfaction Score by Gender
Male customers rated Kindred Healthcare's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kindred Healthcare.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 11% | |
Very Dissatisfied | 44% |
13 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Kindred Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kindred Healthcare's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kindred Healthcare.
38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Kindred Healthcare's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kindred Healthcare.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Kindred Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kindred Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
Kindred Healthcare Customer Satisfaction Score by Age
Kindred Healthcare's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kindred Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 66+ | 33% |
Kindred Healthcare Customer Satisfaction Score by Usage
Kindred Healthcare's Customer Satisfaction score was rated 8 points by customers who have used Kindred Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kindred Healthcare Customer Satisfaction Score by Industry
Kindred Healthcare's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Kindred Healthcare Customer Service
2.5/5
Kindred Healthcare has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kindred Healthcare's overall Customer Service score rated by its users and customers.
About Kindred Healthcare's Customer Service
Address
680 South Fourth Street, Louisville, KY
Website
http://kindredhealthcare.com
Phone Number
5025966363
Quick Insights into Kindred Healthcare Customer Service
Kindred Healthcare's Customer Service score was rated highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Kindred Healthcare's Customer Service score.
Ranked Kindred Healthcare Customer Service the Highest
Ranked Kindred Healthcare Customer Service the Lowest
Kindred Healthcare Customer Service Score by Gender
Male customers rated Kindred Healthcare's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kindred Healthcare.
Male
2.2/5
Female
1.7/5
Kindred Healthcare Customer Service Score by Ethnicity
Kindred Healthcare's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kindred Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.5 | Other | 1.5 |
Kindred Healthcare Customer Service Score by Age
Kindred Healthcare's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kindred Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
Kindred Healthcare Customer Service Score by Usage
Kindred Healthcare's Customer Service score was rated the highest by customers who have used Kindred Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kindred Healthcare Customer Service Score by Industry
Kindred Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kindred Healthcare as an Employer
2.6/5
Kindred Healthcare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Kindred Healthcare scored a -22 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Kindred Healthcare would recommend the brand to a friend. ENPS measures how likely Kindred Healthcare employees would recommend working at Kindred Healthcare to a friend.
Net Promoter Score
-22
NPS Score
| 34% | Promoters |
|---|---|
| 10% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
