40
NPS
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Elegant Themes
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About Elegant Themes' Brand
Home of Divi, the most popular WordPress Theme and Visual Page Builder in the world.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Elegant Themes NPS
Elegant Themes's Net Promoter Score (NPS) is a 40 with 56% Promoters, 28% Passives, and 16% Detractors. Net Promoter Score tracks whether Elegant Themes's customers would recommend using the product based on a scale of -100 to 100.
Elegant Themes Overall NPS
| 56% | Promoters |
|---|---|
| 28% | Passives |
| 16% | Detractors |
Elegant Themes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 16 | Mar 2023 | 16 |
Jun 2023 23 | Jun 2023 | 23 |
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 32 | Aug 2023 | 32 |
Oct 2023 30 | Oct 2023 | 30 |
Dec 2023 36 | Dec 2023 | 36 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 33 | May 2024 | 33 |
Jul 2024 36 | Jul 2024 | 36 |
Oct 2024 39 | Oct 2024 | 39 |
Feb 2025 38 | Feb 2025 | 38 |
Jul 2025 40 | Jul 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elegant Themes NPS by Gender
Elegant Themes's NPS was rated -26 by Male customers on Comparably.
Male
-26
Elegant Themes's NPS was rated -26 by Male customers on Comparably.
12%
Promoters
50%
Passives
38%
Detractors
Female
N/A
Elegant Themes's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Elegant Themes Customer Reviews
Out of the 2 Elegant Themes customer reviews 2 were positive and 0 were constructive. Elegant Themes customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Elegant Themes Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Elegant Themes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elegant Themes Customer Loyalty Score by Gender
Elegant Themes's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Elegant Themes Product Quality
4/5
Elegant Themes has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Elegant Themes Product Information
Elegant Themes’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
SaaS
Social
Quick Insights into Elegant Themes Product Quality
Elegant Themes's Product Quality score was rated highest by Male customers.
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Ranked Elegant Themes Product Quality the Highest
Elegant Themes Product Quality Score by Gender
Elegant Themes's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Elegant Themes.
Male
3.5/5
Female
N/A
Elegant Themes Pricing
Elegant Themes ROI & Value For Money
3.8/5
Elegant Themes has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Elegant Themes ROI
Elegant Themes's ROI score was rated highest by Male customers.
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Ranked Elegant Themes ROI the Highest
Elegant Themes ROI Score by Gender
Elegant Themes's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Elegant Themes Customer Satisfaction (CSAT)
Elegant Themes Customer Satisfaction (CSAT) Score
74 / 100
Elegant Themes has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Elegant Themes Customer Satisfaction
Elegant Themes's Customer Satisfaction score was rated highest by Male customers.
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Ranked Elegant Themes Customer Satisfaction the Highest
Elegant Themes Customer Satisfaction Score by Gender
Elegant Themes's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Elegant Themes.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Elegant Themes Customer Service
3.6/5
Elegant Themes has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Elegant Themes's Customer Service
Address
584 Castro Street #123, San Francisco, CA 94114
Website
https://www.elegantthemes.com/
Elegant Themes's Social Links
Quick Insights into Elegant Themes Customer Service
Elegant Themes's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Elegant Themes' Customer Service score.
Ranked Elegant Themes Customer Service the Highest
Elegant Themes Customer Service Score by Gender
Elegant Themes's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Elegant Themes.
Male
3/5
Female
N/A
Elegant Themes as an Employer
3.3/5
Elegant Themes has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Elegant Themes scored a 40 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Elegant Themes would recommend the brand to a friend. ENPS measures how likely Elegant Themes employees would recommend working at Elegant Themes to a friend.
Net Promoter Score
40
NPS Score
| 56% | Promoters |
|---|---|
| 28% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
