100
NPS
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Gigster
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About Gigster's Brand
Gigster does software development on demand. Get a quote in 10 minutes for any app or web project. MIT and Google dev talent. Backed by YC. Among its major competitors, Gigster is ranked in 1st place for NPS while Elegant Themes is 2nd, and Toptal is 3rd.Their current valuation is $90.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Gigster Ranking
- #1 / 4 of its competitors
Gigster NPS
Gigster's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Gigster's customers would recommend using the product based on a scale of -100 to 100.
Gigster Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Gigster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
Gigster is ranked first for NPS among its competitors. Elegant Themes and Toptal come in second and third, with Crew coming in at #4. Among those competitors, it is the most valued company behind Crew.
Gigster |  Toptal |  Crew |  Elegant Themes | |
| Global Ranking | #- | #550 | #- | #- |
| NPS | 100 | 15 | - | 40 |
| Valuation Updated every 24 hours for public companies | $90.00M | - | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gigster NPS vs. Competitors
Compared to its competitors, Gigster's NPS is rated right above Elegant Themes.
| COMPANY | NPS Score | |
|---|---|---|
| Gigster | 100 |
| Elegant Themes | 40 |
| Toptal | 15 |
| Crew | N/A |
 | Koder | N/A |
Gigster Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gigster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gigster Customer Loyalty vs. Competitors
Compared to its competitors, Gigster's Customer Loyalty score is rated right above Elegant Themes.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gigster | 100% |
| Elegant Themes | 80% |
| Toptal | 72% |
| Crew | N/A |
| Koder | N/A |
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Gigster Product Quality
4/5
Gigster has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gigster Product Information
Gigster’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://gigster.com/
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
SaaS
Gigster Product Quality vs. Competitors
Compared to its competitors, Gigster's Product Quality score is rated right above Toptal, and is preceded by Elegant Themes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Elegant Themes | 4/5 |
| Gigster | 4/5 |
| Toptal | 3.9/5 |
| Crew | N/A |
| Koder | N/A |
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Gigster Pricing
Gigster ROI & Value For Money
5/5
Gigster has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Gigster Pricing vs. Competitors
Compared to its competitors, Gigster's ROI score is rated right above Toptal.
| COMPANY | Pricing Score | |
|---|---|---|
| Gigster | 5/5 |
| Toptal | 3.9/5 |
| Elegant Themes | 3.8/5 |
| Crew | N/A |
| Koder | N/A |
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Gigster Customer Satisfaction (CSAT)
Gigster Customer Satisfaction (CSAT) Score
100 / 100
Gigster has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gigster Customer Satisfaction vs. Competitors
Compared to its competitors, Gigster's Customer Satisfaction score is rated right above Toptal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gigster | 100% |
| Toptal | 78% |
| Elegant Themes | 74% |
| Crew | 0% |
| Koder | 0% |
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Gigster Customer Service
5/5
Gigster has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Gigster's Customer Service
Address
San Francisco, CA
Website
https://gigster.com/
Gigster Customer Service vs. Competitors
Compared to its competitors, Gigster's Customer Service score is rated right above Toptal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gigster | 5/5 |
| Toptal | 3.8/5 |
| Elegant Themes | 3.6/5 |
| Crew | N/A |
| Koder | N/A |
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Consumer vs. Employees
Gigster scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Gigster would recommend the brand to a friend. ENPS measures how likely Gigster employees would recommend working at Gigster to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
