SABMiller NPS & Customer Reviews | Comparably
SABMiller is
Ranked
#69
in
Food and Beverages Brands
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SABMiller is ranked #69 in Food and Beverages Brands

About SABMiller's Brand

Operator of a brewing and beverage company. The company is an international producer and distributor of beer and soft drinks. It produces more than 200 beers, including a range of regional and global brands. SABMiller’s brand is ranked #876 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SABMiller. When compared to other organizations within the Food and Beverages industry, SABMiller is ranked #69. Among its major competitors, SABMiller is ranked in 1st place for NPS while AB InBev is 2nd.

Brand at a Glance

86%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service

SABMiller Ranking

SABMiller NPS

SABMiller's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether SABMiller's customers would recommend using the product based on a scale of -100 to 100.

SABMiller Overall NPS

45
NPS
65%Promoters
15%Passives
20%Detractors
SABMiller Overall NPS

SABMiller NPS Trend

-100
-50
0
50
100
Feb 2023
50
Feb 202350
Apr 2023
53
Apr 202353
May 2023
55
May 202355
Jun 2023
54
Jun 202354
Oct 2023
51
Oct 202351
Mar 2024
46
Mar 202446
Apr 2024
45
Apr 202445
Jul 2024
40
Jul 202440
Aug 2024
41
Aug 202441
Sep 2024
42
Sep 202442
Nov 2024
44
Nov 202444
Mar 2025
45
Mar 202545

How Other Brands Compare

SABMiller is ranked first for NPS among its competitors. AB InBev comes in second.

SABMiller's Logo
SABMiller
AB InBev's Logo
AB InBev
Global Ranking#876#114
NPS4518
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral
Valuation Updated every 24 hours for public companies-$128.81B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SABMiller NPS by Gender

Female customers rated SABMiller's NPS 14 points higher than Male customers.

Male

66

SABMiller's NPS was rated 66 by Male customers on Comparably.

83%
Promoters
0%
Passives
17%
Detractors

Female

80

SABMiller's NPS was rated 80 by Female customers on Comparably.

90%
Promoters
0%
Passives
10%
Detractors

SABMiller NPS by Ethnicity

SABMiller's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
African American/Black
20
African American/Black20
Other
100
Other100

SABMiller NPS by Age

SABMiller's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
18-25100%0%0%
Promoters
75%
Passives
0%
Detractors
25%
26-3075%0%25%
Promoters
100%
Passives
0%
Detractors
0%
31-35100%0%0%

SABMiller NPS by Usage

SABMiller's NPS was rated the highest by customers who have used SABMiller's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
1 to 2 Years
40
1 to 2 Years40
2 to 5 Years
100
2 to 5 Years100
5 to 10 Years
100
5 to 10 Years100
Over 10 Years
100
Over 10 Years100

SABMiller NPS vs. Competitors

Compared to its competitors, SABMiller's NPS is rated right above AB InBev.

COMPANYNPS Score
SABMiller
45
AB InBev
18

SABMiller NPS vs Companies in Food and Beverages

In the Food and Beverages industry, SABMiller's NPS is rated right above Red Bull, and is preceded by Chick-fil-A.

SABMiller Customer Reviews

What do you value most about this brand?
Consistency in Quality and TASTE

SABMiller Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of SABMiller users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86
86%
14
14%
SABMiller Customer Loyalty

SABMiller Customer Loyalty Score by Gender

Female customers rated SABMiller's Customer Loyalty score 18% higher than Male customers.

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Male
82%
Yes
Female
100%
Yes

SABMiller Customer Loyalty Score by Ethnicity

SABMiller's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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78
out of 100
African American/Black
100
out of 100
Other

SABMiller Customer Loyalty Score by Age

SABMiller's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
78%
26-3078%
31-35
100%
31-35100%

SABMiller Customer Loyalty Score by Usage

SABMiller's Customer Loyalty score was rated the highest by customers who have used SABMiller's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
82%
2 to 5 Years
100%
5 to 10 Years
100%
Over 10 Years
100%

SABMiller Customer Loyalty Score by Industry

SABMiller's Customer Loyalty score was rated 85% by Accounting industry customers.

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Accounting
85%

SABMiller Customer Loyalty vs. Competitors

Compared to its competitors, SABMiller's Customer Loyalty score is rated right above AB InBev.

COMPANYCustomer Loyalty Score
SABMiller86%
AB InBev79%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, SABMiller's Customer Loyalty score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.

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SABMiller Product Quality

4.1/5

SABMiller has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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SABMiller Product Information

SABMiller’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated SABMiller's product the highest.

Website
www.sabmiller.com
Company Size
10,000+ Employees

Quick Insights into SABMiller Product Quality

SABMiller's Product Quality score was rated highest by customers who have used SABMiller's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.

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Ranked SABMiller Product Quality the Highest

2 to 5 Years
4.6
Other
4.6
18-25
4.5

Ranked SABMiller Product Quality the Lowest

26-30
3.9
1 to 2 Years
3.6
African American/Black
3.4

SABMiller Product Quality Score by Gender

Female customers rated SABMiller's Product Quality score 0.1 stars higher than Male customers.

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Male

4.1/5

Female

4.2/5

SABMiller Product Quality Score by Ethnicity

SABMiller's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
African American/Black
3.4
African American/Black3.4
Other
4.6
Other4.6

SABMiller Product Quality Score by Age

SABMiller's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
3.9
26-303.9
31-35
4.1
31-354.1

SABMiller Product Quality Score by Usage

SABMiller's Product Quality score was rated the highest by customers who have used SABMiller's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.6
2 to 5 Years
4.6
5 to 10 Years
4.3
Over 10 Years
4.3

SABMiller Product Quality Score by Industry

SABMiller's Product Quality score was rated 4.1 stars by Accounting industry customers.

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Accounting
4.1

SABMiller Product Quality vs. Competitors

Compared to its competitors, SABMiller's Product Quality score is rated right above AB InBev.

COMPANYProduct Quality Score
SABMiller4.1/5
AB InBev3.7/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, SABMiller's Product Quality score is rated right above Mars, and is preceded by Hershey Company.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
SABMiller4.1/5
Mars4/5
PepsiCo4/5
McDonald's3.7/5

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SABMiller Pricing

SABMiller ROI & Value For Money

3.9/5

SABMiller has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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SABMiller Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into SABMiller ROI

SABMiller's ROI score was rated highest by customers ages 31-35, and rated lowest by African American/Black customers.

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Ranked SABMiller ROI the Highest

31-35
4.8
Over 10 Years
4.4
Other
4.3

Ranked SABMiller ROI the Lowest

26-30
3.7
Male
3.6
African American/Black
3.3

SABMiller ROI Score by Gender

Female customers rated SABMiller's ROI score 0.6 stars higher than Male customers.

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Male

3.6/5

Female

4.2/5

SABMiller ROI Score by Ethnicity

SABMiller's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
African American/Black
3.3
African American/Black3.3
Other
4.3
Other4.3

SABMiller ROI Score by Age

SABMiller's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.7
26-303.7
31-35
4.8
31-354.8

SABMiller ROI Score by Usage

SABMiller's ROI score was rated the highest by customers who have used SABMiller's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.8
2 to 5 Years
4.3
5 to 10 Years
4.1
Over 10 Years
4.4

SABMiller ROI Score by Industry

SABMiller's ROI score was rated 3.5 stars by Accounting industry customers.

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Accounting
3.5

SABMiller Pricing vs. Competitors

Compared to its competitors, SABMiller's ROI score is rated right above AB InBev.

COMPANYPricing Score
SABMiller3.9/5
AB InBev3.7/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, SABMiller's ROI score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.

COMPANYPricing Score
Chick-fil-A4.1/5
SABMiller3.9/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
Starbucks3.6/5
McDonald's3.6/5

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SABMiller Customer Satisfaction (CSAT)

SABMiller Customer Satisfaction (CSAT) Score

77 / 100

SABMiller has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied45%
Satisfied32%
Neither Satisfied nor Dissatisfied9%
Dissatisfied9%
Very Dissatisfied5%
Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SABMiller Customer Satisfaction

SABMiller's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Male customers.

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Ranked SABMiller Customer Satisfaction the Highest

Other
100%
Female
80%
Accounting
60%

Ranked SABMiller Customer Satisfaction the Lowest

African American/Black
80%
Male
75%

SABMiller Customer Satisfaction Score by Gender

Female customers rated SABMiller's Customer Satisfaction score 5 points higher than Male customers.

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75 / 100
Male
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
80 / 100
Female
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

SABMiller Customer Satisfaction Score by Ethnicity

CSAT according to African American/Black

SABMiller's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied20%
Satisfied60%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%

CSAT according to Other

SABMiller's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

SABMiller Customer Satisfaction Score by Usage

SABMiller's Customer Satisfaction score was rated 50 points by customers who have used SABMiller's products/services for 1 to 2 Years.

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1 to 2 Years
50

SABMiller Customer Satisfaction Score by Industry

SABMiller's Customer Satisfaction score was rated 60 points by Accounting industry customers.

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Accounting
60

SABMiller Customer Satisfaction vs. Competitors

Compared to its competitors, SABMiller's Customer Satisfaction score is rated right above AB InBev.

COMPANYCustomer Satisfaction (CSAT) Score
SABMiller77%
AB InBev70%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, SABMiller's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Starbucks84%
Red Bull82%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
SABMiller77%
Mars74%
McDonald's72%

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SABMiller Customer Service

3.9/5

SABMiller has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About SABMiller's Customer Service

Address

One Stanhope Gate, London, W1K 1AF Bahamas


Website

www.sabmiller.com

Quick Insights into SABMiller Customer Service

SABMiller's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.

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Ranked SABMiller Customer Service the Highest

31-35
4.6
Female
4.5
Over 10 Years
4.5

Ranked SABMiller Customer Service the Lowest

African American/Black
3.7
18-25
3.5
Male
3.3

SABMiller Customer Service Score by Gender

Female customers rated SABMiller's Customer Service score 1.2 stars higher than Male customers.

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Male

3.3/5

Female

4.5/5

SABMiller Customer Service Score by Ethnicity

SABMiller's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
African American/Black
3.7
African American/Black3.7
Other
4
Other4

SABMiller Customer Service Score by Age

SABMiller's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25
3.5
18-253.5
26-30
3.7
26-303.7
31-35
4.6
31-354.6

SABMiller Customer Service Score by Usage

SABMiller's Customer Service score was rated the highest by customers who have used SABMiller's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.7
2 to 5 Years
3.8
5 to 10 Years
4.1
Over 10 Years
4.5

SABMiller Customer Service Score by Industry

SABMiller's Customer Service score was rated 3.7 stars by Accounting industry customers.

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Accounting
3.7

SABMiller Customer Service vs. Competitors

Compared to its competitors, SABMiller's Customer Service score is rated right above AB InBev.

COMPANYCustomer Service Score
SABMiller3.9/5
AB InBev3.7/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, SABMiller's Customer Service score is rated right above Hershey Company, and is preceded by Red Bull.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
SABMiller3.9/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
McDonald's3.6/5

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Consumer vs. Employees

SABMiller scored a 45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SABMiller would recommend the brand to a friend. ENPS measures how likely SABMiller employees would recommend working at SABMiller to a friend.

Net Promoter Score

45
NPS Score
65%Promoters
15%Passive
20%Detractors

Employee Net Promoter Score

0
eNPS Score
20%Promoters
60%Passive
20%Detractors

Global Ranking Snapshot

SABMiller is ranked #876 in the Global Top 100 Brands. It ranks just behind Arup and just ahead of Macquarie Group.

RANKCOMPANYCEOINDUSTRY
874
Decathlon  Decathlon CEO
Retail
875
Arup  Arup CEO
Alan Belfield
Health and Wellness
876
SABMiller  SABMiller CEO
Food and Beverages
877
Macquarie Group  Macquarie Group CEO
Shemara Wikramanayake
Banking and Financial Services
878
NFI Industries  NFI Industries CEO
Sidney Brown
Automotive and Transportation
879
William Blair  William Blair CEO
John Ettelson
Banking and Financial Services
880
AirAsia  AirAsia CEO
Tan Fernandes
Travel and Hospitality

Food and Beverages Ranking Snapshot

SABMiller is ranked #69 in the Food and Beverages Industry. It ranks just behind Imperfect Foods and just ahead of Carl's Jr.

RANKCOMPANYLocation
67
Peter Piper Pizza
Phoenix, AZ
68
Imperfect Foods
San Francisco, CA
69
SABMiller
70
Carl's Jr
Santa Ana, CA
71
Sheetz
72
Culver's Restaurants
73
E. & J. Gallo Winery
Modesto, CA