
Operator of a brewing and beverage company. The company is an international producer and distributor of beer and soft drinks. It produces more than 200 beers, including a range of regional and global brands. SABMiller’s brand is ranked #876 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SABMiller. When compared to other organizations within the Food and Beverages industry, SABMiller is ranked #69. Among its major competitors, SABMiller is ranked in 1st place for NPS while AB InBev is 2nd.
SABMiller's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether SABMiller's customers would recommend using the product based on a scale of -100 to 100.
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2023 50 | Feb 2023 | 50 |
Apr 2023 53 | Apr 2023 | 53 |
May 2023 55 | May 2023 | 55 |
Jun 2023 54 | Jun 2023 | 54 |
Oct 2023 51 | Oct 2023 | 51 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 45 | Apr 2024 | 45 |
Jul 2024 40 | Jul 2024 | 40 |
Aug 2024 41 | Aug 2024 | 41 |
Sep 2024 42 | Sep 2024 | 42 |
Nov 2024 44 | Nov 2024 | 44 |
Mar 2025 45 | Mar 2025 | 45 |
SABMiller is ranked first for NPS among its competitors. AB InBev comes in second.
![]() SABMiller | ![]() AB InBev | |
| Global Ranking | #876 | #114 |
| NPS | 45 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $128.81B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated SABMiller's NPS 14 points higher than Male customers.
SABMiller's NPS was rated 66 by Male customers on Comparably.
SABMiller's NPS was rated 80 by Female customers on Comparably.
SABMiller's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 20 | African American/Black | 20 |
Other 100 | Other | 100 |
SABMiller's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
SABMiller's NPS was rated the highest by customers who have used SABMiller's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
In the Food and Beverages industry, SABMiller's NPS is rated right above Red Bull, and is preceded by Chick-fil-A.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Chick-fil-A | 55 |
![]() | SABMiller | 45 |
![]() | Red Bull | 42 |
![]() | The Coca-Cola Company | 39 |
![]() | Hershey Company | 35 |
![]() | Starbucks | 30 |
![]() | Mars | 27 |
![]() | PepsiCo | 24 |
![]() | McDonald's | 19 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of SABMiller users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated SABMiller's Customer Loyalty score 18% higher than Male customers.
SABMiller's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
SABMiller's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
SABMiller's Customer Loyalty score was rated the highest by customers who have used SABMiller's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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SABMiller's Customer Loyalty score was rated 85% by Accounting industry customers.
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Compared to its competitors, SABMiller's Customer Loyalty score is rated right above AB InBev.
In the Food and Beverages industry, SABMiller's Customer Loyalty score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Chick-fil-A | 87% |
![]() | SABMiller | 86% |
![]() | The Coca-Cola Company | 85% |
![]() | PepsiCo | 82% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | McDonald's | 79% |
![]() | Starbucks | 78% |
![]() | Mars | 78% |
SABMiller has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SABMiller’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated SABMiller's product the highest.
SABMiller's Product Quality score was rated highest by customers who have used SABMiller's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
Female customers rated SABMiller's Product Quality score 0.1 stars higher than Male customers.
SABMiller's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.4 | African American/Black | 3.4 |
Other 4.6 | Other | 4.6 |
SABMiller's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
SABMiller's Product Quality score was rated the highest by customers who have used SABMiller's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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SABMiller's Product Quality score was rated 4.1 stars by Accounting industry customers.
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Compared to its competitors, SABMiller's Product Quality score is rated right above AB InBev.
In the Food and Beverages industry, SABMiller's Product Quality score is rated right above Mars, and is preceded by Hershey Company.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | The Coca-Cola Company | 4.2/5 |
![]() | Red Bull | 4.2/5 |
![]() | Starbucks | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | SABMiller | 4.1/5 |
![]() | Mars | 4/5 |
![]() | PepsiCo | 4/5 |
![]() | McDonald's | 3.7/5 |
SABMiller has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
SABMiller's ROI score was rated highest by customers ages 31-35, and rated lowest by African American/Black customers.
Female customers rated SABMiller's ROI score 0.6 stars higher than Male customers.
SABMiller's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Other 4.3 | Other | 4.3 |
SABMiller's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.8 | 31-35 | 4.8 |
SABMiller's ROI score was rated the highest by customers who have used SABMiller's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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SABMiller's ROI score was rated 3.5 stars by Accounting industry customers.
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Compared to its competitors, SABMiller's ROI score is rated right above AB InBev.
In the Food and Beverages industry, SABMiller's ROI score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Chick-fil-A | 4.1/5 |
![]() | SABMiller | 3.9/5 |
![]() | The Coca-Cola Company | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Red Bull | 3.8/5 |
![]() | Mars | 3.8/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Starbucks | 3.6/5 |
![]() | McDonald's | 3.6/5 |
SABMiller has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SABMiller's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Male customers.
Female customers rated SABMiller's Customer Satisfaction score 5 points higher than Male customers.
Very Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Very Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
SABMiller's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
SABMiller's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
SABMiller's Customer Satisfaction score was rated 50 points by customers who have used SABMiller's products/services for 1 to 2 Years.
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SABMiller's Customer Satisfaction score was rated 60 points by Accounting industry customers.
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}Compared to its competitors, SABMiller's Customer Satisfaction score is rated right above AB InBev.
In the Food and Beverages industry, SABMiller's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | The Coca-Cola Company | 87% |
![]() | Starbucks | 84% |
![]() | Red Bull | 82% |
![]() | Chick-fil-A | 81% |
![]() | Hershey Company | 80% |
![]() | PepsiCo | 79% |
![]() | SABMiller | 77% |
![]() | Mars | 74% |
![]() | McDonald's | 72% |
SABMiller has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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One Stanhope Gate, London, W1K 1AF Bahamas
www.sabmiller.com
SABMiller's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Female customers rated SABMiller's Customer Service score 1.2 stars higher than Male customers.
SABMiller's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
Other 4 | Other | 4 |
SABMiller's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.6 | 31-35 | 4.6 |
SABMiller's Customer Service score was rated the highest by customers who have used SABMiller's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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SABMiller's Customer Service score was rated 3.7 stars by Accounting industry customers.
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Compared to its competitors, SABMiller's Customer Service score is rated right above AB InBev.
In the Food and Beverages industry, SABMiller's Customer Service score is rated right above Hershey Company, and is preceded by Red Bull.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | Starbucks | 4.1/5 |
![]() | The Coca-Cola Company | 4/5 |
![]() | Red Bull | 4/5 |
![]() | SABMiller | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Mars | 3.9/5 |
![]() | PepsiCo | 3.8/5 |
![]() | McDonald's | 3.6/5 |
SABMiller scored a 45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SABMiller would recommend the brand to a friend. ENPS measures how likely SABMiller employees would recommend working at SABMiller to a friend.
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
SABMiller is ranked #876 in the Global Top 100 Brands. It ranks just behind Arup and just ahead of Macquarie Group.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
874 | ![]() | Decathlon | ![]() | Retail | |
875 | ![]() | Arup | ![]() | Alan Belfield | Health and Wellness |
876 | ![]() | SABMiller | ![]() | Food and Beverages | |
877 | ![]() | Macquarie Group | ![]() | Shemara Wikramanayake | Banking and Financial Services |
878 | ![]() | NFI Industries | ![]() | Sidney Brown | Automotive and Transportation |
879 | ![]() | William Blair | ![]() | John Ettelson | Banking and Financial Services |
880 | ![]() | AirAsia | ![]() | Tan Fernandes | Travel and Hospitality |
SABMiller is ranked #69 in the Food and Beverages Industry. It ranks just behind Imperfect Foods and just ahead of Carl's Jr.
| RANK | COMPANY | Location | |
|---|---|---|---|
67 | ![]() | Peter Piper Pizza | Phoenix, AZ |
68 | ![]() | Imperfect Foods | San Francisco, CA |
69 | ![]() | SABMiller | |
70 | ![]() | Carl's Jr | Santa Ana, CA |
71 | ![]() | Sheetz | |
72 | ![]() | Culver's Restaurants | |
73 | ![]() | E. & J. Gallo Winery | Modesto, CA |