8
NPS
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STERIS CORPORATION
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About STERIS CORPORATION's Brand
STERIS Corporation offers customized infection prevention and contamination control solutions for a variety of environments.
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
STERIS CORPORATION NPS
STERIS CORPORATION's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether STERIS CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
STERIS CORPORATION Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
STERIS CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 9 | Jul 2023 | 9 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 7 | Sep 2023 | 7 |
Oct 2023 10 | Oct 2023 | 10 |
Dec 2023 12 | Dec 2023 | 12 |
Jan 2024 10 | Jan 2024 | 10 |
Mar 2024 11 | Mar 2024 | 11 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 10 | May 2024 | 10 |
Jan 2025 7 | Jan 2025 | 7 |
May 2025 5 | May 2025 | 5 |
Aug 2025 8 | Aug 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STERIS CORPORATION NPS by Gender
Male customers rated STERIS CORPORATION's NPS 10 points higher than Female customers.
Male
-10
STERIS CORPORATION's NPS was rated -10 by Male customers on Comparably.
30%
Promoters
30%
Passives
40%
Detractors
Female
-20
STERIS CORPORATION's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
STERIS CORPORATION NPS by Ethnicity
STERIS CORPORATION's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
STERIS CORPORATION NPS by Age
STERIS CORPORATION's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
STERIS CORPORATION NPS by Usage
STERIS CORPORATION's NPS was rated the highest by customers who have used STERIS CORPORATION's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 20 | Over 10 Years | 20 |
STERIS CORPORATION Customer Reviews
Out of the 5 STERIS CORPORATION customer reviews 2 were positive and 3 were constructive. STERIS CORPORATION customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
STERIS CORPORATION Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of STERIS CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STERIS CORPORATION Customer Loyalty Score by Gender
Male customers rated STERIS CORPORATION's Customer Loyalty score 36% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of STERIS CORPORATION.
Male
82%
Yes
Female
46%
Yes
STERIS CORPORATION Customer Loyalty Score by Ethnicity
STERIS CORPORATION's Customer Loyalty score was rated 70% by both Caucasian and Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of STERIS CORPORATION.
70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
STERIS CORPORATION Customer Loyalty Score by Age
STERIS CORPORATION's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of STERIS CORPORATION.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
66+ 70% | 66+ | 70% |
STERIS CORPORATION Customer Loyalty Score by Usage
STERIS CORPORATION's Customer Loyalty score was rated the highest by customers who have used STERIS CORPORATION's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
STERIS CORPORATION Customer Loyalty Score by Industry
STERIS CORPORATION's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
STERIS CORPORATION Product Quality
3.4/5
STERIS CORPORATION has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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STERIS CORPORATION Product Information
STERIS CORPORATION’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated STERIS CORPORATION's product the highest.
- Website
- http://steris.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into STERIS CORPORATION Product Quality
STERIS CORPORATION's Product Quality score was rated highest by customers who have used STERIS CORPORATION's products/services for Over 10 Years, and rated lowest by Hispanic or Latino customers.
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Ranked STERIS CORPORATION Product Quality the Highest
Ranked STERIS CORPORATION Product Quality the Lowest
STERIS CORPORATION Product Quality Score by Gender
Male customers rated STERIS CORPORATION's Product Quality score 0.7 stars higher than Female customers.
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Male
3/5
Female
2.3/5
STERIS CORPORATION Product Quality Score by Ethnicity
STERIS CORPORATION's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of STERIS CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
STERIS CORPORATION Product Quality Score by Age
STERIS CORPORATION's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of STERIS CORPORATION.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
66+ 2.3 | 66+ | 2.3 |
STERIS CORPORATION Product Quality Score by Usage
STERIS CORPORATION's Product Quality score was rated the highest by customers who have used STERIS CORPORATION's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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STERIS CORPORATION Product Quality Score by Industry
STERIS CORPORATION's Product Quality score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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STERIS CORPORATION Pricing
STERIS CORPORATION ROI & Value For Money
3.5/5
STERIS CORPORATION has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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STERIS CORPORATION Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into STERIS CORPORATION ROI
STERIS CORPORATION's ROI score was rated highest by Caucasian customers, and rated lowest by Hispanic or Latino customers.
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Ranked STERIS CORPORATION ROI the Highest
Ranked STERIS CORPORATION ROI the Lowest
STERIS CORPORATION ROI Score by Gender
Male customers rated STERIS CORPORATION's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of STERIS CORPORATION.
Male
3.1/5
Female
2.5/5
STERIS CORPORATION ROI Score by Ethnicity
STERIS CORPORATION's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of STERIS CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
STERIS CORPORATION ROI Score by Age
STERIS CORPORATION's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of STERIS CORPORATION.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
66+ 2.5 | 66+ | 2.5 |
STERIS CORPORATION ROI Score by Usage
STERIS CORPORATION's ROI score was rated the highest by customers who have used STERIS CORPORATION's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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STERIS CORPORATION ROI Score by Industry
STERIS CORPORATION's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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STERIS CORPORATION Customer Satisfaction (CSAT)
STERIS CORPORATION Customer Satisfaction (CSAT) Score
59 / 100
STERIS CORPORATION has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into STERIS CORPORATION Customer Satisfaction
STERIS CORPORATION's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Hispanic or Latino customers.
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Ranked STERIS CORPORATION Customer Satisfaction the Highest
Ranked STERIS CORPORATION Customer Satisfaction the Lowest
STERIS CORPORATION Customer Satisfaction Score by Gender
Male customers rated STERIS CORPORATION's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of STERIS CORPORATION.
56 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
STERIS CORPORATION Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
STERIS CORPORATION's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
STERIS CORPORATION's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
STERIS CORPORATION Customer Satisfaction Score by Age
STERIS CORPORATION's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of STERIS CORPORATION.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 66+ | 33% |
STERIS CORPORATION Customer Satisfaction Score by Usage
STERIS CORPORATION's Customer Satisfaction score was rated the highest by customers who have used STERIS CORPORATION's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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STERIS CORPORATION Customer Satisfaction Score by Industry
STERIS CORPORATION's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
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}STERIS CORPORATION Customer Service
3.4/5
STERIS CORPORATION has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About STERIS CORPORATION's Customer Service
Address
800 Vinial Street, Building A, Pittsburgh, PA
Website
http://steris.com
Phone Number
4403928902
Quick Insights into STERIS CORPORATION Customer Service
STERIS CORPORATION's Customer Service score was rated highest by customers who have used STERIS CORPORATION's products/services for 5 to 10 Years, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked STERIS CORPORATION's Customer Service score.
Ranked STERIS CORPORATION Customer Service the Highest
Ranked STERIS CORPORATION Customer Service the Lowest
STERIS CORPORATION Customer Service Score by Gender
Male customers rated STERIS CORPORATION's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of STERIS CORPORATION.
Male
3.1/5
Female
2.3/5
STERIS CORPORATION Customer Service Score by Ethnicity
STERIS CORPORATION's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of STERIS CORPORATION.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
STERIS CORPORATION Customer Service Score by Age
STERIS CORPORATION's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of STERIS CORPORATION.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
66+ 2.1 | 66+ | 2.1 |
STERIS CORPORATION Customer Service Score by Usage
STERIS CORPORATION's Customer Service score was rated the highest by customers who have used STERIS CORPORATION's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
STERIS CORPORATION Customer Service Score by Industry
STERIS CORPORATION's Customer Service score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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STERIS CORPORATION as an Employer
3.2/5
STERIS CORPORATION has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
STERIS CORPORATION scored a 8 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of STERIS CORPORATION would recommend the brand to a friend. ENPS measures how likely STERIS CORPORATION employees would recommend working at STERIS CORPORATION to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
