Alere NPS & Customer Reviews

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Alere

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Alere

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About Alere's Brand

Alere provides diagnostics and health management solutions for infectious, heart and cancer-related diseases and drug addicts. Among its major competitors, Alere is ranked in 5th place for NPS while Universal Biosensors is 1st, and Epic Sciences is 2nd.

Brand at a Glance

83%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.1/5

Customer Service

Alere Ranking

^#3 / 4 of its competitors

Alere NPS

Alere's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Alere's customers would recommend using the product based on a scale of -100 to 100.

Alere Overall NPS

NPS

50%	Promoters
25%	Passives
25%	Detractors

Alere NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 0	Jul 2021	0
Aug 2021 50	Aug 2021	50
Mar 2025 66	Mar 2025	66
Jun 2025 25	Jun 2025	25

How Other Brands Compare

Alere is ranked third for NPS among its competitors. Beckman Coulter and Hologic come in first and second, with Laboratory Corporation of America Holdings coming in at #4.

	Alere	Beckman Coulter	Laboratory Corporation of America Holdings	Hologic
Global Ranking	#-	#799	#-	#-
NPS	25	41	-	29
Valuation Updated every 24 hours for public companies	-	-	$24.00B	$19.50B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alere NPS vs. Competitors

Compared to its competitors, Alere's NPS is rated right above Jiff, and is preceded by Hologic.

COMPANY		NPS Score
	Universal Biosensors	100
	Epic Sciences	60
	Beckman Coulter	41
	Hologic	29
	Alere	25
	Jiff	N/A
	Laboratory Corporation of America Holdings	N/A
	OraSure Technologies	N/A
	KEPRO	-62
	Express Scripts	-74

Alere Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Alere users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

Alere Customer Loyalty vs. Competitors

Compared to its competitors, Alere's Customer Loyalty score is rated right above Hologic, and is preceded by Beckman Coulter.

COMPANY		Customer Loyalty Score
	Beckman Coulter	85%
	Alere	83%
	Hologic	74%
	Epic Sciences	68%
	KEPRO	68%
	Express Scripts	61%
	Universal Biosensors	N/A
	Jiff	N/A
	Laboratory Corporation of America Holdings	N/A
	OraSure Technologies	N/A

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Alere Product Quality

3.5/5

Alere has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Alere Product Information

Alere’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.alere.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Consumer Services

Healthcare

Alere Product Quality vs. Competitors

Compared to its competitors, Alere's Product Quality score is rated right above KEPRO, and is preceded by Hologic.

COMPANY		Product Quality Score
	Beckman Coulter	4.4/5
	Epic Sciences	4/5
	Hologic	3.9/5
	Alere	3.5/5
	KEPRO	2.5/5
	Express Scripts	1.5/5
	Universal Biosensors	N/A
	Jiff	N/A
	Laboratory Corporation of America Holdings	N/A
	OraSure Technologies	N/A

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Alere Pricing

Alere ROI & Value For Money

3.3/5

Alere has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Alere Pricing vs. Competitors

Compared to its competitors, Alere's ROI score is rated right above KEPRO, and is preceded by Hologic.

COMPANY		Pricing Score
	Beckman Coulter	4.1/5
	Epic Sciences	3.9/5
	Hologic	3.8/5
	Alere	3.3/5
	KEPRO	2.7/5
	Express Scripts	1.6/5
	Universal Biosensors	N/A
	Jiff	N/A
	Laboratory Corporation of America Holdings	N/A
	OraSure Technologies	N/A

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Alere Customer Satisfaction (CSAT)

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Alere Customer Satisfaction vs. Competitors

Compared to its competitors, Alere's Customer Satisfaction score is rated right above Jiff, and is preceded by Epic Sciences.

COMPANY		Customer Satisfaction (CSAT) Score
	Beckman Coulter	87%
	Hologic	76%
	KEPRO	40%
	Express Scripts	12%
	Universal Biosensors	0%
	Epic Sciences	0%
	Alere	0%
	Jiff	0%
	Laboratory Corporation of America Holdings	0%
	OraSure Technologies	0%

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Alere Customer Service

3.1/5

Alere has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Alere's Customer Service

Address

51 Sawyer Road, Waltham, MA

Website

http://www.alere.com

Phone Number

(124) 456-9000

Alere Customer Service vs. Competitors

Compared to its competitors, Alere's Customer Service score is rated right above KEPRO, and is preceded by Hologic.

COMPANY		Customer Service Score
	Beckman Coulter	4.2/5
	Epic Sciences	3.9/5
	Hologic	3.8/5
	Alere	3.1/5
	KEPRO	2.7/5
	Express Scripts	1.5/5
	Universal Biosensors	N/A
	Jiff	N/A
	Laboratory Corporation of America Holdings	N/A
	OraSure Technologies	N/A

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Alere as an Employer

2.2/5

Alere has a 2.2/5 stars for its overall company culture rated by their employees

bottom

CEO of Alere

Namal Nawana

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alere scored a 25 for Net Promoter Score and a -87 for Employee Net Promoter Score. NPS gauges how likely a customer of Alere would recommend the brand to a friend. ENPS measures how likely Alere employees would recommend working at Alere to a friend.

Net Promoter Score

NPS Score

50%	Promoters
25%	Passive
25%	Detractors

Employee Net Promoter Score

-87

eNPS Score

0%	Promoters
13%	Passive
87%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail