Sheetz NPS & Customer Reviews | Comparably
Sheetz is
Ranked
#71
in
Food and Beverages Brands
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Sheetz is ranked #71 in Food and Beverages Brands

About Sheetz's Brand

Sheetz’s brand is ranked #891 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sheetz. When compared to other organizations within the Food and Beverages industry, Sheetz is ranked #71. Among its major competitors, Sheetz is ranked in 1st place for NPS while Speedway is 2nd. Overall, Sheetz has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

87%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

Sheetz Ranking

Sheetz NPS

Sheetz's Net Promoter Score (NPS) is a 51 with 70% Promoters, 11% Passives, and 19% Detractors. Net Promoter Score tracks whether Sheetz's customers would recommend using the product based on a scale of -100 to 100.

Sheetz Overall NPS

51
NPS
70%Promoters
11%Passives
19%Detractors
Sheetz Overall NPS

Sheetz NPS Trend

-100
-50
0
50
100
Dec 2024
52
Dec 202452
Jan 2025
52
Jan 202552
Feb 2025
52
Feb 202552
Mar 2025
52
Mar 202552
Apr 2025
52
Apr 202552
May 2025
50
May 202550
Jun 2025
52
Jun 202552
Jul 2025
50
Jul 202550
Aug 2025
52
Aug 202552
Oct 2025
50
Oct 202550
Nov 2025
50
Nov 202550
Dec 2025
52
Dec 202552

How Other Brands Compare

Sheetz is ranked first for NPS among its competitors. Speedway comes in second.

Sheetz's Logo
Sheetz
Speedway's Logo
Speedway
Global Ranking#891#438
NPS51-44
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral
Valuation Updated every 24 hours for public companies-$34.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sheetz NPS by Gender

Female customers rated Sheetz's NPS 25 points higher than Male customers.

Male

42

Sheetz's NPS was rated 42 by Male customers on Comparably.

68%
Promoters
6%
Passives
26%
Detractors

Female

67

Sheetz's NPS was rated 67 by Female customers on Comparably.

78%
Promoters
11%
Passives
11%
Detractors

Sheetz NPS by Ethnicity

Sheetz's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
59
Caucasian59
Hispanic or Latino
50
Hispanic or Latino50
African American/Black
17
African American/Black17
Asian or Pacific Islander
66
Asian or Pacific Islander66
Native American
-34
Native American-34
Other
20
Other20

Sheetz NPS by Age

Sheetz's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
76%
Passives
18%
Detractors
6%
18-2576%18%6%
Promoters
66%
Passives
17%
Detractors
17%
26-3066%17%17%
Promoters
50%
Passives
0%
Detractors
50%
31-3550%0%50%
Promoters
66%
Passives
17%
Detractors
17%
36-4066%17%17%
Promoters
50%
Passives
0%
Detractors
50%
41-4550%0%50%
Promoters
80%
Passives
0%
Detractors
20%
46-5080%0%20%
Promoters
86%
Passives
14%
Detractors
0%
51-5586%14%0%
Promoters
77%
Passives
8%
Detractors
15%
56-6077%8%15%
Promoters
82%
Passives
0%
Detractors
18%
61-6582%0%18%
Promoters
70%
Passives
0%
Detractors
30%
66+70%0%30%

Sheetz NPS by Usage

Sheetz's NPS was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
1 to 2 Years
42
1 to 2 Years42
2 to 5 Years
60
2 to 5 Years60
5 to 10 Years
62
5 to 10 Years62
Over 10 Years
53
Over 10 Years53

Sheetz NPS vs. Competitors

Compared to its competitors, Sheetz's NPS is rated right above Speedway.

COMPANYNPS Score
Sheetz
51
Speedway
-44

Sheetz NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Sheetz's NPS is rated right above Red Bull, and is preceded by Chick-fil-A.

Sheetz Customer Reviews

Out of the 15 Sheetz customer reviews 14 were positive and 1 was constructive. Sheetz customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Consistency and Convenience. MTO, gas pumps, restroom access, free air.
What do you value most about this brand?
All stores are run very well.
What do you value most about this brand?
Food and other stuff there
What do you value most about this brand?
convenient and relatively good food
What do you value most about this brand?
Location and clean lots of choices

Sheetz Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Sheetz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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87
87%
13
13%
Sheetz Customer Loyalty

Sheetz Customer Loyalty Score by Gender

Male customers rated Sheetz's Customer Loyalty score 4% higher than Female customers.

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Male
94%
Yes
Female
90%
Yes

Sheetz Customer Loyalty Score by Ethnicity

Sheetz's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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97
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
40
out of 100
Native American
100
out of 100
Other

Sheetz Customer Loyalty Score by Age

Sheetz's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
100%
26-30100%
31-35
78%
31-3578%
36-40
100%
36-40100%
41-45
70%
41-4570%
46-50
100%
46-50100%
51-55
87%
51-5587%
56-60
93%
56-6093%
61-65
92%
61-6592%
66+
100%
66+100%

Sheetz Customer Loyalty Score by Usage

Sheetz's Customer Loyalty score was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
74%
2 to 5 Years
82%
5 to 10 Years
100%
Over 10 Years
98%

Sheetz Customer Loyalty Score by Industry

Sheetz's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
85%
Accounting
100%
Aerospace and Aviation
70%
Arts and Entertainment
100%
Business and Consumer Services
100%
Construction
100%
Education
87%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
100%
Military and Defense
100%
Retail
100%
Security and Investigations
100%

Sheetz Customer Loyalty vs. Competitors

Compared to its competitors, Sheetz's Customer Loyalty score is rated right above Speedway.

COMPANYCustomer Loyalty Score
Sheetz87%
Speedway80%

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Sheetz's Logo
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Speedway's Logo

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Sheetz's Customer Loyalty score is rated right above Chick-fil-A.

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Sheetz's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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Sheetz Product Quality

4/5

Sheetz has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Sheetz Product Information

Sheetz’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Sheetz's product the highest. Reviewers from the Tech industry rated Sheetz the lowest at 4.1.

Website
http://www.sheetz.com
Company Size
10,000+ Employees

Quick Insights into Sheetz Product Quality

Sheetz's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Native American customers.

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Ranked Sheetz Product Quality the Highest

Retail
5
26-30
4.8
5 to 10 Years
4.4

Ranked Sheetz Product Quality the Lowest

Military and Defense
2.6
31-35
2.5
Native American
2

Sheetz Product Quality Score by Gender

Male customers rated Sheetz's Product Quality score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

Sheetz Product Quality Score by Ethnicity

Sheetz's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Native American
2
Native American2
Other
3.9
Other3.9

Sheetz Product Quality Score by Age

Sheetz's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.8
26-304.8
31-35
2.5
31-352.5
36-40
3.5
36-403.5
41-45
3.1
41-453.1
46-50
3.9
46-503.9
51-55
4.5
51-554.5
56-60
4.4
56-604.4
61-65
4.2
61-654.2
66+
4.5
66+4.5

Sheetz Product Quality Score by Usage

Sheetz's Product Quality score was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.8
2 to 5 Years
4.2
5 to 10 Years
4.4
Over 10 Years
4.2

Sheetz Product Quality Score by Industry

Sheetz's Product Quality score was rated the highest by Retail industry customers, and the lowest by Military and Defense industry customers.

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Tech
4.1
Accounting
4.1
Aerospace and Aviation
4.6
Arts and Entertainment
4
Business and Consumer Services
4.4
Construction
4.6
Education
4.3
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
4
Military and Defense
2.6
Retail
5
Security and Investigations
5

Sheetz Product Quality vs. Competitors

Compared to its competitors, Sheetz's Product Quality score is rated right above Speedway.

COMPANYProduct Quality Score
Sheetz4/5
Speedway2.2/5

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Speedway's Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Sheetz's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Mars4/5
PepsiCo4/5
Sheetz4/5
McDonald's3.7/5

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Sheetz's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Sheetz Pricing

Sheetz ROI & Value For Money

4/5

Sheetz has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Sheetz Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Military and Defense industry think that they had the lowest ROI from Sheetz.

Quick Insights into Sheetz ROI

Sheetz's ROI score was rated highest by customers from the Construction industry, and rated lowest by Native American customers.

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Ranked Sheetz ROI the Highest

Construction
4.6
26-30
4.4
Asian or Pacific Islander
4.2

Ranked Sheetz ROI the Lowest

41-45
2.6
Military and Defense
2.6
Native American
2

Sheetz ROI Score by Gender

Female customers rated Sheetz's ROI score 0.2 stars higher than Male customers.

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Male

3.8/5

Female

4/5

Sheetz ROI Score by Ethnicity

Sheetz's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
2.6
Hispanic or Latino2.6
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
2
Native American2
Other
3.9
Other3.9

Sheetz ROI Score by Age

Sheetz's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4.4
26-304.4
31-35
2.6
31-352.6
36-40
2.9
36-402.9
41-45
2.6
41-452.6
46-50
3.7
46-503.7
51-55
4.4
51-554.4
56-60
4.1
56-604.1
61-65
4.2
61-654.2
66+
4.2
66+4.2

Sheetz ROI Score by Usage

Sheetz's ROI score was rated the highest by customers who have used Sheetz's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.8
2 to 5 Years
4
5 to 10 Years
3.9
Over 10 Years
4

Sheetz ROI Score by Industry

Sheetz's ROI score was rated the highest by Construction industry customers, and the lowest by Military and Defense industry customers.

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Tech
3.6
Accounting
3.2
Aerospace and Aviation
3.5
Arts and Entertainment
3.7
Business and Consumer Services
4.5
Construction
4.6
Education
4.3
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
3.5
Military and Defense
2.6
Retail
4.6
Security and Investigations
4.5

Sheetz Pricing vs. Competitors

Compared to its competitors, Sheetz's ROI score is rated right above Speedway.

COMPANYPricing Score
Sheetz4/5
Speedway2.3/5

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Speedway's Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Sheetz's ROI score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.

COMPANYPricing Score
Chick-fil-A4.1/5
Sheetz4/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
Starbucks3.6/5
McDonald's3.6/5

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Sheetz's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

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Sheetz Customer Satisfaction (CSAT)

Sheetz Customer Satisfaction (CSAT) Score

76 / 100

Sheetz has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied51%
Satisfied25%
Neither Satisfied nor Dissatisfied8%
Dissatisfied6%
Very Dissatisfied10%
Very Satisfied
51%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sheetz Customer Satisfaction

Sheetz's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Native American customers.

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Ranked Sheetz Customer Satisfaction the Highest

18-25
100%
Business and Consumer Services
100%
5 to 10 Years
93%

Ranked Sheetz Customer Satisfaction the Lowest

41-45
50%
Military and Defense
34%
Native American
33%

Sheetz Customer Satisfaction Score by Gender

Female customers rated Sheetz's Customer Satisfaction score 5 points higher than Male customers.

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77 / 100
Male
Very Satisfied
63%
Satisfied
14%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
5%
Very Dissatisfied
16%
82 / 100
Female
Very Satisfied
56%
Satisfied
26%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%

Sheetz Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sheetz's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.

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87 / 100
Very Satisfied63%
Satisfied24%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
6%

CSAT according to Hispanic or Latino

Sheetz's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100
Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to African American/Black

Sheetz's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.

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40 / 100
Very Satisfied40%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%

CSAT according to Asian or Pacific Islander

Sheetz's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied17%
Dissatisfied16%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%

CSAT according to Native American

Sheetz's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied67%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%

CSAT according to Other

Sheetz's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100
Very Satisfied80%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

Sheetz Customer Satisfaction Score by Age

Sheetz's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
69%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
31-3550%
36-40 CSAT Score
83%
Very Satisfied
17%
Satisfied
66%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
36-4083%
41-45 CSAT Score
50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
41-4550%
46-50 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
46-5075%
51-55 CSAT Score
86%
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
51-5586%
56-60 CSAT Score
76%
Very Satisfied
68%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
56-6076%
61-65 CSAT Score
78%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
61-6578%
66+ CSAT Score
80%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
66+80%

Sheetz Customer Satisfaction Score by Usage

Sheetz's Customer Satisfaction score was rated the highest by customers who have used Sheetz's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
72
2 to 5 Years
76
5 to 10 Years
93
Over 10 Years
81

Sheetz Customer Satisfaction Score by Industry

Sheetz's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Military and Defense industry customers.

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Tech
80
Accounting
75
Aerospace and Aviation
67
Arts and Entertainment
87
Business and Consumer Services
100
Construction
100
Education
84
Healthcare, Hospitals and Medicine
60
Marketing, Advertising and Research
100
Military and Defense
34

Sheetz Customer Satisfaction vs. Competitors

Compared to its competitors, Sheetz's Customer Satisfaction score is rated right above Speedway.

COMPANYCustomer Satisfaction (CSAT) Score
Sheetz76%
Speedway30%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Sheetz's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Starbucks84%
Red Bull82%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
Sheetz76%
Mars74%
McDonald's72%

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The Coca-Cola Company's Logo
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Red Bull's Logo
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PepsiCo's Logo
Mars' Logo
McDonald's' Logo

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Sheetz Customer Service

4.1/5

Sheetz has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Sheetz's Customer Service

Website

http://www.sheetz.com

Quick Insights into Sheetz Customer Service

Sheetz's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by Native American customers.

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Ranked Sheetz Customer Service the Highest

Construction
4.8
26-30
4.6
Asian or Pacific Islander
4.6

Ranked Sheetz Customer Service the Lowest

31-35
2.7
Military and Defense
2.6
Native American
2

Sheetz Customer Service Score by Gender

Female customers rated Sheetz's Customer Service score 0.3 stars higher than Male customers.

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Male

3.9/5

Female

4.2/5

Sheetz Customer Service Score by Ethnicity

Sheetz's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
3.2
Hispanic or Latino3.2
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Native American
2
Native American2
Other
4.1
Other4.1

Sheetz Customer Service Score by Age

Sheetz's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
4.5
18-254.5
26-30
4.6
26-304.6
31-35
2.7
31-352.7
36-40
3.6
36-403.6
41-45
3
41-453
46-50
3.9
46-503.9
51-55
4.5
51-554.5
56-60
4
56-604
61-65
4.5
61-654.5
66+
3.9
66+3.9

Sheetz Customer Service Score by Usage

Sheetz's Customer Service score was rated the highest by customers who have used Sheetz's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.8
2 to 5 Years
4.3
5 to 10 Years
4.2
Over 10 Years
4.1

Sheetz Customer Service Score by Industry

Sheetz's Customer Service score was rated the highest by Construction industry customers, and the lowest by Military and Defense industry customers.

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Tech
4.1
Accounting
3.6
Aerospace and Aviation
4.3
Arts and Entertainment
4.2
Business and Consumer Services
4.5
Construction
4.8
Education
4.5
Healthcare, Hospitals and Medicine
3.2
Marketing, Advertising and Research
3.8
Military and Defense
2.6
Retail
4.8
Security and Investigations
4.8

Sheetz Customer Service vs. Competitors

Compared to its competitors, Sheetz's Customer Service score is rated right above Speedway.

COMPANYCustomer Service Score
Sheetz4.1/5
Speedway2/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Sheetz's Customer Service score is rated right above Starbucks, and is preceded by Chick-fil-A.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Sheetz4.1/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
McDonald's3.6/5

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Sheetz's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Sheetz as an Employer

4.3/5

Sheetz has a 4.3/5 stars for its overall company culture rated by their employees

  Sheetz CEO
top
25%
CEO of Sheetz

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sheetz scored a 51 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Sheetz would recommend the brand to a friend. ENPS measures how likely Sheetz employees would recommend working at Sheetz to a friend.

Net Promoter Score

51
NPS Score
70%Promoters
11%Passive
19%Detractors

Employee Net Promoter Score

13
eNPS Score
46%Promoters
21%Passive
33%Detractors

Global Ranking Snapshot

Sheetz is ranked #891 in the Global Top 100 Brands. It ranks just behind LIDL and just ahead of NYX.

RANKCOMPANYCEOINDUSTRY
889
Fender Musical Instruments  Fender Musical Instruments CEO
Andy Mooney
Media and Entertainment
890
LIDL  LIDL CEO
Jesper Højer
Retail
891
Sheetz  Sheetz CEO
Joseph Sheetz
Food and Beverages
892
NYX  NYX CEO
Toni Ko
Fashion and Beauty
893
Primerica  Primerica CEO
Glenn Williams
Banking and Financial Services
894
Aldi UK  Aldi UK CEO
John Stanton
Retail
895
Pipedrive  Pipedrive CEO
Paulo Cunha
Tech

Food and Beverages Ranking Snapshot

Sheetz is ranked #71 in the Food and Beverages Industry. It ranks just behind Carl's Jr and just ahead of Culver's Restaurants.

RANKCOMPANYLocation
69
SABMiller
70
Carl's Jr
Santa Ana, CA
71
Sheetz
72
Culver's Restaurants
73
E. & J. Gallo Winery
Modesto, CA
74
Drizly
Boston, MA
75
Perdue Farms
Salisbury, MD