30
NPS
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Ranked
#68
Banking and Financial Services Brands
Brand Page
Macquarie Group
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Macquarie Group is ranked #68 in Banking and Financial Services Brands
Macquarie Group is ranked #68 in Banking and Financial Services Brands
About Macquarie Group's Brand
At Macquarie, we empower people to innovate and invest for a better future. We are a global financial services organisation with Australian heritage, operating in 32 markets. Macquarie Group’s brand is ranked #877 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Macquarie Group. When compared to other organizations within the Banking and Financial Services industry, Macquarie Group is ranked #68.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Macquarie Group CMO
Stephen B. Estill
Mr. Stephen B. Estill, also known as Steve, has been a Chief Marketing Officer of Macquarie Rotorcraft Leasing since July, 2013. Mr. Estill develops, negotiates and implements strategic partnerships globally that help sustain and extend Sikorsky's footprint in the increasingly complex international marketplace. Mr. Estill served as a Vice President of Strategic Partnerships of Sikorsky Aircraft Corporation since January 2009. He served as a Chief Marketing Officer and Vice President of Sikorsky Aircraft Corporation. He was responsible for United States government business development, international military sales and commercial helicopter sales for Sikorsky. He joined Sikorsky in 2002, as Vice President, Worldwide Sales and led a resurgence in Sikorsky's commercial and international business achieving unparalleled growth metrics. He has led successful sales campaigns and programs in Asia, Latin America and Europe. His international experience includes leadership for international strategic planning, business development, strategic alliance development, joint product development and marketing, co-production and non-traditional project financing. Prior to joining Sikorsky, Mr. Estill served as a Vice President of Sales at Bell Helicopter of Textron. He was responsible for leading Sales and Marketing for Bell's commercial products and international military campaigns. At Bell, he gained broad aerospace knowledge and experience, having held leadership positions in Operations Planning and Management, Program and Product Management, Offset and Counter trade, and Management Systems Development. He spent more than 20 years with Textron where he served as Vice President, Communications, Sales and Marketing. Mr. Estill holds both Master's of Science and Bachelor's of Science degrees in Accounting from the University of North Texas.
Macquarie Group Ranking
- #877 in Global Best Brands
- #68 in Banking and Financial Services
Macquarie Group NPS
Macquarie Group's Net Promoter Score (NPS) is a 30 with 56% Promoters, 18% Passives, and 26% Detractors. Net Promoter Score tracks whether Macquarie Group's customers would recommend using the product based on a scale of -100 to 100.
Macquarie Group Overall NPS
| 56% | Promoters |
|---|---|
| 18% | Passives |
| 26% | Detractors |
Macquarie Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 32 | Dec 2023 | 32 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 29 | Feb 2024 | 29 |
May 2024 29 | May 2024 | 29 |
Jun 2024 31 | Jun 2024 | 31 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 29 | Aug 2024 | 29 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 29 | Feb 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Macquarie Group NPS by Gender
Female customers rated Macquarie Group's NPS 19 points higher than Male customers.
Male
28
Macquarie Group's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
47
Macquarie Group's NPS was rated 47 by Female customers on Comparably.
60%
Promoters
27%
Passives
13%
Detractors
Macquarie Group NPS by Ethnicity
Macquarie Group's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 54 | Asian or Pacific Islander | 54 |
Other -51 | Other | -51 |
Macquarie Group NPS by Age
Macquarie Group's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Macquarie Group NPS by Usage
Macquarie Group's NPS was rated the highest by customers who have used Macquarie Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 78 | 2 to 5 Years | 78 |
Over 10 Years 25 | Over 10 Years | 25 |
Macquarie Group NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, Macquarie Group's NPS is rated right above Mastercard, and is preceded by JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 32 |
 | JPMorgan Chase & Co | 31 |
| Macquarie Group | 30 |
 | Mastercard | 27 |
 | Stripe | 26 |
 | Block | 25 |
 | American Express | 18 |
 | PayPal | 9 |
 | USAA | 7 |
Macquarie Group Customer Reviews
Out of the 5 Macquarie Group customer reviews 5 were positive and 0 were constructive. Macquarie Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Macquarie Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Macquarie Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Macquarie Group Customer Loyalty Score by Gender
Female customers rated Macquarie Group's Customer Loyalty score 8% higher than Male customers.
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Male
74%
Yes
Female
82%
Yes
Macquarie Group Customer Loyalty Score by Ethnicity
Macquarie Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Macquarie Group.
92
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other
Macquarie Group Customer Loyalty Score by Age
Macquarie Group's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 74% | 26-30 | 74% |
31-35 70% | 31-35 | 70% |
36-40 66% | 36-40 | 66% |
41-45 78% | 41-45 | 78% |
51-55 78% | 51-55 | 78% |
Macquarie Group Customer Loyalty Score by Usage
Macquarie Group's Customer Loyalty score was rated the highest by customers who have used Macquarie Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Macquarie Group Customer Loyalty Score by Industry
Macquarie Group's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Macquarie Group's Customer Loyalty score is rated right below Block.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| PayPal | 79% |
| Mastercard | 78% |
| Stripe | 77% |
| Block | 76% |
| Macquarie Group | 74% |
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Macquarie Group Product Quality
3.9/5
Macquarie Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Macquarie Group Product Information
Macquarie Group’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Macquarie Group's product the highest. Reviewers from the Tech industry rated Macquarie Group the lowest at 3.
- Website
- http://macquarie.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into Macquarie Group Product Quality
Macquarie Group's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 36-40.
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Ranked Macquarie Group Product Quality the Highest
Ranked Macquarie Group Product Quality the Lowest
Macquarie Group Product Quality Score by Gender
Female customers rated Macquarie Group's Product Quality score 0.7 stars higher than Male customers.
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Male
3.8/5
Female
4.5/5
Macquarie Group Product Quality Score by Ethnicity
Macquarie Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.6 | Other | 3.6 |
Macquarie Group Product Quality Score by Age
Macquarie Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.4 | 31-35 | 4.4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 4.1 | 41-45 | 4.1 |
51-55 4.5 | 51-55 | 4.5 |
Macquarie Group Product Quality Score by Usage
Macquarie Group's Product Quality score was rated the highest by customers who have used Macquarie Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Macquarie Group Product Quality Score by Industry
Macquarie Group's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Macquarie Group's Product Quality score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Macquarie Group | 3.9/5 |
| Stripe | 3.8/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| USAA | 3.3/5 |
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Macquarie Group Pricing
Macquarie Group ROI & Value For Money
4/5
Macquarie Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Macquarie Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Macquarie Group.
Quick Insights into Macquarie Group ROI
Macquarie Group's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Macquarie Group's products/services for Over 10 Years.
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Ranked Macquarie Group ROI the Highest
Ranked Macquarie Group ROI the Lowest
Macquarie Group ROI Score by Gender
Female customers rated Macquarie Group's ROI score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Macquarie Group ROI Score by Ethnicity
Macquarie Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.4 | Other | 3.4 |
Macquarie Group ROI Score by Age
Macquarie Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.7 | 31-35 | 4.7 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4.7 | 41-45 | 4.7 |
51-55 4.2 | 51-55 | 4.2 |
Macquarie Group ROI Score by Usage
Macquarie Group's ROI score was rated the highest by customers who have used Macquarie Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Macquarie Group ROI Score by Industry
Macquarie Group's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Macquarie Group's ROI score is rated right above Visa.
| COMPANY | Pricing Score | |
|---|---|---|
| Macquarie Group | 4/5 |
| Visa | 3.9/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| USAA | 3.2/5 |
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Macquarie Group Customer Satisfaction (CSAT)
Macquarie Group Customer Satisfaction (CSAT) Score
76 / 100
Macquarie Group has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
34%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
1%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Macquarie Group Customer Satisfaction
Macquarie Group's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Macquarie Group Customer Satisfaction the Highest
Ranked Macquarie Group Customer Satisfaction the Lowest
Macquarie Group Customer Satisfaction Score by Gender
Female customers rated Macquarie Group's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
100 / 100
FemaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Macquarie Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Macquarie Group's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.
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73 / 100
Very Satisfied
37%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to African American/Black
Macquarie Group's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Macquarie Group's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Macquarie Group's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Macquarie Group Customer Satisfaction Score by Age
Macquarie Group's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 84% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 75% |
Macquarie Group Customer Satisfaction Score by Usage
Macquarie Group's Customer Satisfaction score was rated the highest by customers who have used Macquarie Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Macquarie Group Customer Satisfaction Score by Industry
Macquarie Group's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Macquarie Group's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 82% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| Macquarie Group | 76% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 62% |
| USAA | 30% |
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Macquarie Group Customer Service
4/5
Macquarie Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Macquarie Group's Customer Service
Address
50 Martin Place, Sydney, 2000 Australia
Website
http://macquarie.com
Macquarie Group's Social Links
Quick Insights into Macquarie Group Customer Service
Macquarie Group's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Macquarie Group Customer Service the Highest
Ranked Macquarie Group Customer Service the Lowest
Macquarie Group Customer Service Score by Gender
Female customers rated Macquarie Group's Customer Service score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
Macquarie Group Customer Service Score by Ethnicity
Macquarie Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Macquarie Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.3 | Other | 3.3 |
Macquarie Group Customer Service Score by Age
Macquarie Group's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4.7 | 41-45 | 4.7 |
51-55 4.4 | 51-55 | 4.4 |
Macquarie Group Customer Service Score by Usage
Macquarie Group's Customer Service score was rated the highest by customers who have used Macquarie Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Macquarie Group Customer Service Score by Industry
Macquarie Group's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Macquarie Group's Customer Service score is rated right above Visa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Macquarie Group | 4/5 |
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| PayPal | 3.3/5 |
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Macquarie Group as an Employer
4.5/5
Macquarie Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Macquarie Group scored a 30 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Macquarie Group would recommend the brand to a friend. ENPS measures how likely Macquarie Group employees would recommend working at Macquarie Group to a friend.
Net Promoter Score
30
NPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 51% | Promoters |
|---|---|
| 27% | Passive |
| 22% | Detractors |
Global Ranking Snapshot
Macquarie Group is ranked #877 in the Global Top 100 Brands. It ranks just behind SABMiller and just ahead of NFI Industries.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
875 |  | Arup |  | Alan Belfield | Health and Wellness |
876 |  | SABMiller |  | Food and Beverages | |
877 | | Macquarie Group | | Shemara Wikramanayake | Banking and Financial Services |
878 |  | NFI Industries |  | Sidney Brown | Automotive and Transportation |
879 |  | William Blair |  | John Ettelson | Banking and Financial Services |
880 |  | AirAsia | | Tan Fernandes | Travel and Hospitality |
881 |  | GSK |  | Emma Walmsley | Health and Wellness |
Banking and Financial Services Ranking Snapshot
Macquarie Group is ranked #68 in the Banking and Financial Services Industry. It ranks just behind FirstBank and just ahead of William Blair.
| RANK | COMPANY | Location | |
|---|---|---|---|
66 |  | FactSet | Norwalk, CT |
67 |  | FirstBank | Denver, CO |
68 | | Macquarie Group | |
69 | | William Blair | Chicago, IL |
70 |  | Primerica | Duluth, GA |
71 |  | Rbc | Toronto, KS |
72 |  | Kraken | California City, CA |
