11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Turing.com
Marketing or Exec? Claim Your Free Account
About Turing.com's Brand
Turing connects world-class remote software engineers with world-class companies. 300+ companies, including those backed by Google Ventures, Andreessen, Founders Fund, Kleiner, and Bloomberg, have hired Turing developers. Over 2M+ developers from across 150 countries have chosen Turing as their preferred platform for landing remote jobs. Among its major competitors, Turing.com is ranked in 2nd place for NPS while Toptal is 1st, and Upwork is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Turing.com Ranking
- #2 / 3 of its competitors
Turing.com NPS
Turing.com's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Turing.com's customers would recommend using the product based on a scale of -100 to 100.
Turing.com Overall NPS
| 48% | Promoters |
|---|---|
| 15% | Passives |
| 37% | Detractors |
Turing.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 16 | Jul 2023 | 16 |
Aug 2023 16 | Aug 2023 | 16 |
Sep 2023 16 | Sep 2023 | 16 |
Oct 2023 19 | Oct 2023 | 19 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 14 | Dec 2023 | 14 |
Jan 2024 14 | Jan 2024 | 14 |
Apr 2024 15 | Apr 2024 | 15 |
Aug 2024 13 | Aug 2024 | 13 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 14 | Oct 2024 | 14 |
May 2025 12 | May 2025 | 12 |
How Other Brands Compare
Turing.com is ranked second for NPS among its competitors. Toptal and Upwork come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turing.com NPS by Gender
Turing.com's NPS was rated 20 by both Female and Male customers on Comparably.
Male
20
Turing.com's NPS was rated 20 by Male customers on Comparably.
53%
Promoters
14%
Passives
33%
Detractors
Female
20
Turing.com's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Turing.com NPS by Ethnicity
Turing.com's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Other 50 | Other | 50 |
Turing.com NPS by Age
Turing.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Turing.com NPS by Usage
Turing.com's NPS was rated the highest by customers who have used Turing.com's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Turing.com NPS vs. Competitors
Compared to its competitors, Turing.com's NPS is rated right above Upwork, and is preceded by Toptal.
| COMPANY | NPS Score | |
|---|---|---|
 | Toptal | 15 |
| Turing.com | 11 |
 | Upwork | 9 |
Turing.com Customer Reviews
Out of the 3 Turing.com customer reviews 1 was positive and 2 were constructive. Turing.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Turing.com Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Turing.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Turing.com Customer Loyalty Score by Gender
Female customers rated Turing.com's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Turing.com.
Male
76%
Yes
Female
100%
Yes
Turing.com Customer Loyalty Score by Ethnicity
Turing.com's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Turing.com.
85
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
78
out of 100
Other
Turing.com Customer Loyalty Score by Age
Turing.com's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Turing.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 74% | 26-30 | 74% |
31-35 100% | 31-35 | 100% |
Turing.com Customer Loyalty Score by Usage
Turing.com's Customer Loyalty score was rated the highest by customers who have used Turing.com's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Turing.com Customer Loyalty Score by Industry
Turing.com's Customer Loyalty score was rated 73% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Turing.com Customer Loyalty vs. Competitors
Compared to its competitors, Turing.com's Customer Loyalty score is rated right above Upwork.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Turing.com | 80% |
| Upwork | 78% |
| Toptal | 72% |
Unlock Turing.com Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Turing.com Customer Loyalty vs. Competitors data and gain insights into your customers today.
Turing.com Product Quality
4.1/5
Turing.com has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Turing.com's overall Product Quality score rated by its users and customers.
Turing.com Product Information
Turing.com’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Turing.com's product the highest.
- Website
- https://turing.com
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Turing.com Product Quality
Turing.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Turing.com's Product Quality.
Ranked Turing.com Product Quality the Highest
Ranked Turing.com Product Quality the Lowest
Turing.com Product Quality Score by Gender
Male customers rated Turing.com's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Turing.com.
Male
4.3/5
Female
3.9/5
Turing.com Product Quality Score by Ethnicity
Turing.com's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Turing.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.5 | Other | 4.5 |
Turing.com Product Quality Score by Age
Turing.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Turing.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
Turing.com Product Quality Score by Usage
Turing.com's Product Quality score was rated the highest by customers who have used Turing.com's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Turing.com Product Quality Score by Industry
Turing.com's Product Quality score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Turing.com Product Quality vs. Competitors
Compared to its competitors, Turing.com's Product Quality score is rated right above Toptal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Turing.com | 4.1/5 |
| Toptal | 3.9/5 |
| Upwork | 3.5/5 |
Unlock Turing.com Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Turing.com Product Quality vs. Competitors data and gain insights into your customers today.
Turing.com Pricing
Turing.com ROI & Value For Money
3.9/5
Turing.com has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Turing.com's overall ROI score rated by its users and customers.
Turing.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Turing.com ROI
Turing.com's ROI score was rated highest by Other customers, and rated lowest by customers who have used Turing.com's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Turing.com's ROI score.
Ranked Turing.com ROI the Highest
Ranked Turing.com ROI the Lowest
Turing.com ROI Score by Gender
Female customers rated Turing.com's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Turing.com.
Male
3.6/5
Female
4.1/5
Turing.com ROI Score by Ethnicity
Turing.com's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Turing.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 4.4 | Other | 4.4 |
Turing.com ROI Score by Age
Turing.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Turing.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4 | 31-35 | 4 |
Turing.com ROI Score by Usage
Turing.com's ROI score was rated the highest by customers who have used Turing.com's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Turing.com ROI Score by Industry
Turing.com's ROI score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Turing.com Pricing vs. Competitors
Compared to its competitors, Turing.com's ROI score is rated right above Toptal.
| COMPANY | Pricing Score | |
|---|---|---|
| Turing.com | 3.9/5 |
| Toptal | 3.9/5 |
| Upwork | 3.4/5 |
Unlock Turing.com ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Turing.com ROI vs. Competitors data and gain insights into your customers today.
Turing.com Customer Satisfaction (CSAT)
Turing.com Customer Satisfaction (CSAT) Score
83 / 100
Turing.com has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turing.com Customer Satisfaction
Turing.com's Customer Satisfaction score was rated highest by customers who have used Turing.com's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Turing.com's Customer Satisfaction.
Ranked Turing.com Customer Satisfaction the Highest
Ranked Turing.com Customer Satisfaction the Lowest
Turing.com Customer Satisfaction Score by Gender
Male customers rated Turing.com's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Turing.com.
94 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Turing.com Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Turing.com's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Turing.com.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Turing.com's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Turing.com.
84 / 100
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Turing.com's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Turing.com.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Turing.com Customer Satisfaction Score by Age
Turing.com's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Turing.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% |
Turing.com Customer Satisfaction Score by Usage
Turing.com's Customer Satisfaction score was rated the highest by customers who have used Turing.com's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Turing.com Customer Satisfaction Score by Industry
Turing.com's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Turing.com Customer Satisfaction Score by Industry",
"text": "Turing.com's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Turing.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Turing.com Customer Satisfaction vs. Competitors
Compared to its competitors, Turing.com's Customer Satisfaction score is rated right above Toptal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Turing.com | 83% |
| Toptal | 78% |
| Upwork | 66% |
Unlock Turing.com Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Turing.com Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Turing.com Customer Service
4/5
Turing.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Turing.com's overall Customer Service score rated by its users and customers.
About Turing.com's Customer Service
Address
1900 Embarcadero Road, Palo Alto, CA 94303
Website
https://turing.com
Phone Number
+91 7045488234
Quick Insights into Turing.com Customer Service
Turing.com's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Turing.com's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Turing.com's Customer Service score.
Ranked Turing.com Customer Service the Highest
Ranked Turing.com Customer Service the Lowest
Turing.com Customer Service Score by Gender
Turing.com's Customer Service score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Turing.com.
Male
4/5
Female
4/5
Turing.com Customer Service Score by Ethnicity
Turing.com's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Turing.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.9 | Other | 4.9 |
Turing.com Customer Service Score by Age
Turing.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Turing.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
Turing.com Customer Service Score by Usage
Turing.com's Customer Service score was rated the highest by customers who have used Turing.com's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Turing.com Customer Service Score by Industry
Turing.com's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Turing.com Customer Service vs. Competitors
Compared to its competitors, Turing.com's Customer Service score is rated right above Toptal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Turing.com | 4/5 |
| Toptal | 3.8/5 |
| Upwork | 3.5/5 |
Unlock Turing.com Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Turing.com Customer Service vs. Competitors data and gain insights into your customers today.
Turing.com as an Employer
4.6/5
Turing.com has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Turing.com scored a 11 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Turing.com would recommend the brand to a friend. ENPS measures how likely Turing.com employees would recommend working at Turing.com to a friend.
Net Promoter Score
11
NPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
