
Sheetz’s brand is ranked #891 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sheetz. When compared to other organizations within the Food and Beverages industry, Sheetz is ranked #71. Among its major competitors, Sheetz is ranked in 1st place for NPS while Speedway is 2nd. Overall, Sheetz has a neutral social sentiment, when analyzing social media channels and online mentions.
Sheetz's Net Promoter Score (NPS) is a 51 with 70% Promoters, 11% Passives, and 19% Detractors. Net Promoter Score tracks whether Sheetz's customers would recommend using the product based on a scale of -100 to 100.
| 70% | Promoters |
|---|---|
| 11% | Passives |
| 19% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2024 52 | Dec 2024 | 52 |
Jan 2025 52 | Jan 2025 | 52 |
Feb 2025 52 | Feb 2025 | 52 |
Mar 2025 52 | Mar 2025 | 52 |
Apr 2025 52 | Apr 2025 | 52 |
May 2025 50 | May 2025 | 50 |
Jun 2025 52 | Jun 2025 | 52 |
Jul 2025 50 | Jul 2025 | 50 |
Aug 2025 52 | Aug 2025 | 52 |
Oct 2025 50 | Oct 2025 | 50 |
Nov 2025 50 | Nov 2025 | 50 |
Dec 2025 52 | Dec 2025 | 52 |
Sheetz is ranked first for NPS among its competitors. Speedway comes in second.
![]() Sheetz | ![]() Speedway | |
| Global Ranking | #891 | #438 |
| NPS | 51 | -44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $34.48B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Sheetz's NPS 25 points higher than Male customers.
Sheetz's NPS was rated 42 by Male customers on Comparably.
Sheetz's NPS was rated 67 by Female customers on Comparably.
Sheetz's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 59 | Caucasian | 59 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 17 | African American/Black | 17 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Native American -34 | Native American | -34 |
Other 20 | Other | 20 |
Sheetz's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sheetz's NPS was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Over 10 Years 53 | Over 10 Years | 53 |
In the Food and Beverages industry, Sheetz's NPS is rated right above Red Bull, and is preceded by Chick-fil-A.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Chick-fil-A | 55 |
![]() | Sheetz | 51 |
![]() | Red Bull | 42 |
![]() | The Coca-Cola Company | 39 |
![]() | Hershey Company | 35 |
![]() | Starbucks | 30 |
![]() | Mars | 27 |
![]() | PepsiCo | 24 |
![]() | McDonald's | 19 |
Out of the 15 Sheetz customer reviews 14 were positive and 1 was constructive. Sheetz customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Sheetz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Sheetz's Customer Loyalty score 4% higher than Female customers.
Sheetz's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sheetz's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
51-55 87% | 51-55 | 87% |
56-60 93% | 56-60 | 93% |
61-65 92% | 61-65 | 92% |
66+ 100% | 66+ | 100% |
Sheetz's Customer Loyalty score was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sheetz's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Compared to its competitors, Sheetz's Customer Loyalty score is rated right above Speedway.
In the Food and Beverages industry, Sheetz's Customer Loyalty score is rated right above Chick-fil-A.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Sheetz | 87% |
![]() | Chick-fil-A | 87% |
![]() | The Coca-Cola Company | 85% |
![]() | PepsiCo | 82% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | McDonald's | 79% |
![]() | Starbucks | 78% |
![]() | Mars | 78% |
Sheetz has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sheetz’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Sheetz's product the highest. Reviewers from the Tech industry rated Sheetz the lowest at 4.1.
Sheetz's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Native American customers.
Male customers rated Sheetz's Product Quality score 0.1 stars higher than Female customers.
Sheetz's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Native American 2 | Native American | 2 |
Other 3.9 | Other | 3.9 |
Sheetz's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.8 | 26-30 | 4.8 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.4 | 56-60 | 4.4 |
61-65 4.2 | 61-65 | 4.2 |
66+ 4.5 | 66+ | 4.5 |
Sheetz's Product Quality score was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sheetz's Product Quality score was rated the highest by Retail industry customers, and the lowest by Military and Defense industry customers.
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Compared to its competitors, Sheetz's Product Quality score is rated right above Speedway.
In the Food and Beverages industry, Sheetz's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | The Coca-Cola Company | 4.2/5 |
![]() | Red Bull | 4.2/5 |
![]() | Starbucks | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | Mars | 4/5 |
![]() | PepsiCo | 4/5 |
![]() | Sheetz | 4/5 |
![]() | McDonald's | 3.7/5 |
Sheetz has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Military and Defense industry think that they had the lowest ROI from Sheetz.
Sheetz's ROI score was rated highest by customers from the Construction industry, and rated lowest by Native American customers.
Female customers rated Sheetz's ROI score 0.2 stars higher than Male customers.
Sheetz's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 2 | Native American | 2 |
Other 3.9 | Other | 3.9 |
Sheetz's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.7 | 46-50 | 3.7 |
51-55 4.4 | 51-55 | 4.4 |
56-60 4.1 | 56-60 | 4.1 |
61-65 4.2 | 61-65 | 4.2 |
66+ 4.2 | 66+ | 4.2 |
Sheetz's ROI score was rated the highest by customers who have used Sheetz's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sheetz's ROI score was rated the highest by Construction industry customers, and the lowest by Military and Defense industry customers.
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Compared to its competitors, Sheetz's ROI score is rated right above Speedway.
In the Food and Beverages industry, Sheetz's ROI score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Chick-fil-A | 4.1/5 |
![]() | Sheetz | 4/5 |
![]() | The Coca-Cola Company | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Red Bull | 3.8/5 |
![]() | Mars | 3.8/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Starbucks | 3.6/5 |
![]() | McDonald's | 3.6/5 |
Sheetz has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sheetz's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Native American customers.
Female customers rated Sheetz's Customer Satisfaction score 5 points higher than Male customers.
Very Satisfied | 63% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 5% | |
Very Dissatisfied | 16% |
Very Satisfied | 56% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
Sheetz's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.
Sheetz's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
Sheetz's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sheetz's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sheetz's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sheetz's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sheetz's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 86% | |||||||||||||||
| 56-60 | 76% | |||||||||||||||
| 61-65 | 78% | |||||||||||||||
| 66+ | 80% |
Sheetz's Customer Satisfaction score was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sheetz's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"groupId": 515,
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 60,
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{
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"groupId": 535,
"score": 100,
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"groupId": 538,
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}Compared to its competitors, Sheetz's Customer Satisfaction score is rated right above Speedway.
In the Food and Beverages industry, Sheetz's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | The Coca-Cola Company | 87% |
![]() | Starbucks | 84% |
![]() | Red Bull | 82% |
![]() | Chick-fil-A | 81% |
![]() | Hershey Company | 80% |
![]() | PepsiCo | 79% |
![]() | Sheetz | 76% |
![]() | Mars | 74% |
![]() | McDonald's | 72% |
Sheetz has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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http://www.sheetz.com
Sheetz's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by Native American customers.
Female customers rated Sheetz's Customer Service score 0.3 stars higher than Male customers.
Sheetz's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 2 | Native American | 2 |
Other 4.1 | Other | 4.1 |
Sheetz's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3 | 41-45 | 3 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4 | 56-60 | 4 |
61-65 4.5 | 61-65 | 4.5 |
66+ 3.9 | 66+ | 3.9 |
Sheetz's Customer Service score was rated the highest by customers who have used Sheetz's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sheetz's Customer Service score was rated the highest by Construction industry customers, and the lowest by Military and Defense industry customers.
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Compared to its competitors, Sheetz's Customer Service score is rated right above Speedway.
In the Food and Beverages industry, Sheetz's Customer Service score is rated right above Starbucks, and is preceded by Chick-fil-A.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | Sheetz | 4.1/5 |
![]() | Starbucks | 4.1/5 |
![]() | The Coca-Cola Company | 4/5 |
![]() | Red Bull | 4/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Mars | 3.9/5 |
![]() | PepsiCo | 3.8/5 |
![]() | McDonald's | 3.6/5 |
Sheetz has a 4.3/5 stars for its overall company culture rated by their employees

Sheetz scored a 51 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Sheetz would recommend the brand to a friend. ENPS measures how likely Sheetz employees would recommend working at Sheetz to a friend.
| 70% | Promoters |
|---|---|
| 11% | Passive |
| 19% | Detractors |
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
Sheetz is ranked #891 in the Global Top 100 Brands. It ranks just behind LIDL and just ahead of NYX.
Sheetz is ranked #71 in the Food and Beverages Industry. It ranks just behind Carl's Jr and just ahead of Culver's Restaurants.
| RANK | COMPANY | Location | |
|---|---|---|---|
69 | ![]() | SABMiller | |
70 | ![]() | Carl's Jr | Santa Ana, CA |
71 | ![]() | Sheetz | |
72 | ![]() | Culver's Restaurants | |
73 | ![]() | E. & J. Gallo Winery | Modesto, CA |
74 | ![]() | Drizly | Boston, MA |
75 | ![]() | Perdue Farms | Salisbury, MD |