-60
NPS
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Brand Page
VCA
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About VCA's Brand
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
Brand at a Glance
64%
Customer Loyalty
1.9/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
VCA NPS
VCA's Net Promoter Score (NPS) is a -60 with 17% Promoters, 6% Passives, and 77% Detractors. Net Promoter Score tracks whether VCA's customers would recommend using the product based on a scale of -100 to 100.
VCA Overall NPS
| 17% | Promoters |
|---|---|
| 6% | Passives |
| 77% | Detractors |
VCA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -59 | Feb 2025 | -59 |
Mar 2025 -59 | Mar 2025 | -59 |
Apr 2025 -61 | Apr 2025 | -61 |
May 2025 -59 | May 2025 | -59 |
Jun 2025 -59 | Jun 2025 | -59 |
Jul 2025 -61 | Jul 2025 | -61 |
Aug 2025 -61 | Aug 2025 | -61 |
Sep 2025 -61 | Sep 2025 | -61 |
Oct 2025 -61 | Oct 2025 | -61 |
Nov 2025 -61 | Nov 2025 | -61 |
Dec 2025 -61 | Dec 2025 | -61 |
Jan 2026 -61 | Jan 2026 | -61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VCA NPS by Gender
Male customers rated VCA's NPS 12 points higher than Female customers.
Male
-73
VCA's NPS was rated -73 by Male customers on Comparably.
10%
Promoters
7%
Passives
83%
Detractors
Female
-85
VCA's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
VCA NPS by Ethnicity
VCA's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -86 | African American/Black | -86 |
Asian or Pacific Islander -12 | Asian or Pacific Islander | -12 |
Native American -100 | Native American | -100 |
Other -91 | Other | -91 |
VCA NPS by Age
VCA's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
VCA NPS by Usage
VCA's NPS was rated the highest by customers who have used VCA's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -58 | 1 to 2 Years | -58 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -83 | Over 10 Years | -83 |
VCA Customer Reviews
Out of the 27 VCA customer reviews 7 were positive and 20 were constructive. VCA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VCA Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of VCA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VCA Customer Loyalty Score by Gender
Male customers rated VCA's Customer Loyalty score 4% higher than Female customers.
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Male
66%
Yes
Female
62%
Yes
VCA Customer Loyalty Score by Ethnicity
VCA's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VCA.
70
out of 100
Caucasian
40
out of 100
Hispanic or Latino
61
out of 100
African American/Black
50
out of 100
Asian or Pacific Islander
70
out of 100
Native American
53
out of 100
Other
VCA Customer Loyalty Score by Age
VCA's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VCA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 82% | 26-30 | 82% |
31-35 70% | 31-35 | 70% |
36-40 55% | 36-40 | 55% |
41-45 61% | 41-45 | 61% |
46-50 58% | 46-50 | 58% |
51-55 68% | 51-55 | 68% |
56-60 63% | 56-60 | 63% |
61-65 61% | 61-65 | 61% |
66+ 73% | 66+ | 73% |
VCA Customer Loyalty Score by Usage
VCA's Customer Loyalty score was rated the highest by customers who have used VCA's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VCA Customer Loyalty Score by Industry
VCA's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
VCA Product Quality
1.9/5
VCA has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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VCA Product Information
VCA’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated VCA's product the highest. Reviewers from the Tech industry rated VCA the lowest at 1.5.
- Website
- https://www.vcahospitals.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into VCA Product Quality
VCA's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked VCA Product Quality the Highest
Ranked VCA Product Quality the Lowest
VCA Product Quality Score by Gender
Male customers rated VCA's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
VCA Product Quality Score by Ethnicity
VCA's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VCA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
VCA Product Quality Score by Age
VCA's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VCA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
VCA Product Quality Score by Usage
VCA's Product Quality score was rated the highest by customers who have used VCA's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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VCA Product Quality Score by Industry
VCA's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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VCA Pricing
VCA ROI & Value For Money
1.6/5
VCA has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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VCA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from VCA.
Quick Insights into VCA ROI
VCA's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked VCA ROI the Highest
Ranked VCA ROI the Lowest
VCA ROI Score by Gender
VCA's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
VCA ROI Score by Ethnicity
VCA's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VCA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
VCA ROI Score by Age
VCA's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VCA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
VCA ROI Score by Usage
VCA's ROI score was rated the highest by customers who have used VCA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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VCA ROI Score by Industry
VCA's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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VCA Customer Satisfaction (CSAT)
VCA Customer Satisfaction (CSAT) Score
21 / 100
VCA has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VCA Customer Satisfaction
VCA's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.
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Ranked VCA Customer Satisfaction the Highest
Ranked VCA Customer Satisfaction the Lowest
VCA Customer Satisfaction Score by Gender
Female customers rated VCA's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VCA.
10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 15% | |
Very Dissatisfied | 67% |
11 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 14% | |
Very Dissatisfied | 66% |
VCA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VCA's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
9%
Satisfied
4%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
VCA's Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to African American/Black
VCA's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
VCA's Customer Satisfaction (CSAT) score was rated 22% according to Asian or Pacific Islander users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
44%
Dissatisfied
23%
Very Dissatisfied
11%
CSAT according to Other
VCA's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VCA.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
74%
VCA Customer Satisfaction Score by Age
VCA's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VCA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 6% | |||||||||||||||
| 51-55 | 8% | |||||||||||||||
| 56-60 | 9% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 9% |
VCA Customer Satisfaction Score by Usage
VCA's Customer Satisfaction score was rated the highest by customers who have used VCA's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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VCA Customer Satisfaction Score by Industry
VCA's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "VCA Customer Satisfaction Score by Industry",
"text": "VCA's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "VCA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 15
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VCA's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "VCA's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "VCA's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "VCA's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Consulting",
"groupId": 511,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "VCA's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VCA's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "VCA's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Legal",
"groupId": 529,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "VCA's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "VCA's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VCA's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "VCA's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}VCA Customer Service
1.7/5
VCA has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock VCA's overall Customer Service score rated by its users and customers.
About VCA's Customer Service
Address
12401 W Olympic Blvd, Los Angeles, CA 90064
Website
https://www.vcahospitals.com
VCA's Social Links
Quick Insights into VCA Customer Service
VCA's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked VCA Customer Service the Highest
Ranked VCA Customer Service the Lowest
VCA Customer Service Score by Gender
VCA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VCA.
Male
1.5/5
Female
1.5/5
VCA Customer Service Score by Ethnicity
VCA's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VCA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
VCA Customer Service Score by Age
VCA's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VCA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
VCA Customer Service Score by Usage
VCA's Customer Service score was rated the highest by customers who have used VCA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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VCA Customer Service Score by Industry
VCA's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
VCA scored a -60 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of VCA would recommend the brand to a friend. ENPS measures how likely VCA employees would recommend working at VCA to a friend.
Net Promoter Score
-60
NPS Score
| 17% | Promoters |
|---|---|
| 6% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 15% | Promoters |
|---|---|
| 12% | Passive |
| 73% | Detractors |
