39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Elegant Themes
Marketing or Exec? Claim Your Free Account
About Elegant Themes' Brand
Home of Divi, the most popular WordPress Theme and Visual Page Builder in the world.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Elegant Themes NPS
Elegant Themes's Net Promoter Score (NPS) is a 39 with 57% Promoters, 25% Passives, and 18% Detractors. Net Promoter Score tracks whether Elegant Themes's customers would recommend using the product based on a scale of -100 to 100.
Elegant Themes Overall NPS
| 57% | Promoters |
|---|---|
| 25% | Passives |
| 18% | Detractors |
Elegant Themes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 32 | Aug 2023 | 32 |
Oct 2023 30 | Oct 2023 | 30 |
Dec 2023 36 | Dec 2023 | 36 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 33 | May 2024 | 33 |
Jul 2024 36 | Jul 2024 | 36 |
Oct 2024 39 | Oct 2024 | 39 |
Feb 2025 38 | Feb 2025 | 38 |
Jul 2025 40 | Jul 2025 | 40 |
Jan 2026 41 | Jan 2026 | 41 |
Aug 2026 44 | Aug 2026 | 44 |
Sep 2026 40 | Sep 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elegant Themes NPS by Gender
Elegant Themes's NPS was rated -9 by Male customers on Comparably.
Male
-9
Elegant Themes's NPS was rated -9 by Male customers on Comparably.
27%
Promoters
37%
Passives
36%
Detractors
Female
N/A
Elegant Themes's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Elegant Themes NPS by Ethnicity
Elegant Themes's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Elegant Themes Customer Reviews
Out of the 4 Elegant Themes customer reviews 4 were positive and 0 were constructive. Elegant Themes customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Elegant Themes Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Elegant Themes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elegant Themes Customer Loyalty Score by Gender
Elegant Themes's Customer Loyalty score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Elegant Themes.
Male
75%
Yes
Female
N/A
Yes
Elegant Themes Customer Loyalty Score by Ethnicity
Elegant Themes's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Elegant Themes.
82
out of 100
Caucasian
Elegant Themes Product Quality
4/5
Elegant Themes has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Elegant Themes' overall Product Quality score rated by its users and customers.
Elegant Themes Product Information
Elegant Themes’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
SaaS
Social
Quick Insights into Elegant Themes Product Quality
Elegant Themes's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Elegant Themes' Product Quality.
Ranked Elegant Themes Product Quality the Highest
Elegant Themes Product Quality Score by Gender
Elegant Themes's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Elegant Themes.
Male
3.5/5
Female
N/A
Elegant Themes Product Quality Score by Ethnicity
Elegant Themes's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Elegant Themes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Elegant Themes Pricing
Elegant Themes ROI & Value For Money
3.8/5
Elegant Themes has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Elegant Themes' overall ROI score rated by its users and customers.
Quick Insights into Elegant Themes ROI
Elegant Themes's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Elegant Themes' ROI score.
Ranked Elegant Themes ROI the Highest
Elegant Themes ROI Score by Gender
Elegant Themes's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Elegant Themes.
Male
3.5/5
Female
N/A
Elegant Themes ROI Score by Ethnicity
Elegant Themes's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Elegant Themes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Elegant Themes Customer Satisfaction (CSAT)
Elegant Themes Customer Satisfaction (CSAT) Score
73 / 100
Elegant Themes has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Elegant Themes Customer Satisfaction
Elegant Themes's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Elegant Themes' Customer Satisfaction.
Ranked Elegant Themes Customer Satisfaction the Highest
Elegant Themes Customer Satisfaction Score by Gender
Elegant Themes's Customer Satisfaction score was rated 51 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Elegant Themes.
51 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Elegant Themes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Elegant Themes' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Elegant Themes.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Elegant Themes Customer Service
3.6/5
Elegant Themes has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Elegant Themes' overall Customer Service score rated by its users and customers.
About Elegant Themes's Customer Service
Address
584 Castro Street #123, San Francisco, CA 94114
Website
https://www.elegantthemes.com/
Elegant Themes's Social Links
Quick Insights into Elegant Themes Customer Service
Elegant Themes's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Elegant Themes' Customer Service score.
Ranked Elegant Themes Customer Service the Highest
Elegant Themes Customer Service Score by Gender
Elegant Themes's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Elegant Themes.
Male
3.1/5
Female
N/A
Elegant Themes Customer Service Score by Ethnicity
Elegant Themes's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Elegant Themes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Elegant Themes as an Employer
3.4/5
Elegant Themes has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Elegant Themes scored a 39 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Elegant Themes would recommend the brand to a friend. ENPS measures how likely Elegant Themes employees would recommend working at Elegant Themes to a friend.
Net Promoter Score
39
NPS Score
| 57% | Promoters |
|---|---|
| 25% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
